Artificial intelligence in customer experience is the use and development of artificial intelligence (AI) to aid and improve customer experience (sometimes abbreviated to CX AI). Chatbots are often seen as the first step in the development of AI within the industry, but more tailored offerings are slowly becoming available. The use of artificial intelligence in the space has since become more diverse than simply chatbots, with AI underpinning entire CX cloud platforms now used at major corporations. Contact center as a service (CCaaS) has become a core solution of the CX (customer experience) industry, with the CCaaS market size expected to reach $17.19 Billion by 2030 in the United States alone. == History == As with many AI applications, CX AI early implementation case studies have demonstrated that AI can increase the quality of customer interactions and therefore the overall experience that organizations can provide. This in turn has suggested a higher return on investment and/or revenue as a result. The beginning of the revolution of customer experience and the use of machine learning was with chatbots. The use of this type of AI can be traced back to Alan Turing in 1950, when the Church–Turing thesis suggested that computers could use "formal reasoning" to reach conclusions. In 2017, Meta produced one of the first breakthroughs for everyday use of AI for customer experience when it allowed Facebook users to create their own messaging bots for free on its Facebook messenger platform. The main focus of this was to both automate and improve customer experience and interaction. In 2023, CCaaS vendors began announcing the integration of ChatGPT’s generative AI into their CX solutions. Generative AI adds a layer of semantics into AI outputs. This was a major breakthrough for conversational AI. Using natural language processing and conversational AI, chatbots could enhance the level of service they could provide, speaking to customers in an easy-to-understand and conversational tone. == Applications == Currently the main location for the application of CX AI in the sector is in contact centers. Historically, contact centers were simply known as call centers, but in recent years differentiation developed between the two terms. Call centers provide phone support, while contact centers also provide support via digital channels in addition to analogue phone systems. Contact centers are therefore seen as a complete customer service solution, where as call centers simply cover one aspect of customer interactions. As a part of improving CX, AI is also improving the employee experience. AI is able to automate tasks to free up time for contact center agents to focus on higher priority tasks. For example, AI can be used for auto summarization. This means that instead of human agents having to summarize customer interactions now AI can do it, saving organizations time and money.
GazoPa
GazoPa was an image search engine that used features from an image to search for and identify similar images which closed in 2011. GazoPa began in TechCrunch50 in 2008 before launching into a state of open beta in 2009. GazoPa branched out and released a flower photo community site called "GazoPa Bloom" in 2010. This site was for exploring flower images and, if users need help identifying a flower, uploading images for other people try to identify them. Both sites closed to the public in 2011 when the company decided to focus on other areas of their business.
Characteristic samples
Characteristic samples is a concept in the field of grammatical inference, related to passive learning. In passive learning, an inference algorithm I {\displaystyle I} is given a set of pairs of strings and labels S {\displaystyle S} , and returns a representation R {\displaystyle R} that is consistent with S {\displaystyle S} . Characteristic samples consider the scenario when the goal is not only finding a representation consistent with S {\displaystyle S} , but finding a representation that recognizes a specific target language. A characteristic sample of language L {\displaystyle L} is a set of pairs of the form ( s , l ( s ) ) {\displaystyle (s,l(s))} where: l ( s ) = 1 {\displaystyle l(s)=1} if and only if s ∈ L {\displaystyle s\in L} l ( s ) = − 1 {\displaystyle l(s)=-1} if and only if s ∉ L {\displaystyle s\notin L} Given the characteristic sample S {\displaystyle S} , I {\displaystyle I} 's output on it is a representation R {\displaystyle R} , e.g. an automaton, that recognizes L {\displaystyle L} . == Formal Definition == === The Learning Paradigm associated with Characteristic Samples === There are three entities in the learning paradigm connected to characteristic samples, the adversary, the teacher and the inference algorithm. Given a class of languages C {\displaystyle \mathbb {C} } and a class of representations for the languages R {\displaystyle \mathbb {R} } , the paradigm goes as follows: The adversary A {\displaystyle A} selects a language L ∈ C {\displaystyle L\in \mathbb {C} } and reports it to the teacher The teacher T {\displaystyle T} then computes a set of strings and label them correctly according to L {\displaystyle L} , trying to make sure that the inference algorithm will compute L {\displaystyle L} The adversary can add correctly labeled words to the set in order to confuse the inference algorithm The inference algorithm I {\displaystyle I} gets the sample and computes a representation R ∈ R {\displaystyle R\in \mathbb {R} } consistent with the sample. The goal is that when the inference algorithm receives a characteristic sample for a language L {\displaystyle L} , or a sample that subsumes a characteristic sample for L {\displaystyle L} , it will return a representation that recognizes exactly the language L {\displaystyle L} . === Sample === Sample S {\displaystyle S} is a set of pairs of the form ( s , l ( s ) ) {\displaystyle (s,l(s))} such that l ( s ) ∈ { − 1 , 1 } {\displaystyle l(s)\in \{-1,1\}} ==== Sample consistent with a language ==== We say that a sample S {\displaystyle S} is consistent with language L {\displaystyle L} if for every pair ( s , l ( s ) ) {\displaystyle (s,l(s))} in S {\displaystyle S} : l ( s ) = 1 if and only if s ∈ L {\displaystyle l(s)=1{\text{ if and only if }}s\in L} l ( s ) = − 1 if and only if s ∉ L {\displaystyle l(s)=-1{\text{ if and only if }}s\notin L} === Characteristic sample === Given an inference algorithm I {\displaystyle I} and a language L {\displaystyle L} , a sample S {\displaystyle S} that is consistent with L {\displaystyle L} is called a characteristic sample of L {\displaystyle L} for I {\displaystyle I} if: I {\displaystyle I} 's output on S {\displaystyle S} is a representation R {\displaystyle R} that recognizes L {\displaystyle L} . For every sample D {\displaystyle D} that is consistent with L {\displaystyle L} and also fulfils S ⊆ D {\displaystyle S\subseteq D} , I {\displaystyle I} 's output on D {\displaystyle D} is a representation R {\displaystyle R} that recognizes L {\displaystyle L} . A Class of languages C {\displaystyle \mathbb {C} } is said to have charistaristic samples if every L ∈ C {\displaystyle L\in \mathbb {C} } has a characteristic sample. == Related Theorems == === Theorem === If equivalence is undecidable for a class C {\textstyle \mathbb {C} } over Σ {\textstyle \Sigma } of cardinality bigger than 1, then C {\textstyle \mathbb {C} } doesn't have characteristic samples. ==== Proof ==== Given a class of representations C {\textstyle \mathbb {C} } such that equivalence is undecidable, for every polynomial p ( x ) {\displaystyle p(x)} and every n ∈ N {\displaystyle n\in \mathbb {N} } , there exist two representations r 1 {\displaystyle r_{1}} and r 2 {\displaystyle r_{2}} of sizes bounded by n {\displaystyle n} , that recognize different languages but are inseparable by any string of size bounded by p ( n ) {\displaystyle p(n)} . Assuming this is not the case, we can decide if r 1 {\displaystyle r_{1}} and r 2 {\displaystyle r_{2}} are equivalent by simulating their run on all strings of size smaller than p ( n ) {\displaystyle p(n)} , contradicting the assumption that equivalence is undecidable. === Theorem === If S 1 {\displaystyle S_{1}} is a characteristic sample for L 1 {\displaystyle L_{1}} and is also consistent with L 2 {\displaystyle L_{2}} , then every characteristic sample of L 2 {\displaystyle L_{2}} , is inconsistent with L 1 {\displaystyle L_{1}} . ==== Proof ==== Given a class C {\textstyle \mathbb {C} } that has characteristic samples, let R 1 {\displaystyle R_{1}} and R 2 {\displaystyle R_{2}} be representations that recognize L 1 {\displaystyle L_{1}} and L 2 {\displaystyle L_{2}} respectively. Under the assumption that there is a characteristic sample for L 1 {\displaystyle L_{1}} , S 1 {\displaystyle S_{1}} that is also consistent with L 2 {\displaystyle L_{2}} , we'll assume falsely that there exist a characteristic sample for L 2 {\displaystyle L_{2}} , S 2 {\displaystyle S_{2}} that is consistent with L 1 {\displaystyle L_{1}} . By the definition of characteristic sample, the inference algorithm I {\displaystyle I} must return a representation which recognizes the language if given a sample that subsumes the characteristic sample itself. But for the sample S 1 ∪ S 2 {\displaystyle S_{1}\cup S_{2}} , the answer of the inferring algorithm needs to recognize both L 1 {\displaystyle L_{1}} and L 2 {\displaystyle L_{2}} , in contradiction. === Theorem === If a class is polynomially learnable by example based queries, it is learnable with characteristic samples. == Polynomialy characterizable classes == === Regular languages === The proof that DFA's are learnable using characteristic samples, relies on the fact that every regular language has a finite number of equivalence classes with respect to the right congruence relation, ∼ L {\displaystyle \sim _{L}} (where x ∼ L y {\displaystyle x\sim _{L}y} for x , y ∈ Σ ∗ {\displaystyle x,y\in \Sigma ^{}} if and only if ∀ z ∈ Σ ∗ : x z ∈ L ↔ y z ∈ L {\displaystyle \forall z\in \Sigma ^{}:xz\in L\leftrightarrow yz\in L} ). Note that if x {\displaystyle x} , y {\displaystyle y} are not congruent with respect to ∼ L {\displaystyle \sim _{L}} , there exists a string z {\displaystyle z} such that x z ∈ L {\displaystyle xz\in L} but y z ∉ L {\displaystyle yz\notin L} or vice versa, this string is called a separating suffix. ==== Constructing a characteristic sample ==== The construction of a characteristic sample for a language L {\displaystyle L} by the teacher goes as follows. Firstly, by running a depth first search on a deterministic automaton A {\displaystyle A} recognizing L {\displaystyle L} , starting from its initial state, we get a suffix closed set of words, W {\displaystyle W} , ordered in shortlex order. From the fact above, we know that for every two states in the automaton, there exists a separating suffix that separates between every two strings that the run of A {\displaystyle A} on them ends in the respective states. We refer to the set of separating suffixes as S {\displaystyle S} . The labeled set (sample) of words the teacher gives the adversary is { ( w , l ( w ) ) | w ∈ W ⋅ S ∪ W ⋅ Σ ⋅ S } {\displaystyle \{(w,l(w))|w\in W\cdot S\cup W\cdot \Sigma \cdot S\}} where l ( w ) {\displaystyle l(w)} is the correct label of w {\displaystyle w} (whether it is in L {\displaystyle L} or not). We may assume that ϵ ∈ S {\displaystyle \epsilon \in S} . ==== Constructing a deterministic automata ==== Given the sample from the adversary W {\displaystyle W} , the construction of the automaton by the inference algorithm I {\displaystyle I} starts with defining P = prefix ( W ) {\displaystyle P={\text{prefix}}(W)} and S = suffix ( W ) {\displaystyle S={\text{suffix}}(W)} , which are the set of prefixes and suffixes of W {\displaystyle W} respectively. Now the algorithm constructs a matrix M {\displaystyle M} where the elements of P {\displaystyle P} function as the rows, ordered by the shortlex order, and the elements of S {\displaystyle S} function as the columns, ordered by the shortlex order. Next, the cells in the matrix are filled in the following manner for prefix p i {\displaystyle p_{i}} and suffix s j {\displaystyle s_{j}} : If p i s j ∈ W → M i j = l ( p i s j ) {\displaystyle p_{i}s_{j}\in W\rightarrow M_{ij}=l(p_{i}s_{j})} else, M i j = 0 {\displaystyle M_{ij}=0} Now, we say row i {\displaystyle i} and t {\displaystyle t} are distinguishable if there exi
Prescription monitoring program
In the United States, prescription monitoring programs (PMPs) or prescription drug monitoring programs (PDMPs) are state-run programs which collect and distribute data about the prescription and dispensation of federally controlled substances and, depending on state requirements, other potentially abusable prescription drugs. PMPs are meant to help prevent adverse drug-related events such as opioid overdoses, drug diversion, and substance abuse by decreasing the amount and/or frequency of opioid prescribing, and by identifying those patients who are obtaining prescriptions from multiple providers (i.e., "doctor shopping") or those physicians overprescribing opioids. Most US health care workers support the idea of PMPs, which intend to assist physicians, physician assistants, nurse practitioners, dentists and other prescribers, the pharmacists, chemists and support staff of dispensing establishments. The database, whose use is required by State law, typically requires prescribers and pharmacies dispensing controlled substances to register with their respective state PMPs and (for pharmacies and providers who dispense from their offices) to report the dispensation of such prescriptions to an electronic online database. The majority of PMPs are authorized to notify law enforcement agencies or licensing boards or physicians when a prescriber, or patients receiving prescriptions, exceed thresholds established by the state or prescription recipient exceeds thresholds established by the State. All states have implemented PDMPs, although evidence for the effectiveness of these programs is mixed. While prescription of opioids has decreased with PMP use, overdose deaths in many states have actually increased, with those states sharing data with neighboring jurisdictions or requiring reporting of more drugs experiencing highest increases in deaths. This may be because those declined opioid prescriptions turn to street drugs, whose potency and contaminants carry greater overdose risk. == History == Prescription drug monitoring programs, or PDMPs, are an example of one initiative proposed to alleviate effects of the opioid crisis. The programs are designed to restrict prescription drug abuse by limiting a patient's ability to obtain similar prescriptions from multiple providers (i.e. “doctor shopping”) and reducing diversion of controlled substances. This is meant to reduce risk of fatal overdose caused by high doses of opioids or interactions between opioids and benzodiazepenes, and to enable better decision making on the part of healthcare providers who may be unaware of a patient's prescription drug use, history or other prescriptions. PDMPs have been implemented in state legislations since 1939 in California, a time before electronic medical records, though implementation rose alongside increased awareness of overprescribing of opioids and overdose. A later New York state program was struck down by the U.S. Supreme Court in Whalen v. Roe. But, by 2019, 49 states, the District of Columbia, and Guam had enacted PDMP legislation. In 2021 Missouri, the last State to not use a PMP, adopted legislation to create one. PMPs are constantly being updated to increase speed of data collection, sharing of data across States, and ease of interpretation. This is being done by integrating PDMP reports with other health information technologies such as health information exchanges (HIE), electronic health record (EHR) systems, and/ or pharmacy dispensing software systems. One program that has been implemented in nine states is called the PDMP Electronic Health Records Integration and Interoperability Expansion, also known as PEHRIIE. Another software, marketed by Bamboo Health and integrated with PMPs in 43 states, uses an algorithm to track factors thought to increase risk of diversion, abuse or overdose, and assigns patients a three digit score based on presumed indicators of risk. While some studies have suggested that PDMP-HIT integration and sharing of interstate data brings benefits such as reduced opioid-related inpatient morbidity, others have found no or negative impact on mortality compared to states without PMP data sharing. Patient and media reports suggest need for testing and evaluation of algorithmic software used to score risk, with some patients reporting denial of prescriptions without c explanation or clarity of data. == Goals == Most health care workers support PMPs which intend to assist physicians, physician assistants, nurse practitioners, dentists and other prescribers, the pharmacists, chemists and support staff of dispensing establishments, as well as law-enforcement agencies. The collaboration supports the legitimate medical use of controlled substances while limiting their abuse and diversion. Pharmacies dispensing controlled substances and prescribers typically must register with their respective state PMPs and (for pharmacies and providers who dispense controlled substances from their offices) report the dispensation to an electronic online database. Some pharmacy software can submit these reports automatically to multiple states. == Usage == === List of programs by state === === Software systems === NarxCare is a prescription drug monitoring program (PDMP) run by Bamboo Health. Bamboo Health was formerly known as Appriss. It is widely used across the United States by pharmacies including Rite Aid as well as those at Walmart and Sam’s Club. The NarxCare software allows doctors to view data about a patient, combining data from the prescription registries of various U.S. states to make the registries interoperable nationally. It also uses machine learning to generate an "Overdose Risk Score" that potentially includes EMS and criminal justice data; these scores have been criticized by researchers and patient advocates for the lack of transparency in the process as well as the potential for disparate treatment of women and minority groups. Advertised as an "analytics tool and care management platform", the NarxCare software allows doctors to view data about a patient including how many pharmacies they have visited and the combinations of medication they are prescribed. It combines data from the prescription registries of various U.S. states, making the registries interoperable nationally. It additionally uses machine learning to generate various three-digit "risk scores" and an overall "Overdose Risk Score", collectively referred to as Narx Scores, in a process that potentially includes EMS and criminal justice data as well as court records. == Controversy == Many doctors and researchers support the idea of PDMPs as a tool in combatting the opioid epidemic. Opioid prescribing, opioid diversion and supply, opioid misuse, and opioid-related morbidity and mortality are common elements in data entered into PDMPs. Prescription Monitoring Programs are purported to offer economic benefits for the states who implement them by decreasing overall health care costs, lost productivity, and investigation times. However, there are many studies that conclude the impact of PDMPs is unclear. While use of PMPs has been accompanied by decrease in opioid prescribing, few analyses consider corresponding use of street opioids, extramedical use, or diversion, which might provide a more holistic method for evaluation of PMP intent and efficacy. Evidence for PDMP impact on fatal overdoses is decidedly mixed, with multiple studies finding increased overdose rates in some states, decreases in others, or no clear impact. Interestingly, an increase in heroin overdoses after PDMP implementation has been commonly reported, presumably as denial of prescription opioids sends patients in search of street drugs. Narx Scores have been criticized by researchers and patient advocates for the lack of transparency in the generation process as well as the potential for disparate treatment of women and minority groups. Writing in Duke Law Journal, Jennifer Oliva stated that "black-box algorithms" are used to generate the scores.
Sample exclusion dimension
In computational learning theory, sample exclusion dimensions arise in the study of exact concept learning with queries. In algorithmic learning theory, a concept over a domain X is a Boolean function over X. Here we only consider finite domains. A partial approximation S of a concept c is a Boolean function over Y ⊆ X {\displaystyle Y\subseteq X} such that c is an extension to S. Let C be a class of concepts and c be a concept (not necessarily in C). Then a specifying set for c w.r.t. C, denoted by S is a partial approximation S of c such that C contains at most one extension to S. If we have observed a specifying set for some concept w.r.t. C, then we have enough information to verify a concept in C with at most one more mind change. The exclusion dimension, denoted by XD(C), of a concept class is the maximum of the size of the minimum specifying set of c' with respect to C, where c' is a concept not in C.
Circle Hough Transform
The circle Hough Transform (CHT) is a basic feature extraction technique used in digital image processing for detecting circles in imperfect images. The circle candidates are produced by “voting” in the Hough parameter space and then selecting local maxima in an accumulator matrix. It is a specialization of the Hough transform. == Theory == In a two-dimensional space, a circle can be described by: ( x − a ) 2 + ( y − b ) 2 = r 2 ( 1 ) {\displaystyle \left(x-a\right)^{2}+\left(y-b\right)^{2}=r^{2}\ \ \ \ \ (1)} where (a,b) is the center of the circle, and r is the radius. If a 2D point (x,y) is fixed, then the parameters can be found according to (1). The parameter space would be three dimensional, (a, b, r). And all the parameters that satisfy (x, y) would lie on the surface of an inverted right-angled cone whose apex is at (x, y, 0). In the 3D space, the circle parameters can be identified by the intersection of many conic surfaces that are defined by points on the 2D circle. This process can be divided into two stages. The first stage is fixing radius then find the optimal center of circles in a 2D parameter space. The second stage is to find the optimal radius in a one dimensional parameter space. === Find parameters with known radius R === If the radius is fixed, then the parameter space would be reduced to 2D (the position of the circle center). For each point (x, y) on the original circle, it can define a circle centered at (x, y) with radius R according to (1). The intersection point of all such circles in the parameter space would be corresponding to the center point of the original circle. Consider 4 points on a circle in the original image (left). The circle Hough transform is shown in the right. Note that the radius is assumed to be known. For each (x,y) of the four points (white points) in the original image, it can define a circle in the Hough parameter space centered at (x, y) with radius r. An accumulator matrix is used for tracking the intersection point. In the parameter space, the voting number of those points that have a newly defined circle passing through them would be increased by one for every circle. Then the local maxima point (the red point in the center in the right figure) can be found. The position (a, b) of the maxima would be the center of the original circle. === Multiple circles with known radius R === Multiple circles with same radius can be found with the same technique. Note that, in the accumulator matrix (right fig), there would be at least 3 local maxima points. === Accumulator matrix and voting === In practice, an accumulator matrix is introduced to find the intersection point in the parameter space. First, we need to divide the parameter space into “buckets” using a grid and produce an accumulator matrix according to the grid. The element in the accumulator matrix denotes the number of “circles” in the parameter space that are passing through the corresponding grid cell in the parameter space. The number is also called “voting number”. Initially, every element in the matrix is zeros. Then for each “edge” point in the original space, we can formulate a circle in the parameter space and increase the voting number of the grid cell which the circle passes through. This process is called “voting”. After voting, we can find local maxima in the accumulator matrix. The positions of the local maxima are corresponding to the circle centers in the original space. === Find circle parameter with unknown radius === Since the parameter space is 3D, the accumulator matrix would be 3D, too. We can iterate through possible radii; for each radius, we use the previous technique. Finally, find the local maxima in the 3D accumulator matrix. Accumulator array should be A[x,y,r] in the 3D space. Voting should be for each pixels, radius and theta A[x,y,r] += 1 The algorithm : For each A[a,b,r] = 0; Process the filtering algorithm on image Gaussian Blurring, convert the image to grayscale ( grayScaling), make Canny operator, The Canny operator gives the edges on image. Vote on all possible circles in accumulator. The local maximum voted circles of Accumulator A gives the circle Hough space. The maximum voted circle of Accumulator gives the circle. The Incrementing for Best Candidate : For each A[a,b,r] = 0; // fill with zeroes initially, instantiate 3D matrix For each cell(x,y) For each theta t = 0 to 360 // the possible theta 0 to 360 b = y – r sin(t PI / 180); //polar coordinate for center (convert to radians) a = x – r cos(t PI / 180); //polar coordinate for center (convert to radians) A[a,b,r] +=1; //voting end end == Examples == === Find circles in a shoe-print === The original picture (right) is first turned into a binary image (left) using a threshold and Gaussian filter. Then edges (mid) are found from it using canny edge detection. After this, all the edge points are used by the Circle Hough Transform to find underlying circle structure. == Limitations == Since the parameter space of the CHT is three dimensional, it may require lots of storage and computation. Choosing a bigger grid size can ameliorate this problem. However, choosing an appropriate grid size is difficult. Since too coarse a grid can lead to large values of the vote being obtained falsely because many quite different structures correspond to a single bucket. Too fine a grid can lead to structures not being found because votes resulting from tokens that are not exactly aligned end up in different buckets, and no bucket has a large vote. Also, the CHT is not very robust to noise. == Extensions == === Adaptive Hough Transform === J. Illingworth and J. Kittler introduced this method for implementing Hough Transform efficiently. The AHT uses a small accumulator array and the idea of a flexible iterative "coarse to fine" accumulation and search strategy to identify significant peaks in the Hough parameter spaces. This method is substantially superior to the standard Hough Transform implementation in both storage and computational requirements. == Application == === People Counting === Since the head would be similar to a circle in an image, CHT can be used for detecting heads in a picture, so as to count the number of persons in the image. === Brain Aneurysm Detection === Modified Hough Circle Transform (MHCT) is used on the image extracted from Digital Subtraction Angiogram (DSA) to detect and classify aneurysms type. == Implementation code == Circle Detection via Standard Hough Transform, by Amin Sarafraz, Mathworks (File Exchange) Hough Circle Transform, OpenCV-Python Tutorials (archived version on archive.org)
ID3 algorithm
In decision tree learning, ID3 (Iterative Dichotomiser 3) is a greedy algorithm invented by Ross Quinlan used to generate a decision tree from a dataset. ID3 is the precursor to the C4.5 algorithm. The 3 in the name is meant to signify that this was Quinlan's third attempt at a model based on entropy-based splitting, and the term dichotimser is a misnomer as it implies a binary split, but the ID3 algorithm can split on multi-valued attributes. == Algorithm == The ID3 algorithm begins with the original set S {\displaystyle S} as the root node. On each iteration of the algorithm, it iterates through every unused attribute of the set S {\displaystyle S} and calculates the entropy H ( S ) {\displaystyle \mathrm {H} {(S)}} or the information gain I G ( S ) {\displaystyle IG(S)} of that attribute. It then selects the attribute which has the smallest entropy (or largest information gain) value. The set S {\displaystyle S} is then split or partitioned by the selected attribute to produce subsets of the data. (For example, a node can be split into child nodes based upon the subsets of the population whose ages are less than 50, between 50 and 100, and greater than 100.) The algorithm continues to recurse on each subset, considering only attributes never selected before. Recursion on a subset may stop in one of these cases: every element in the subset belongs to the same class; in which case the node is turned into a leaf node and labelled with the class of the examples. there are no more attributes to be selected, but the examples still do not belong to the same class. In this case, the node is made a leaf node and labelled with the most common class of the examples in the subset. there are no examples in the subset, which happens when no example in the parent set was found to match a specific value of the selected attribute. An example could be the absence of a person among the population with age over 100 years. Then a leaf node is created and labelled with the most common class of the examples in the parent node's set. Throughout the algorithm, the decision tree is constructed with each non-terminal node (internal node) representing the selected attribute on which the data was split, and terminal nodes (leaf nodes) representing the class label of the final subset of this branch. === Summary === Calculate the entropy of every attribute a {\displaystyle a} of the data set S {\displaystyle S} . Partition ("split") the set S {\displaystyle S} into subsets using the attribute for which the resulting entropy after splitting is minimized; or, equivalently, information gain is maximum. Make a decision tree node containing that attribute. Recurse on subsets using the remaining attributes. === Properties === ID3 does not guarantee an optimal solution. It can converge upon local optima. It uses a greedy strategy by selecting the locally best attribute to split the dataset on each iteration. The algorithm's optimality can be improved by using backtracking during the search for the optimal decision tree at the cost of possibly taking longer. ID3 can overfit the training data. To avoid overfitting, smaller decision trees should be preferred over larger ones. This algorithm usually produces small trees, but it does not always produce the smallest possible decision tree. ID3 is harder to use on continuous data than on factored data (factored data has a discrete number of possible values, thus reducing the possible branch points). If the values of any given attribute are continuous, then there are many more places to split the data on this attribute, and searching for the best value to split by can be time-consuming. === Usage === The ID3 algorithm is used by training on a data set S {\displaystyle S} to produce a decision tree which is stored in memory. At runtime, this decision tree is used to classify new test cases (feature vectors) by traversing the decision tree using the features of the datum to arrive at a leaf node. == The ID3 metrics == === Entropy === Entropy H ( S ) {\displaystyle \mathrm {H} {(S)}} is a measure of the amount of uncertainty in the (data) set S {\displaystyle S} (i.e. entropy characterizes the (data) set S {\displaystyle S} ). H ( S ) = ∑ x ∈ X − p ( x ) log 2 p ( x ) {\displaystyle \mathrm {H} {(S)}=\sum _{x\in X}{-p(x)\log _{2}p(x)}} Where, S {\displaystyle S} – The current dataset for which entropy is being calculated This changes at each step of the ID3 algorithm, either to a subset of the previous set in the case of splitting on an attribute or to a "sibling" partition of the parent in case the recursion terminated previously. X {\displaystyle X} – The set of classes in S {\displaystyle S} p ( x ) {\displaystyle p(x)} – The proportion of the number of elements in class x {\displaystyle x} to the number of elements in set S {\displaystyle S} When H ( S ) = 0 {\displaystyle \mathrm {H} {(S)}=0} , the set S {\displaystyle S} is perfectly classified (i.e. all elements in S {\displaystyle S} are of the same class). In ID3, entropy is calculated for each remaining attribute. The attribute with the smallest entropy is used to split the set S {\displaystyle S} on this iteration. Entropy in information theory measures how much information is expected to be gained upon measuring a random variable; as such, it can also be used to quantify the amount to which the distribution of the quantity's values is unknown. A constant quantity has zero entropy, as its distribution is perfectly known. In contrast, a uniformly distributed random variable (discretely or continuously uniform) maximizes entropy. Therefore, the greater the entropy at a node, the less information is known about the classification of data at this stage of the tree; and therefore, the greater the potential to improve the classification here. As such, ID3 is a greedy heuristic performing a best-first search for locally optimal entropy values. Its accuracy can be improved by preprocessing the data. === Information gain === Information gain I G ( A ) {\displaystyle IG(A)} is the measure of the difference in entropy from before to after the set S {\displaystyle S} is split on an attribute A {\displaystyle A} . In other words, how much uncertainty in S {\displaystyle S} was reduced after splitting set S {\displaystyle S} on attribute A {\displaystyle A} . I G ( S , A ) = H ( S ) − ∑ t ∈ T p ( t ) H ( t ) = H ( S ) − H ( S | A ) . {\displaystyle IG(S,A)=\mathrm {H} {(S)}-\sum _{t\in T}p(t)\mathrm {H} {(t)}=\mathrm {H} {(S)}-\mathrm {H} {(S|A)}.} Where, H ( S ) {\displaystyle \mathrm {H} (S)} – Entropy of set S {\displaystyle S} T {\displaystyle T} – The subsets created from splitting set S {\displaystyle S} by attribute A {\displaystyle A} such that S = ⋃ t ∈ T t {\displaystyle S=\bigcup _{t\in T}t} p ( t ) {\displaystyle p(t)} – The proportion of the number of elements in t {\displaystyle t} to the number of elements in set S {\displaystyle S} H ( t ) {\displaystyle \mathrm {H} (t)} – Entropy of subset t {\displaystyle t} In ID3, information gain can be calculated (instead of entropy) for each remaining attribute. The attribute with the largest information gain is used to split the set S {\displaystyle S} on this iteration.