In the field of informatics, an archetype is a formal re-usable model of a domain concept. Traditionally, the term archetype is used in psychology to mean an idealized model of a person, personality or behaviour (see Archetype). The usage of the term in informatics is derived from this traditional meaning, but applied to domain modelling instead. An archetype is defined by the OpenEHR Foundation (for health informatics) as follows: An archetype is a computable expression of a domain content model in the form of structured constraint statements, based on some reference model. openEHR archetypes are based on the openEHR reference model. Archetypes are all expressed in the same formalism. In general, they are defined for wide re-use, however, they can be specialized to include local particularities. They can accommodate any number of natural languages and terminologies. == Formal specifications == The modern archetype formalism is specified and maintained by the openEHR Foundation, and although originally developed for the health IT domain, is completely domain-independent, and has been used in geospatial modelling, telecommunications, and defence. The archetype formalism consists of a number of specifications including: 'ADL 1.4': original release of Archetype Definition Language (ADL) and Archetype Object Model (AOM); widely implemented in health IT domain; 'ADL 2': modern release of Archetype Definition Language (ADL), Archetype Object Model (AOM), Archetype Identification specification and Archetype Technology Overview. The Archetype Technology Overview provides a short technical overview of the archetype formalism useful for new users. The ADL/AOM 1.4 specifications were provided to ISO TC 215 in 2008 by the openEHR Foundation and became the ISO 13606-2 standard, extant until 2019. ISO TC 215 accepted the AOM 2 specification as the basis for a revision of this standard, which was issued in 2019. In late 2015, the Object Management Group (OMG) accepted an RfP entitled 'Archetype Modeling Language (AML)' as a new candidate standard. This specification is a form of ADL re-engineered as a UML profile so as to enable archetype modelling to be supported within UML tools. == Tools == A number of tools area available for working with archetypes. Most are listed on the openEHR modelling tools page. They include: ADL Designer, a modern AOM2-based web editing application Archetype Editor, an original desktop clinical modelling tool Template Designer, an original desktop clinical templating tool LinkEHR, an archetype and data integration tool ADL Workbench, reference compiler and visualiser tool == Example ==
Customer support
Customer support is a range of services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. Regarding technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods, it is termed technical support. It aims to ensure users can effectively operate the product and resolve any issues that may arise throughout its lifecycle. Support is delivered through various channels, including telephone, email, live chat, self-service knowledge bases, and social media. Research indicates that most customers attempt to resolve issues through self-service before contacting a representative. For products sold across multiple regions, support may be provided in several languages, as consumers tend to prefer assistance in their native language. Requirements for customer contact centres are defined in international standards such as ISO 18295.
Representation collapse
Representation collapse is a phenomenon in machine learning and representation learning where a model maps different inputs to the same or very similar embeddings, which means it loses important information about how the data is spread out. It is frequently encountered in self-supervised learning, especially within contrastive and non-contrastive frameworks, when training objectives or model architectures do not maintain variance across representations. Collapse results in degenerate solutions characterized by uninformative learned features, significantly impairing downstream task performance. Various techniques have been proposed to mitigate representation collapse, including the use of negative samples, architectural asymmetry, stop-gradient operations, variance regularization, and redundancy reduction objectives, as seen in methods such as SimCLR, BYOL, and VICReg. Comprehending and averting representation collapse is regarded as a fundamental challenge in the advancement of stable and efficient self-supervised learning systems.
Rabbit r1
The Rabbit r1 is an artificial intelligence personal assistant device developed by the American technology startup Rabbit Inc and co-designed by Teenage Engineering. It was announced at the 2024 Consumer Electronics Show as a handheld device intended to perform digital tasks through voice commands, touch interaction, and web-based AI agents. The r1 was marketed around Rabbit's concept of a "large action model" (LAM), which the company described as software able to operate websites and services on behalf of users. The device runs rabbitOS, an operating system based on the Android Open Source Project. Its services have included AI search, image recognition, voice interaction, music playback, rideshare and food-ordering integrations, and later experimental web-agent features such as LAM Playground and teach mode. Initial reviews were largely negative, with reviewers criticizing the device's limited functionality, bugs, and unclear advantages over a smartphone. Critics also questioned Rabbit's claims after the r1 software was shown to run on an Android phone. Rabbit continued to issue software updates after launch, including rabbitOS 2 in September 2025, which introduced a redesigned card-based interface, gesture navigation, and a "creations" feature for generating small software tools and experiences on the device. Rabbit Inc was founded by Jesse Lyu Cheng. == Hardware == Display: A 2.88-inch touchscreen for interactive user input. Input: push-to-talk button to activate voice commands; scroll wheel; Gyroscope; Magnetometer; Accelerometer; GPS. Camera: 8 MP single camera, with a resolution of 3264x2448, allowing for the connected external AI to use computer vision. Audio: Equipped with a speaker and dual microphones for audio interaction. Connectivity: Supports Wi-Fi and cellular connections via a SIM card slot to access internet services. Processor: Runs on a 2.3GHz MediaTek Helio P35 processor. Memory: Contains 4GB of RAM for operational tasks. Storage: Offers 128GB of internal storage for data. Ports: Utilizes a USB-C port for charging and data connections. == Software == The Rabbit r1 runs rabbitOS, which is based on the Android Open Source Project (AOSP), specifically Android 13. Rabbit founder Jesse Lyu described rabbitOS as a "very bespoke AOSP" after reports that the r1's software could be run on a conventional Android phone. Rabbit described the r1 as using a large action model (LAM), a type of AI agent intended to perform tasks across software interfaces rather than only answer questions. At launch, the device supported a limited set of services, including AI search, vision features, music playback, and some third-party integrations. Perplexity.ai was one of the AI services used to answer user queries. In 2024, Rabbit released several software updates that added features and attempted to address early criticism of the device. In July 2024, the company launched "beta rabbit", an advanced search and conversation mode for more complex queries. In October 2024, it released LAM Playground, a web-based agent feature intended to let the r1 operate websites on behalf of users. Reviewers found the feature experimental; Android Authority reported that it could perform some navigation tasks but struggled with CAPTCHAs, loops, and unintended behavior. In November 2024, Rabbit introduced a beta "teach mode", which allowed users to demonstrate web-based tasks in the Rabbithole web portal and later ask the r1 to repeat them. The company described teach mode as experimental, and The Verge noted that Rabbit warned users that results could be unpredictable and that CAPTCHA-protected sites could cause problems. Rabbit released rabbitOS 2 in September 2025. The update redesigned the interface around a card-based layout, added additional touchscreen gestures, and introduced "creations", a feature that lets users generate simple software tools, games, and interfaces through natural-language prompts. Coverage of the update described it as a major software overhaul rather than new hardware. == Reception == === Funding === Rabbit raised $20 million in funding from Khosla Ventures, Synergis Capital and Kakao Investment in October 2023. The company announced an additional $10 million in funding in December 2023. === Sales === Following its announcement at the 2024 Consumer Electronics Show, 130,000 units were sold. On August 13, 2024, Rabbit announced that sales of r1 had expanded to the entire European Union (except Malta) and United Kingdom. On August 21, 2024, sales of r1 expanded to Singapore. === Reviews === The r1 was met with strong criticism immediately after Rabbit began shipping the device. Some reviews questioned what the device was able to do that a smartphone could not, while comparing it to the similar Humane Ai Pin. YouTuber Marques Brownlee called the device "barely reviewable". Android Authority's Mishaal Rahman managed to install Rabbit r1's software on a Pixel 6a smartphone, after a tipster shared an APK file. The Verge echoed the claims made by Rahman. In response, Lyu published statements confirming its use of Android, but denying that the r1 is an Android app. Mashable called its Vision features impressive, but said that "these praise-worthy features are overshadowed by buggy performance". Ars Technica wrote a blog post claiming "the company is blocking access from bootleg APKs". TechCrunch gave a slightly more positive review, calling the device a "fun peep at a possible future", but could not "advise anyone to buy one now." Shortly after the launch of r1, Rabbit began a weekly cadence of software updates to address much of the criticism from the early reviews, including "battery and GPS performance, time zone selection, and more". Digital Trends said the Magic Camera feature "takes the most mundane, ordinary, and badly composed photos and makes something fun and eye-catching from them." Mashable said the "beta rabbit" feature "makes Rabbit R1 more conversational and intelligent". Later coverage noted that Rabbit continued to update the r1 after its poorly received launch. The Verge reported in September 2024 that about 5,000 of roughly 100,000 purchasers were using the device at any given moment, citing Lyu, and described the product as having launched before it was ready. In 2025, coverage of rabbitOS 2 described the update as an attempt to reset the device's software experience after the criticism of its original release. == Controversies == === GAMA project === Rabbit Inc has garnered attention due to allegations surrounding its funding and the company's past projects. The company came under scrutiny when Stephen Findeisen, known as Coffeezilla on YouTube, published a video in May 2024, alleging that Rabbit Incorporation was "built on a scam". Rabbit Incorporation, initially named Cyber Manufacturing Co, rebranded just two months before launching the Rabbit R1. The company, under its former name, raised $6 million in November 2021 for a project called GAMA, described as a "Next Generation NFT Project." Jesse Lyu, the CEO of Rabbit Incorporation, referred to GAMA as a "fun little project." Coffeezilla, who investigates influencer scams, highlighted old Clubhouse recordings of Jesse Lyu discussing the GAMA project. In these recordings, Lyu emphasized the substantial funding behind GAMA and its potential to be a revolutionary, carbon-negative cryptocurrency. Coffeezilla questioned the whereabouts of the funds raised for GAMA, estimating that approximately $1 million in refunds to investors remained unresolved. He suggested that the rebranding to Rabbit Incorporation and the shift to developing the Rabbit R1 were attempts to divert from the GAMA project's issues. In response to Coffeezilla's inquiries, Rabbit Incorporation stated that the $6 million raised was used for the GAMA project. The company said that NFTs cannot be refunded unless the owner agrees to "burn" them on the blockchain. Rabbit Incorporation also said that the GAMA project was open-sourced and returned to the community, aligning with community feedback. They also mentioned that efforts to buy back NFTs were made to counteract malicious trading and maintain market stability. === Security === In June 2024, Engadget reported that the Rabbitude team, a community reverse engineering project, had gained access to the r1's codebase revealing that r1's software contained several hardcoded API keys in its code for ElevenLabs, Microsoft Azure, Yelp, and Google Maps, potentially allowing unauthorized access to r1 responses, including those containing the users' personal information. For a short time, Rabbit immediately began revoking and rotating those secrets and confirmed that the code was leaked by an employee who had "been terminated and remains under investigation". In July 2024, the company revealed that all user chats and device pairing data were logged on the r1 with no ability to delete them. This meant that lost or stolen devices could be used to extract user
Symbolic artificial intelligence
In artificial intelligence, symbolic artificial intelligence (also known as classical artificial intelligence or logic-based artificial intelligence) is the term for the collection of all methods in artificial intelligence research that are based on high-level symbolic (human-readable) representations of problems, logic, and search. Symbolic AI used tools such as logic programming, production rules, semantic nets and frames, and it developed applications such as knowledge-based systems (in particular, expert systems), symbolic mathematics, automated theorem provers, ontologies, the semantic web, and automated planning and scheduling systems. The Symbolic AI paradigm led to important ideas in search, symbolic programming languages, agents, multi-agent systems, the semantic web, and the strengths and limitations of formal knowledge and reasoning systems. Symbolic AI was the dominant paradigm of AI research from the mid-1950s until the mid-1990s. Researchers in the 1960s and the 1970s were convinced that symbolic approaches would eventually succeed in creating a machine with artificial general intelligence and considered this the ultimate goal of their field. An early boom, with early successes such as the Logic Theorist and Samuel's Checkers Playing Program, led to unrealistic expectations and promises and was followed by the first AI Winter as funding dried up. A second boom (1969–1986) occurred with the rise of expert systems, their promise of capturing corporate expertise, and an enthusiastic corporate embrace. That boom, and some early successes, e.g., with XCON at DEC, was followed again by later disappointment. Problems with difficulties in knowledge acquisition, maintaining large knowledge bases, and brittleness in handling out-of-domain problems arose. Another, second, AI Winter (1988–2011) followed. Subsequently, AI researchers focused on addressing underlying problems in handling uncertainty and in knowledge acquisition. Uncertainty was addressed with formal methods such as hidden Markov models, Bayesian reasoning, and statistical relational learning. Symbolic machine learning addressed the knowledge acquisition problem with contributions including Version Space, Valiant's PAC learning, Quinlan's ID3 decision-tree learning, case-based learning, and inductive logic programming to learn relations. Neural networks, a subsymbolic approach, had been pursued from early days and reemerged strongly in 2012. Early examples are Rosenblatt's perceptron learning work, the backpropagation work of Rumelhart, Hinton and Williams, and work in convolutional neural networks by LeCun et al. in 1989. However, neural networks were not viewed as successful until about 2012: "Until Big Data became commonplace, the general consensus in the Al community was that the so-called neural-network approach was hopeless. Systems just didn't work that well, compared to other methods. ... A revolution came in 2012, when a number of people, including a team of researchers working with Hinton, worked out a way to use the power of GPUs to enormously increase the power of neural networks." Over the next several years, deep learning had spectacular success in handling vision, speech recognition, speech synthesis, image generation, and machine translation, though symbolic approaches continue to be useful in a few domains such as computer algebra systems and proof assistants. == History == A short history of symbolic AI to the present day follows below. Time periods and titles are drawn from Henry Kautz's 2020 AAAI Robert S. Engelmore Memorial Lecture and the longer Wikipedia article on the History of AI, with dates and titles differing slightly for increased clarity. === The first AI summer: irrational exuberance, 1948–1966 === Success at early attempts in AI occurred in three main areas: artificial neural networks, knowledge representation, and heuristic search, contributing to high expectations. This section summarizes Kautz's reprise of early AI history. ==== Approaches inspired by human or animal cognition or behavior ==== Cybernetic approaches attempted to replicate the feedback loops between animals and their environments. A robotic turtle, with sensors, motors for driving and steering, and seven vacuum tubes for control, based on a preprogrammed neural net, was built as early as 1948. This work can be seen as an early precursor to later work in neural networks, reinforcement learning, and situated robotics. An important early symbolic AI program was the Logic theorist, written by Allen Newell, Herbert Simon and Cliff Shaw in 1955–56, as it was able to prove 38 elementary theorems from Whitehead and Russell's Principia Mathematica. Newell, Simon, and Shaw later generalized this work to create a domain-independent problem solver, GPS (General Problem Solver). GPS solved problems represented with formal operators via state-space search using means-ends analysis. During the 1960s, symbolic approaches achieved great success at simulating intelligent behavior in structured environments such as game-playing, symbolic mathematics, and theorem-proving. AI research was concentrated in four institutions in the 1960s: Carnegie Mellon University, Stanford, MIT and (later) University of Edinburgh. Each one developed its own style of research. Earlier approaches based on cybernetics or artificial neural networks were abandoned or pushed into the background. Herbert Simon and Allen Newell studied human problem-solving skills and attempted to formalize them, and their work laid the foundations of the field of artificial intelligence, as well as cognitive science, operations research and management science. Their research team used the results of psychological experiments to develop programs that simulated the techniques that people used to solve problems. This tradition, centered at Carnegie Mellon University would eventually culminate in the development of the Soar architecture in the middle 1980s. ==== Heuristic search ==== In addition to the highly specialized domain-specific kinds of knowledge that we will see later used in expert systems, early symbolic AI researchers discovered another more general application of knowledge. These were called heuristics, rules of thumb that guide a search in promising directions: "How can non-enumerative search be practical when the underlying problem is exponentially hard? The approach advocated by Simon and Newell is to employ heuristics: fast algorithms that may fail on some inputs or output suboptimal solutions." Another important advance was to find a way to apply these heuristics that guarantees a solution will be found, if there is one, not withstanding the occasional fallibility of heuristics: "The A algorithm provided a general frame for complete and optimal heuristically guided search. A is used as a subroutine within practically every AI algorithm today but is still no magic bullet; its guarantee of completeness is bought at the cost of worst-case exponential time. ==== Early work on knowledge representation and reasoning ==== Early work covered both applications of formal reasoning emphasizing first-order logic, along with attempts to handle common-sense reasoning in a less formal manner. ===== Modeling formal reasoning with logic: the "neats" ===== Unlike Simon and Newell, John McCarthy felt that machines did not need to simulate the exact mechanisms of human thought, but could instead try to find the essence of abstract reasoning and problem-solving with logic, regardless of whether people used the same algorithms. His laboratory at Stanford (SAIL) focused on using formal logic to solve a wide variety of problems, including knowledge representation, planning and learning. Logic was also the focus of the work at the University of Edinburgh and elsewhere in Europe which led to the development of the programming language Prolog and the science of logic programming. ===== Modeling implicit common-sense knowledge with frames and scripts: the "scruffies" ===== Researchers at MIT (such as Marvin Minsky and Seymour Papert) found that solving difficult problems in vision and natural language processing required ad hoc solutions—they argued that no simple and general principle (like logic) would capture all the aspects of intelligent behavior. Roger Schank described their "anti-logic" approaches as "scruffy" (as opposed to the "neat" paradigms at CMU and Stanford). Commonsense knowledge bases (such as Doug Lenat's Cyc) are an example of "scruffy" AI, since they must be built by hand, one complicated concept at a time. === The first AI winter: crushed dreams, 1967–1977 === The first AI winter was a shock: During the first AI summer, many people thought that machine intelligence could be achieved in just a few years. The Defense Advance Research Projects Agency (DARPA) launched programs to support AI research to use AI to solve problems of national security; in particular, to automate the translation of Russian to English for inte
Symbolic artificial intelligence
In artificial intelligence, symbolic artificial intelligence (also known as classical artificial intelligence or logic-based artificial intelligence) is the term for the collection of all methods in artificial intelligence research that are based on high-level symbolic (human-readable) representations of problems, logic, and search. Symbolic AI used tools such as logic programming, production rules, semantic nets and frames, and it developed applications such as knowledge-based systems (in particular, expert systems), symbolic mathematics, automated theorem provers, ontologies, the semantic web, and automated planning and scheduling systems. The Symbolic AI paradigm led to important ideas in search, symbolic programming languages, agents, multi-agent systems, the semantic web, and the strengths and limitations of formal knowledge and reasoning systems. Symbolic AI was the dominant paradigm of AI research from the mid-1950s until the mid-1990s. Researchers in the 1960s and the 1970s were convinced that symbolic approaches would eventually succeed in creating a machine with artificial general intelligence and considered this the ultimate goal of their field. An early boom, with early successes such as the Logic Theorist and Samuel's Checkers Playing Program, led to unrealistic expectations and promises and was followed by the first AI Winter as funding dried up. A second boom (1969–1986) occurred with the rise of expert systems, their promise of capturing corporate expertise, and an enthusiastic corporate embrace. That boom, and some early successes, e.g., with XCON at DEC, was followed again by later disappointment. Problems with difficulties in knowledge acquisition, maintaining large knowledge bases, and brittleness in handling out-of-domain problems arose. Another, second, AI Winter (1988–2011) followed. Subsequently, AI researchers focused on addressing underlying problems in handling uncertainty and in knowledge acquisition. Uncertainty was addressed with formal methods such as hidden Markov models, Bayesian reasoning, and statistical relational learning. Symbolic machine learning addressed the knowledge acquisition problem with contributions including Version Space, Valiant's PAC learning, Quinlan's ID3 decision-tree learning, case-based learning, and inductive logic programming to learn relations. Neural networks, a subsymbolic approach, had been pursued from early days and reemerged strongly in 2012. Early examples are Rosenblatt's perceptron learning work, the backpropagation work of Rumelhart, Hinton and Williams, and work in convolutional neural networks by LeCun et al. in 1989. However, neural networks were not viewed as successful until about 2012: "Until Big Data became commonplace, the general consensus in the Al community was that the so-called neural-network approach was hopeless. Systems just didn't work that well, compared to other methods. ... A revolution came in 2012, when a number of people, including a team of researchers working with Hinton, worked out a way to use the power of GPUs to enormously increase the power of neural networks." Over the next several years, deep learning had spectacular success in handling vision, speech recognition, speech synthesis, image generation, and machine translation, though symbolic approaches continue to be useful in a few domains such as computer algebra systems and proof assistants. == History == A short history of symbolic AI to the present day follows below. Time periods and titles are drawn from Henry Kautz's 2020 AAAI Robert S. Engelmore Memorial Lecture and the longer Wikipedia article on the History of AI, with dates and titles differing slightly for increased clarity. === The first AI summer: irrational exuberance, 1948–1966 === Success at early attempts in AI occurred in three main areas: artificial neural networks, knowledge representation, and heuristic search, contributing to high expectations. This section summarizes Kautz's reprise of early AI history. ==== Approaches inspired by human or animal cognition or behavior ==== Cybernetic approaches attempted to replicate the feedback loops between animals and their environments. A robotic turtle, with sensors, motors for driving and steering, and seven vacuum tubes for control, based on a preprogrammed neural net, was built as early as 1948. This work can be seen as an early precursor to later work in neural networks, reinforcement learning, and situated robotics. An important early symbolic AI program was the Logic theorist, written by Allen Newell, Herbert Simon and Cliff Shaw in 1955–56, as it was able to prove 38 elementary theorems from Whitehead and Russell's Principia Mathematica. Newell, Simon, and Shaw later generalized this work to create a domain-independent problem solver, GPS (General Problem Solver). GPS solved problems represented with formal operators via state-space search using means-ends analysis. During the 1960s, symbolic approaches achieved great success at simulating intelligent behavior in structured environments such as game-playing, symbolic mathematics, and theorem-proving. AI research was concentrated in four institutions in the 1960s: Carnegie Mellon University, Stanford, MIT and (later) University of Edinburgh. Each one developed its own style of research. Earlier approaches based on cybernetics or artificial neural networks were abandoned or pushed into the background. Herbert Simon and Allen Newell studied human problem-solving skills and attempted to formalize them, and their work laid the foundations of the field of artificial intelligence, as well as cognitive science, operations research and management science. Their research team used the results of psychological experiments to develop programs that simulated the techniques that people used to solve problems. This tradition, centered at Carnegie Mellon University would eventually culminate in the development of the Soar architecture in the middle 1980s. ==== Heuristic search ==== In addition to the highly specialized domain-specific kinds of knowledge that we will see later used in expert systems, early symbolic AI researchers discovered another more general application of knowledge. These were called heuristics, rules of thumb that guide a search in promising directions: "How can non-enumerative search be practical when the underlying problem is exponentially hard? The approach advocated by Simon and Newell is to employ heuristics: fast algorithms that may fail on some inputs or output suboptimal solutions." Another important advance was to find a way to apply these heuristics that guarantees a solution will be found, if there is one, not withstanding the occasional fallibility of heuristics: "The A algorithm provided a general frame for complete and optimal heuristically guided search. A is used as a subroutine within practically every AI algorithm today but is still no magic bullet; its guarantee of completeness is bought at the cost of worst-case exponential time. ==== Early work on knowledge representation and reasoning ==== Early work covered both applications of formal reasoning emphasizing first-order logic, along with attempts to handle common-sense reasoning in a less formal manner. ===== Modeling formal reasoning with logic: the "neats" ===== Unlike Simon and Newell, John McCarthy felt that machines did not need to simulate the exact mechanisms of human thought, but could instead try to find the essence of abstract reasoning and problem-solving with logic, regardless of whether people used the same algorithms. His laboratory at Stanford (SAIL) focused on using formal logic to solve a wide variety of problems, including knowledge representation, planning and learning. Logic was also the focus of the work at the University of Edinburgh and elsewhere in Europe which led to the development of the programming language Prolog and the science of logic programming. ===== Modeling implicit common-sense knowledge with frames and scripts: the "scruffies" ===== Researchers at MIT (such as Marvin Minsky and Seymour Papert) found that solving difficult problems in vision and natural language processing required ad hoc solutions—they argued that no simple and general principle (like logic) would capture all the aspects of intelligent behavior. Roger Schank described their "anti-logic" approaches as "scruffy" (as opposed to the "neat" paradigms at CMU and Stanford). Commonsense knowledge bases (such as Doug Lenat's Cyc) are an example of "scruffy" AI, since they must be built by hand, one complicated concept at a time. === The first AI winter: crushed dreams, 1967–1977 === The first AI winter was a shock: During the first AI summer, many people thought that machine intelligence could be achieved in just a few years. The Defense Advance Research Projects Agency (DARPA) launched programs to support AI research to use AI to solve problems of national security; in particular, to automate the translation of Russian to English for inte
Intelligent automation
Intelligent automation (IA), or intelligent process automation, is a software term that refers to a combination of artificial intelligence (AI) and robotic process automation (RPA). Companies use intelligent automation to cut costs and streamline tasks by using artificial-intelligence-powered robotic software to mitigate repetitive tasks. As it accumulates data, the system learns in an effort to improve its efficiency. Intelligent automation applications consist of, but are not limited to, pattern analysis, data assembly, and classification. The term is similar to hyperautomation, a concept identified by research group Gartner as being one of the top technology trends of 2020. == Technology == Intelligent automation applies the assembly line concept of breaking tasks into repetitive steps to improve business processes. Rather than having humans perform each step, intelligent automation can replace steps with an intelligent software robot, improving efficiency. Intelligent automation integrates robotic process automation (RPA) with artificial intelligence techniques (such as machine learning, natural-language processing, and computer vision) enabling systems to interpret data, make decisions, and adapt to changing inputs. Modern platforms use a layered architecture combining workflow orchestration, low-code tools, integration middleware, and AI services to coordinate bots and data pipelines across organisational systems. == Applications == Intelligent automation is used to process unstructured content. Common real-world applications include self-driving cars, self-checkouts at grocery stores, smart home assistants, and appliances. Businesses can apply data and machine learning to build predictive analytics that react to consumer behavior changes, or to implement RPA to improve manufacturing floor operations. For example, the technology has also been used to automate the workflow behind distributing COVID-19 vaccines. Data provided by hospital systems’ electronic health records can be processed to identify and educate patients, and schedule vaccinations. Intelligent automation can provide real-time insights on profitability and efficiency. However, in an April 2022 survey by Alchemmy, despite three quarters of businesses acknowledging the importance of Artificial Intelligence to their future development, just a quarter of business leaders (25%) considered Intelligent Automation a “game changer” in understanding current performance. 42% of CTOs see “shortage of talent” as the main obstacle to implementing Intelligent Automation in their business, while 36% of CEOs see ‘upskilling and professional development of existing workforce’ as the most significant adoption barrier. IA is becoming increasingly accessible for firms of all sizes. With this in mind, it is expected to continue to grow rapidly in all industries. This technology has the potential to change the workforce. As it advances, it will be able to perform increasingly complex and difficult tasks. In addition, this may expose certain workforce issues as well as change how tasks are allocated. Tools such as Semrush's AI Visibility Toolkit and Enterprise AIO reflect these developments by analysing how entities are referenced and represented within responses produced by large-language-model-based systems. == Benefits == Streamline processes: Repetitive manual tasks can put a strain on the workforce. However, with AI agents, these tasks can be automated to allow teams to focus on more important matters that require human cognition. Intelligent automation can also be used to mitigate tasks with human error which in turn increases proficiency. This allows the opportunity for firms to scale production without the traditional negative consequences such as reduced quality or increased risk. Customer service improvement: Customer service can be significantly improved, providing the firm with a competitive advantage. IA utilizing chat features allows for instant curated responses to customers. In addition, it can give updates to customers, make appointments, manage calls, and personalize campaigns. Flexibility: Due to the wide range of applications, IA is useful across a variety of fields, technologies, projects and industries. In addition, IA can be integrated with current automated systems in place. This allows for optimized systems unique to each firm to best fit their individual needs. == Capabilities == Cognitive automation: Employs AI techniques to assist humans in decision-making and task completion Natural language processing: Allows computers to automate knowledge work Business process management: Enhances the consistency and agility of corporate operations Process mining: Applies data mining methods to discover, analyze, and improve business processes Intelligent document processing: Utilizes OCR and other advanced technologies to extract data from documents and convert it into structured, usable data Computer vision: Allows computers to extract information from digital images, videos, and other visual inputs Integration automation: Establishes a unified platform with automated workflows that integrate data, applications, and devices.