Instant messaging (IM) technology is a type of synchronous computer-mediated communication involving the immediate (real-time) transmission of messages between two or more parties over the Internet or another computer network. Originally involving simple text message exchanges, modern instant messaging applications and services (also variously known as instant messenger, messaging app, chat app, chat client, or simply a messenger) tend to also feature the exchange of multimedia, emojis, file transfer, VoIP (voice calling), and video chat capabilities. Instant messaging systems facilitate connections between specified known users (often using a contact list also known as a "buddy list" or "friend list") or in chat rooms, and can be standalone apps or integrated into a wider social media platform, or in a website where it can, for instance, be used for conversational commerce. Originally the term "instant messaging" was distinguished from "text messaging" by being run on a computer network instead of a cellular/mobile network, being able to write longer messages, real-time communication, presence ("status"), and being free (only cost of access instead of per SMS message sent). Instant messaging was pioneered in the early Internet era; the IRC protocol was the earliest to achieve wide adoption. Later in the 1990s, ICQ was among the first closed and commercialized instant messengers, and several rival services appeared afterwards as it became a popular use of the Internet. Beginning with its first introduction in 2005, BlackBerry Messenger became the first popular example of mobile-based IM, combining features of traditional IM and mobile SMS. Instant messaging remains very popular today; IM apps are the most widely used smartphone apps: in 2018 for instance there were 980 million monthly active users of WeChat and 1.3 billion monthly users of WhatsApp, the largest IM network. == Overview == Instant messaging (IM), sometimes also called "messaging" or "texting", consists of computer-based human communication between two users (private messaging) or more (chat room or "group") in real-time, allowing immediate receipt of acknowledgment or reply. This is in direct contrast to email, where conversations are not in real-time, and the perceived quasi-synchrony of the communications by the users (although many systems allow users to send offline messages that the other user receives when logging in). Earlier IM networks were limited to text-based communication, not dissimilar to mobile text messaging. As technology has moved forward, IM has expanded to include voice calling using a microphone, videotelephony using webcams, file transfer, location sharing, image and video transfer, voice notes, and other features. IM is conducted over the Internet or other types of networks (see also LAN messenger). Depending on the IM protocol, the technical architecture can be peer-to-peer (direct point-to-point transmission) or client–server (when all clients have to first connect to the central server). Primary IM services are controlled by their corresponding companies and usually follow the client-server model. At one point, the term "Instant Messenger" was a service mark of AOL Time Warner and could not be used in software not affiliated with AOL in the United States. For this reason, in April 2007, the instant messaging client formerly named Gaim (or gaim) announced that they would be renamed "Pidgin". === Clients === Modern IM services generally provide their own client, either a separately installed application or a browser-based client. They are normally centralised networks run by the servers of the platform's operators, unlike peer-to-peer protocols like XMPP. These usually only work within the same IM network, although some allow limited function with other services (see #Interoperability). Third-party client software applications exist that will connect with most of the major IM services. There is the class of instant messengers that uses the serverless model, which doesn't require servers, and the IM network consists only of clients. There are several serverless messengers: RetroShare, Tox, Bitmessage, Ricochet. See also: LAN messenger. Some examples of popular IM services today include Signal, Telegram, WhatsApp Messenger, WeChat, QQ Messenger, Viber, Line, and Snapchat. The popularity of certain apps greatly differ between different countries. Certain apps have an emphasis on certain uses - for example, Skype focuses on video calling, Slack focuses on messaging and file sharing for work teams, and Snapchat focuses on image messages. Some social networking services offer messaging services as a component of their overall platform, such as Facebook's Facebook Messenger, who also own WhatsApp. Others have a direct IM function as an additional adjunct component of their social networking platforms, like Instagram, Reddit, Tumblr, TikTok, Clubhouse and Twitter; this also includes for example dating websites, such as OkCupid or Plenty of Fish, and online gaming chat platforms. === Features === ==== Private and group messaging ==== Private chat allows users to converse privately with another person or a group. Privacy can also be enhanced in several ways, such as end-to-end encryption by default. Public and group chat features allow users to communicate with multiple people simultaneously. ==== Calling ==== Many major IM services and applications offer a call feature for user-to-user voice calls, conference calls, and voice messages. The call functionality is useful for professionals who utilize the application for work purposes and as a hands-free method. Videotelephony using a webcam is also possible by some. ==== Games and entertainment ==== Some IM applications include in-app games for entertainment. Yahoo! Messenger, for example, introduced these where users could play a game and viewed by friends in real-time. MSN Messenger featured a number of playable games within the interface. Facebook's Messenger has had a built-in option to play games with people in a chat, including games like Tetris and Blackjack. Discord features multiple games built inside the "activities" tab in voice channels. ==== Payments ==== A relatively new feature to instant messaging, peer-to-peer payments are available for financial tasks on top of communication. The lack of a service fee also makes these advantageous to financial applications. IM services such as Facebook Messenger and the WeChat 'super-app' for example offer a payment feature. == History == === Early systems === Though the term dates from the 1990s, instant messaging predates the Internet, first appearing on multi-user operating systems like Compatible Time-Sharing System (CTSS) and Multiplexed Information and Computing Service (Multics) in the mid-1960s. Initially, some of these systems were used as notification systems for services like printing, but quickly were used to facilitate communication with other users logged into the same machine. CTSS facilitated communication via text message for up to 30 people. Parallel to instant messaging were early online chat facilities, the earliest of which was Talkomatic (1973) on the PLATO system, which allowed 5 people to chat simultaneously on a 512 x 512 plasma display (5 lines of text + 1 status line per person). During the bulletin board system (BBS) phenomenon that peaked during the 1980s, some systems incorporated chat features which were similar to instant messaging; Freelancin' Roundtable was one prime example. The first such general-availability commercial online chat service (as opposed to PLATO, which was educational) was the CompuServe CB Simulator in 1980, created by CompuServe executive Alexander "Sandy" Trevor in Columbus, Ohio. As networks developed, the protocols spread with the networks. Some of these used a peer-to-peer protocol (e.g. talk, ntalk and ytalk), while others required peers to connect to a server (see talker and IRC). The Zephyr Notification Service (still in use at some institutions) was invented at MIT's Project Athena in the 1980s to allow service providers to locate and send messages to users. Early instant messaging programs were primarily real-time text, where characters appeared as they were typed. This includes the Unix "talk" command line program, which was popular in the 1980s and early 1990s. Some BBS chat programs (i.e. Celerity BBS) also used a similar interface. Modern implementations of real-time text also exist in instant messengers, such as AOL's Real-Time IM as an optional feature. In the latter half of the 1980s and into the early 1990s, the Quantum Link online service for Commodore 64 computers offered user-to-user messages between concurrently connected customers, which they called "On-Line Messages" (or OLM for short), and later "FlashMail." Quantum Link later became America Online and made AOL Instant Messenger (AIM, discussed later). While the Quantum Link client software ran on a Commodore 64, using only
Tiimo
Tiimo is an app designed to help neurodivergent individuals with planning their life. In August 2024 the company raised €1.4 million, bringing their total funding to €4.3 million. At that point they had over 500,000 users, including 50,000 paid users. The app has Apple Watch support and a learning platform that includes courses on well-being and neurodiversity. The app was founded by Helene Lassen Nørlem and Melissa Würtz Azari in 2015. After being a finalist in 2024, in December 2025 Tiimo was won Apple’s iPhone App of the Year. The premium version is $10/mo and features an AI chatbot alongside the daily planner.
Application performance engineering
Application performance engineering is a method to develop and test application performance in various settings, including mobile computing, the cloud, and conventional information technology (IT). == Methodology == According to the American National Institute of Standards and Technology, nearly four out of every five dollars spent on the total cost of ownership of an application is directly attributable to finding and fixing issues post-deployment. A full one-third of this cost could be avoided with better software testing. Application performance engineering attempts to test software before it is published. While practices vary among organizations, the method attempts to emulate the real-world conditions that software in development will confront, including network deployment and access by mobile devices. Techniques include network virtualization.
IT operations analytics
In the fields of information technology (IT) and systems management, IT operations analytics (ITOA) is an approach or method to retrieve, analyze, and report data for IT operations. ITOA may apply big data analytics to large datasets to produce business insights. In 2014, Gartner predicted its use might increase revenue or reduce costs. By 2017, it predicted that 15% of enterprises will use IT operations analytics technologies. == Definition == IT operations analytics (ITOA) (also known as advanced operational analytics, or IT data analytics) technologies are primarily used to discover complex patterns in high volumes of often "noisy" IT system availability and performance data. Forrester Research defined IT analytics as "The use of mathematical algorithms and other innovations to extract meaningful information from the sea of raw data collected by management and monitoring technologies." Note, ITOA is different than AIOps, which focuses on applying artificial intelligence and machine learning to the applications of ITOA. == History == Operations research as a discipline emerged from the Second World War to improve military efficiency and decision-making on the battlefield. However, only with the emergence of machine learning tech in the early 2000s could an artificially intelligent operational analytics platform actually begin to engage in the high-level pattern recognition that could adequately serve business needs. A critical catalyst towards ITOA development was the rise of Google, which pioneered a predictive analytics model that represented the first attempt to read into patterns of human behavior on the Internet. IT specialists then applied predictive analytics to the IT Industry, coming forward with platforms that can sift through data to generate insights without the need for human intervention. Due to the mainstream embrace of cloud computing and the increasing desire for businesses to adopt more big data practices, the ITOA industry has grown significantly since 2010. A 2016 ExtraHop survey of large and mid-size corporations indicates that 65 percent of the businesses surveyed will seek to integrate their data silos either this year or the next. The current goals of ITOA platforms are to improve the accuracy of their APM services, facilitate better integration with the data, and to enhance their predictive analytics capabilities. == Applications == ITOA systems tend to be used by IT operations teams, and Gartner describes seven applications of ITOA systems: Root cause analysis: The models, structures and pattern descriptions of IT infrastructure or application stack being monitored can help users pinpoint fine-grained and previously unknown root causes of overall system behavior pathologies. Proactive control of service performance and availability: Predicts future system states and the impact of those states on performance. Problem assignment: Determines how problems may be resolved or, at least, direct the results of inferences to the most appropriate individuals, or communities in the enterprise for problem resolution. Service impact analysis: When multiple root causes are known, the analytics system's output is used to determine and rank the relative impact, so that resources can be devoted to correcting the fault in the most timely and cost-effective way possible. Complement best-of-breed technology: The models, structures and pattern descriptions of IT infrastructure or application stack being monitored are used to correct or extend the outputs of other discovery-oriented tools to improve the fidelity of information used in operational tasks (e.g., service dependency maps, application runtime architecture topologies, network topologies). Real time application behavior learning: Learns & correlates the behavior of Application based on user pattern and underlying Infrastructure on various application patterns, create metrics of such correlated patterns and store it for further analysis. Dynamically baselines threshold: Learns behavior of Infrastructure on various application user patterns and determines the Optimal behavior of the Infra and technological components, bench marks and baselines the low and high water mark for the specific environments and dynamically changes the bench mark baselines with the changing infra and user patterns without any manual intervention. == Types == In their Data Growth Demands a Single, Architected IT Operations Analytics Platform, Gartner Research describes five types of analytics technologies: Log analysis Unstructured text indexing, search and inference (UTISI) Topological analysis (TA) Multidimensional database search and analysis (MDSA) Complex operations event processing (COEP) Statistical pattern discovery and recognition (SPDR) == Tools and ITOA platforms == A number of vendors operate in the ITOA space:
Ogle app
Ogle is a free smartphone based social media application. It is available for iOS and Android. Ogle acts like a school wide forum that lets users and users' classmates share and interact. Users can share photos, videos, questions, even thoughts and watch submissions grow in popularity as other users vote and comment on them. == App Features == Campus Feed: Interact by watching and posting videos or pictures to your campus story. Photos and Videos: share what you want with many different timing options. Interact: Chat with friends and groups, or share a moment for all to see. Real-name system: choose to register an account with username and profile picture. Custom Stickers: Create stickers to add creativity and zest to your pictures. Flash Interaction: All private chat and group chat history will be deleted after 24 hours on Ogle Chat. == Controversies == Users can post anything on Ogle using text, photos, and videos. As a result, some Ogle user's sense of anonymity, posts have targeted specific schools and students with abusive and hurtful content. The Ogle app's user anonymity makes it difficult for school officials to quickly investigate issues that occur within the Ogle app. On March 28, 2016, three people were arrested after violent threats were made against an Anaheim high school. 18-year-old Miguel Meza was arrested Sunday afternoon during a traffic stop, along with his passenger, 23-year-old Johnny Aguilar. Police said both men had loaded handguns. Aguilar was also accused of violating his probation. "It is concerning the fact that they did have firearms, but we don't have a crystal ball. We can't determine if they possessed those firearms to engage in some kind of school violence or if they had it for another reason," Sgt. Daron Wyatt with the Anaheim Police Department said. Officials said Meza and Aguilar have known gang ties and detectives began investigating Meza after threats were made against the school on Ogle. On February 29, 2016, Santa Cruz County sheriff's deputies arrested a 16-year-old Aptos High School student Friday, accused of making an online threat of gun violence at Aptos High and Monte Vista Christian."He basically told detectives that it was all a joke. It's not a joke. You have multiple resources being spent to investigate these cases," said Santa Cruz County Sheriff's Sgt. Roy Morales. The schools remained open throughout the week, with a huge police presence on campus. In an anonymous emailed statement to the Daily Pilot on Thursday, the "Ogle team" said: "We are aware of the concern, and cyberbullying is absolutely NOT our intention for the app. Our goal for this app is to create a free and safe community space for students, for a better communication. We are currently working around the clock to improve the app. As a matter of fact, we are also in contact with local police departments, anti-bullying organizations and local high schools to try to help the students." In response to these incidents, Ogle expressed that they takes the safety of its users seriously and does not condone any type of behavior that is illegal or in violation of its content policies. The company also said it has instituted a content moderation team to increase review and identify and remove inappropriate content, and take action against “those who violate our community guidelines.”
Find It, Fix It
Find It, Fix It is a mobile app developed by the city of Seattle to report non-emergency issues. == History == The City of Seattle launched Find It, Fix It in 2013 for Android and iOS phones to let citizens report potholes, graffiti, and other problems they observe to the city. The app did not support Windows Phone, making it inaccessible to Microsoft employees in the city who used the company's then-supported mobile operating system. In 2015, Mayor Ed Murray led a Find It, Fix It walk with about 100 other people, including police officers, in the University District. Participants were encouraged to use the app to report problems they observed in the neighborhood. Later Find It, Fix It walks have taken place in neighborhoods including Crown Hill, First Hill, Belltown, Wallingford, and Highland Park. In 2020, Find It, Fix It added support for reporting issues with the dockless bicycle sharing systems in the city. Citing the success of Seattle’s app, the nearby city of Kent, Washington, announced that it would create a similar customer service app. == Usage == Users of Find It, Fix It can submit reports about graffiti, potholes, parking violations, broken street signs, and other issues. The app is designed to use a smartphone’s camera and GPS features to make it easier for users to file reports. The Atlantic reported in 2018 that Find It, Fix It was being used by neighborhood groups to report homeless encampments with the intention of having authorities remove them, citing examples of campaigns in Ravenna and Ballard. The executive director of Ballard Alliance, a local chamber of commerce for businesses in the neighborhood, used a private Facebook group to encourage business owners to use the app to report homeless encampments. In response to a poster campaign in the summer of 2019 with the slogan “See a tent? Report a tent”, a representative for the mayor’s office and two Seattle City Council members said that it was inappropriate to encourage use of Find It, Fix It to displace homeless people. As a backlash to these campaigns, people living far from Seattle filed hoax complaints using the app, such as by using photos of tents on display at REI stores. According to the Seattle Times, between January 1, 2020, and November 15, 2021, the city had received over 230,000 service requests, of which 77% were submitted via Find It, Fix It. The largest category of these, numbering over 55,000, concerned illegal dumping. Of complaints categorized as "parking", 3,000 had comments explicitly mentioning issues around homelessness. The ZIP code 98134, covering an industrial area south of Pioneer Square and north of Georgetown, had 5,559 service requests per 1,000 residents, by far the highest in the city.
Lesk algorithm
The Lesk algorithm is a classical algorithm for word sense disambiguation introduced by Michael E. Lesk in 1986. It operates on the premise that words within a given context are likely to share a common meaning. This algorithm compares the dictionary definitions of an ambiguous word with the words in its surrounding context to determine the most appropriate sense. Variations, such as the Simplified Lesk algorithm, have demonstrated improved precision and efficiency. However, the Lesk algorithm has faced criticism for its sensitivity to definition wording and its reliance on brief glosses. Researchers have sought to enhance its accuracy by incorporating additional resources like thesauruses and syntactic models. == Overview == The Lesk algorithm is based on the assumption that words in a given "neighborhood" (section of text) will tend to share a common topic. A simplified version of the Lesk algorithm is to compare the dictionary definition of an ambiguous word with the terms contained in its neighborhood. Versions have been adapted to use WordNet. An implementation might look like this: for every sense of the word being disambiguated one should count the number of words that are in both the neighborhood of that word and in the dictionary definition of that sense the sense that is to be chosen is the sense that has the largest number of this count. A frequently used example illustrating this algorithm is for the context "pine cone". The following dictionary definitions are used: PINE 1. kinds of evergreen tree with needle-shaped leaves 2. waste away through sorrow or illness CONE 1. solid body which narrows to a point 2. something of this shape whether solid or hollow 3. fruit of certain evergreen trees As can be seen, the best intersection is Pine #1 ⋂ Cone #3 = 2. == Simplified Lesk algorithm == In Simplified Lesk algorithm, the correct meaning of each word in a given context is determined individually by locating the sense that overlaps the most between its dictionary definition and the given context. Rather than simultaneously determining the meanings of all words in a given context, this approach tackles each word individually, independent of the meaning of the other words occurring in the same context. "A comparative evaluation performed by Vasilescu et al. (2004) has shown that the simplified Lesk algorithm can significantly outperform the original definition of the algorithm, both in terms of precision and efficiency. By evaluating the disambiguation algorithms on the Senseval-2 English all words data, they measure a 58% precision using the simplified Lesk algorithm compared to the only 42% under the original algorithm. Note: Vasilescu et al. implementation considers a back-off strategy for words not covered by the algorithm, consisting of the most frequent sense defined in WordNet. This means that words for which all their possible meanings lead to zero overlap with current context or with other word definitions are by default assigned sense number one in WordNet." Simplified LESK Algorithm with smart default word sense (Vasilescu et al., 2004) The COMPUTEOVERLAP function returns the number of words in common between two sets, ignoring function words or other words on a stop list. The original Lesk algorithm defines the context in a more complex way. == Criticisms == Unfortunately, Lesk’s approach is very sensitive to the exact wording of definitions, so the absence of a certain word can radically change the results. Further, the algorithm determines overlaps only among the glosses of the senses being considered. This is a significant limitation in that dictionary glosses tend to be fairly short and do not provide sufficient vocabulary to relate fine-grained sense distinctions. A lot of work has appeared offering different modifications of this algorithm. These works use other resources for analysis (thesauruses, synonyms dictionaries or morphological and syntactic models): for instance, it may use such information as synonyms, different derivatives, or words from definitions of words from definitions. == Lesk variants == Original Lesk (Lesk, 1986) Adapted/Extended Lesk (Banerjee and Pederson, 2002/2003): In the adaptive lesk algorithm, a word vector is created corresponds to every content word in the wordnet gloss. Concatenating glosses of related concepts in WordNet can be used to augment this vector. The vector contains the co-occurrence counts of words co-occurring with w in a large corpus. Adding all the word vectors for all the content words in its gloss creates the Gloss vector g for a concept. Relatedness is determined by comparing the gloss vector using the Cosine similarity measure. There are a lot of studies concerning Lesk and its extensions: Wilks and Stevenson, 1998, 1999; Mahesh et al., 1997; Cowie et al., 1992; Yarowsky, 1992; Pook and Catlett, 1988; Kilgarriff and Rosensweig, 2000; Kwong, 2001; Nastase and Szpakowicz, 2001; Gelbukh and Sidorov, 2004.