Sarvam AI is an Indian artificial intelligence company headquartered in Bengaluru, Karnataka. Founded in 2023, the company develops large language models (LLMs) and multimodal AI systems with a focus on Indian languages and region-specific use cases. The company has received venture capital backing and has participated in government-supported AI initiatives, including India's sovereign large language model programme under the IndiaAI Mission. == History == Sarvam AI was founded in August 2023 by Vivek Raghavan and Pratyush Kumar, who were previously associated with AI4Bharat at the Indian Institute of Technology Madras. In December 2023, the company announced a combined seed and Series A funding round of approximately US$41 million. The round was led by Lightspeed Venture Partners, with participation from Peak XV Partners and Khosla Ventures. In April 2025, the Ministry of Electronics and Information Technology (MeitY) selected Sarvam AI as one of the companies to develop an indigenous foundational model under the IndiaAI Mission. As part of the initiative, the company received access to government-supported computing infrastructure, including GPUs allocated for model training over a specified period. In February 2026, Sarvam AI introduced two large language models at the AI Impact Summit held at Bharat Mandapam, New Delhi. == Products and technology == Sarvam AI develops language models trained on datasets that include multiple Indian languages and code-mixed text. The company uses mixture-of-experts (MoE) architectures in some of its models. === Foundational language models === On 18 February 2026, the company announced the release of two foundational models: Sarvam-30B – A 30-billion parameter model based on a mixture-of-experts design. According to company disclosures reported by the media, the model activates approximately 1 billion parameters per token and supports a 32,000-token context window. Sarvam-105B – A 105-billion parameter model activating approximately 9 billion parameters per token, with a 128,000-token context window. The model is positioned for complex reasoning and enterprise applications. On 20th February 2026, the company released a beta version of the Sarvam-105B model which is named Indus. It is available on the Apple App Store, Google Play Store and the web. === Speech and vision systems === Sarvam AI has also developed multimodal systems including speech-to-text and vision-language models. Its speech model, referred to as Saaras V3 in company materials, supports multiple Indian languages. The company has also introduced a vision-language model known as Sarvam Vision, intended for document understanding and optical character recognition (OCR) in Indian scripts. === Devices === 'Sarvam Kaze' is an indigenous AI-powered wearable glass that listens, understands, and captures what users see the world through their eyes in real time. The device supports more than 10 Indian languages, enabling voice-based interaction and potentially real-time translation. The company plans to launch the device in May 2026. == Startup support == In March 2026, Sarvam AI launched the Sarvam Startup Program, an initiative providing selected early-stage companies with 6–12 months of API credits scaled to their needs, priority engineering support, and access to production infrastructure for developing multilingual AI applications in areas such as speech, translation, and large language models. == Open-source release == In February 2026, Sarvam AI announced and open-sourced two large language models: Sarvam 30B (30 billion parameters) and Sarvam 105B (105 billion parameters, using a Mixture-of-Experts architecture with 10.3 billion active parameters). Both models were trained from scratch on datasets focused on Indian languages and support advanced reasoning, multilingual tasks, mathematics, and coding. The models are hosted on Hugging Face under the Apache License and are intended for enterprise and developer applications in Indian languages. The models were subsequently released as open source under the Apache License 2.0, with model weights made available on Hugging Face (sarvamai/sarvam-30b and sarvamai/sarvam-105b) and AIKosh in early March 2026. == Government and institutional collaborations == In 2025, Sarvam AI was selected to contribute to India's sovereign AI model initiative under the IndiaAI Mission. The initiative aims to support domestic AI infrastructure and model development. In March 2025, the Unique Identification Authority of India (UIDAI) announced a collaboration with Sarvam AI to integrate AI-based voice interactions and multilingual support into Aadhaar-related services. Sarvam AI has also worked with AI4Bharat and academic institutions on language datasets and speech research projects. == Industry participation == Sarvam AI presented its foundational models at the India AI Impact Summit 2026 in New Delhi. The company has also been listed among Indian members of the AI Alliance, a consortium focused on open-source artificial intelligence initiatives. == List of models ==
Bandhan Tod
Bandhan Tod is a mobile app to stop child marriage in India's Bihar state through SOS button in the app. When the SOS on Bandhan Tod is activated, the nearest small NGO will attempt to resolve the issue. If the family resists, then the police gets notified. Till now so many child marriages has been cancelled through Bandhan Tod interventions. Bandhan Tod is an initiative of Gender Alliance managed by Prashanti Tiwari to support the state government's efforts to end child marriage and dowry.
Recursive transition network
A recursive transition network ("RTN") is a graph theoretical schematic used to represent the rules of a context-free grammar. RTNs have application to programming languages, natural language and lexical analysis. Any sentence that is constructed according to the rules of an RTN is said to be "well-formed". The structural elements of a well-formed sentence may also be well-formed sentences by themselves, or they may be simpler structures. This is why RTNs are described as recursive. == Notes and references ==
Microapp
A microapp is a super-specialized application designed to perform one task or use case with the only objective of doing it well. They follow the single responsibility principle, which states that "a class should have one and only one reason to change." Micro applications help developers create less complex applications while reducing costs by breaking down monolithic systems into groups of independent services acting as one system. A good example of Microapps would be https://docs.citrix.com/en-us/legacy-archive/downloads/microapps.pdfthat provide single purpose action from Salesforce and over 40 applications on its workspace. == Requirements and characteristics == Microapps usually are accessible on any device, display, or operating system without installation on the viewer's device. To qualify as a microapp, the entity must: be built and deployed as an independent software module bring together various media types into a single experience have advanced security and compliance features be functionally-extensible comply with granular data demands be agnostic single use case oriented Microapps differentiate from traditional web or mobile applications by how the end-user interacts with them. Consequently, they can be embedded in websites or viewed online to bypass app stores and are typically built to provide a focused experience to the user. == Usage == Microapps are typically used for commercial purposes to reduce development costs for projects not requiring the large scope of a traditional web or mobile application. In addition, they are often used to showcase in-depth information or enrich marketing material with interactivity. Lately, micro apps are being used to boost productivity by providing quick tools to people to reuse best practices. Users have been interacting with microapps for a while with suites like Microsoft 365 and Google Workspace, where each one of their end-user services could be considered as a microapp. All these microapps share a unique identity manager to provide a unified user experience. == Benefits == Replacing monolith systems with microapps provide several advantages like: Reduce complexity for developers and users. Smaller, more cohesive, and maintainable codebases Scalable organizations with decoupled, autonomous teams Allows for hyper-specialization Independent deployment Multi-stack == Cloud-native microapps == Technologies like Kubernetes, or OpenShift, allow companies to replace their monolith and legacy systems with modular software taking advantage of microapps on reducing costs and improve reliability and security. == Microapps vs. microservices == There is a widespread misunderstanding between these two concepts, which is the key difference. Microservices is an architectural style that is systems-centric, meaning it decouples the presentation and data layer using web services APIs. On the other side, micro apps behave more as a super-architecture style (that embraces microservices among other types), and it is user-centric, meaning they decouple the whole monolith system onto modules that are designed to interact with final users. Both architectural styles rely on modularity to provide high performance, scalability, and resilience. == Considerations == Developing Micro apps requires a different approach than traditional software, and user experience is crucial. The following considerations are essential for switching to microapps. To run multiple microapps is required a single identity management system. Microservices are well suited to make microapps more powerful Apps with different levels of maturity might create a non-unified user experience. Duplication of dependencies can create security issues and inefficiencies. Suitable for well-organized teams
Phase correlation
Phase correlation is an approach to estimate the relative translative offset between two similar images (digital image correlation) or other data sets. It is commonly used in image registration and relies on a frequency-domain representation of the data, usually calculated by fast Fourier transforms. The term is applied particularly to a subset of cross-correlation techniques that isolate the phase information from the Fourier-space representation of the cross-correlogram. == Example == The following image demonstrates the usage of phase correlation to determine relative translative movement between two images corrupted by independent Gaussian noise. The image was translated by (20,23) pixels. Accordingly, one can clearly see a peak in the phase-correlation representation at approximately (20,23). == Method == Given two input images g a {\displaystyle \ g_{a}} and g b {\displaystyle \ g_{b}} : Apply a window function (e.g., a Hamming window) on both images to reduce edge effects (this may be optional depending on the image characteristics). Then, calculate the discrete 2D Fourier transform of both images. G a = F { g a } , G b = F { g b } {\displaystyle \ \mathbf {G} _{a}={\mathcal {F}}\{g_{a}\},\;\mathbf {G} _{b}={\mathcal {F}}\{g_{b}\}} Calculate the cross-power spectrum by taking the complex conjugate of the second result, multiplying the Fourier transforms together elementwise, and normalizing this product elementwise. R = G a ∘ G b ∗ | G a ∘ G b ∗ | {\displaystyle \ R={\frac {\mathbf {G} _{a}\circ \mathbf {G} _{b}^{}}{|\mathbf {G} _{a}\circ \mathbf {G} _{b}^{}|}}} Where ∘ {\displaystyle \circ } is the Hadamard product (entry-wise product) and the absolute values are taken entry-wise as well. Written out entry-wise for element index ( j , k ) {\displaystyle (j,k)} : R j k = G a , j k ⋅ G b , j k ∗ | G a , j k ⋅ G b , j k ∗ | {\displaystyle \ R_{jk}={\frac {G_{a,jk}\cdot G_{b,jk}^{}}{|G_{a,jk}\cdot G_{b,jk}^{}|}}} Obtain the normalized cross-correlation by applying the inverse Fourier transform. r = F − 1 { R } {\displaystyle \ r={\mathcal {F}}^{-1}\{R\}} Determine the location of the peak in r {\displaystyle \ r} . ( Δ x , Δ y ) = arg max ( x , y ) { r } {\displaystyle \ (\Delta x,\Delta y)=\arg \max _{(x,y)}\{r\}} === Subpixel registration === Commonly, interpolation methods are used to estimate the peak location in the cross-correlogram to non-integer values, despite the fact that the data are discrete, and this procedure is often termed 'subpixel registration'. A large variety of subpixel interpolation methods are given in the technical literature. Common peak interpolation methods such as parabolic interpolation have been used, and the OpenCV computer vision package uses a centroid-based method, though these generally have inferior accuracy compared to more sophisticated methods. Because the Fourier representation of the data has already been computed, it is especially convenient to use the Fourier shift theorem with real-valued (sub-integer) shifts for this purpose, which essentially interpolates using the sinusoidal basis functions of the Fourier transform. An especially popular FT-based estimator is given by Foroosh et al. In this method, the subpixel peak location is approximated by a simple formula involving peak pixel value and the values of its nearest neighbors, where r ( 0 , 0 ) {\displaystyle r_{(0,0)}} is the peak value and r ( 1 , 0 ) {\displaystyle r_{(1,0)}} is the nearest neighbor in the x direction (assuming, as in most approaches, that the integer shift has already been found and the comparand images differ only by a subpixel shift). Δ x = r ( 1 , 0 ) r ( 1 , 0 ) ± r ( 0 , 0 ) {\displaystyle \ \Delta x={\frac {r_{(1,0)}}{r_{(1,0)}\pm r_{(0,0)}}}} The Foroosh et al. method is quite fast compared to most methods, though it is not always the most accurate. Some methods shift the peak in Fourier space and apply non-linear optimization to maximize the correlogram peak, but these tend to be very slow since they must apply an inverse Fourier transform or its equivalent in the objective function. It is also possible to infer the peak location from phase characteristics in Fourier space without the inverse transformation, as noted by Stone. These methods usually use a linear least squares (LLS) fit of the phase angles to a planar model. The long latency of the phase angle computation in these methods is a disadvantage, but the speed can sometimes be comparable to the Foroosh et al. method depending on the image size. They often compare favorably in speed to the multiple iterations of extremely slow objective functions in iterative non-linear methods. Since all subpixel shift computation methods are fundamentally interpolative, the performance of a particular method depends on how well the underlying data conform to the assumptions in the interpolator. This fact also may limit the usefulness of high numerical accuracy in an algorithm, since the uncertainty due to interpolation method choice may be larger than any numerical or approximation error in the particular method. Subpixel methods are also particularly sensitive to noise in the images, and the utility of a particular algorithm is distinguished not only by its speed and accuracy but its resilience to the particular types of noise in the application. == Rationale == The method is based on the Fourier shift theorem. Let the two images g a {\displaystyle \ g_{a}} and g b {\displaystyle \ g_{b}} be circularly-shifted versions of each other: g b ( x , y ) = d e f g a ( ( x − Δ x ) mod M , ( y − Δ y ) mod N ) {\displaystyle \ g_{b}(x,y)\ {\stackrel {\mathrm {def} }{=}}\ g_{a}((x-\Delta x){\bmod {M}},(y-\Delta y){\bmod {N}})} (where the images are M × N {\displaystyle \ M\times N} in size). Then, the discrete Fourier transforms of the images will be shifted relatively in phase: G b ( u , v ) = G a ( u , v ) e − 2 π i ( u Δ x M + v Δ y N ) {\displaystyle \mathbf {G} _{b}(u,v)=\mathbf {G} _{a}(u,v)e^{-2\pi i({\frac {u\Delta x}{M}}+{\frac {v\Delta y}{N}})}} One can then calculate the normalized cross-power spectrum to factor out the phase difference: R ( u , v ) = G a G b ∗ | G a G b ∗ | = G a G a ∗ e 2 π i ( u Δ x M + v Δ y N ) | G a G a ∗ e 2 π i ( u Δ x M + v Δ y N ) | = G a G a ∗ e 2 π i ( u Δ x M + v Δ y N ) | G a G a ∗ | = e 2 π i ( u Δ x M + v Δ y N ) {\displaystyle {\begin{aligned}R(u,v)&={\frac {\mathbf {G} _{a}\mathbf {G} _{b}^{}}{|\mathbf {G} _{a}\mathbf {G} _{b}^{}|}}\\&={\frac {\mathbf {G} _{a}\mathbf {G} _{a}^{}e^{2\pi i({\frac {u\Delta x}{M}}+{\frac {v\Delta y}{N}})}}{|\mathbf {G} _{a}\mathbf {G} _{a}^{}e^{2\pi i({\frac {u\Delta x}{M}}+{\frac {v\Delta y}{N}})}|}}\\&={\frac {\mathbf {G} _{a}\mathbf {G} _{a}^{}e^{2\pi i({\frac {u\Delta x}{M}}+{\frac {v\Delta y}{N}})}}{|\mathbf {G} _{a}\mathbf {G} _{a}^{}|}}\\&=e^{2\pi i({\frac {u\Delta x}{M}}+{\frac {v\Delta y}{N}})}\end{aligned}}} since the magnitude of an imaginary exponential always is one, and the phase of G a G a ∗ {\displaystyle \ \mathbf {G} _{a}\mathbf {G} _{a}^{}} always is zero. The inverse Fourier transform of a complex exponential is a Dirac delta function, i.e. a single peak: r ( x , y ) = δ ( x + Δ x , y + Δ y ) {\displaystyle \ r(x,y)=\delta (x+\Delta x,y+\Delta y)} This result could have been obtained by calculating the cross correlation directly. The advantage of this method is that the discrete Fourier transform and its inverse can be performed using the fast Fourier transform, which is much faster than correlation for large images. === Benefits === Unlike many spatial-domain algorithms, the phase correlation method is resilient to noise, occlusions, and other defects typical of medical or satellite images. The method can be extended to determine rotation and scaling differences between two images by first converting the images to log-polar coordinates. Due to properties of the Fourier transform, the rotation and scaling parameters can be determined in a manner invariant to translation. === Limitations === In practice, it is more likely that g b {\displaystyle \ g_{b}} will be a simple linear shift of g a {\displaystyle \ g_{a}} , rather than a circular shift as required by the explanation above. In such cases, r {\displaystyle \ r} will not be a simple delta function, which will reduce the performance of the method. In such cases, a window function (such as a Gaussian or Tukey window) should be employed during the Fourier transform to reduce edge effects, or the images should be zero padded so that the edge effects can be ignored. If the images consist of a flat background, with all detail situated away from the edges, then a linear shift will be equivalent to a circular shift, and the above derivation will hold exactly. The peak can be sharpened by using edge or vector correlation. For periodic images (such as a chessboard or picket fence), phase correlation may yield ambiguous results with several peaks in the resulting output. == Applications == Phase correlation is the preferred m
Egocentric vision
Egocentric vision or first-person vision is a sub-field of computer vision that entails analyzing images and videos captured by a wearable camera, which is typically worn on the head or on the chest and naturally approximates the visual field of the camera wearer. Consequently, visual data capture the part of the scene on which the user focuses to carry out the task at hand and offer a valuable perspective to understand the user's activities and their context in a naturalistic setting. The wearable camera looking forwards is often supplemented with a camera looking inward at the user's eye and able to measure a user's eye gaze, which is useful to reveal attention and to better understand the user's activity and intentions. == History == The idea of using a wearable camera to gather visual data from a first-person perspective dates back to the 70s, when Steve Mann invented "Digital Eye Glass", a device that, when worn, causes the human eye itself to effectively become both an electronic camera and a television display. Subsequently, wearable cameras were used for health-related applications in the context of Humanistic Intelligence and Wearable AI. Egocentric vision is best done from the point-of-eye, but may also be done by way of a neck-worn camera when eyeglasses would be in-the-way. This neck-worn variant was popularized by way of the Microsoft SenseCam in 2006 for experimental health research works. The interest of the computer vision community into the egocentric paradigm has been arising slowly entering the 2010s and it is rapidly growing in recent years, boosted by both the impressive advances in the field of wearable technology and by the increasing number of potential applications. The prototypical first-person vision system described by Kanade and Hebert, in 2012 is composed by three basic components: a localization component able to estimate the surrounding, a recognition component able to identify object and people, and an activity recognition component, able to provide information about the current activity of the user. Together, these three components provide a complete situational awareness of the user, which in turn can be used to provide assistance to the user or to the caregiver. Following this idea, the first computational techniques for egocentric analysis focused on hand-related activity recognition and social interaction analysis. Also, given the unconstrained nature of the video and the huge amount of data generated, temporal segmentation and summarization were among the first problems addressed. After almost ten years of egocentric vision (2007–2017), the field is still undergoing diversification. Emerging research topics include: Social saliency estimation Multi-agent egocentric vision systems Privacy preserving techniques and applications Attention-based activity analysis Social interaction analysis Hand pose analysis Ego graphical User Interfaces (EUI) Understanding social dynamics and attention Revisiting robotic vision and machine vision as egocentric sensing Activity forecasting Gaze prediction == Technical challenges == Today's wearable cameras are small and lightweight digital recording devices that can acquire images and videos automatically, without the user intervention, with different resolutions and frame rates, and from a first-person point of view. Therefore, wearable cameras are naturally primed to gather visual information from our everyday interactions since they offer an intimate perspective of the visual field of the camera wearer. Depending on the frame rate, it is common to distinguish between photo-cameras (also called lifelogging cameras) and video-cameras. The former (e.g., Narrative Clip and Microsoft SenseCam), are commonly worn on the chest, and are characterized by a very low frame rate (up to 2fpm) that allows to capture images over a long period of time without the need of recharging the battery. Consequently, they offer considerable potential for inferring knowledge about e.g. behaviour patterns, habits or lifestyle of the user. However, due to the low frame-rate and the free motion of the camera, temporally adjacent images typically present abrupt appearance changes so that motion features cannot be reliably estimated. The latter (e.g., Google Glass, GoPro), are commonly mounted on the head, and capture conventional video (around 35fps) that allows to capture fine temporal details of interactions. Consequently, they offer potential for in-depth analysis of daily or special activities. However, since the camera is moving with the wearer head, it becomes more difficult to estimate the global motion of the wearer and in the case of abrupt movements, the images can result blurred. In both cases, since the camera is worn in a naturalistic setting, visual data present a huge variability in terms of illumination conditions and object appearance. Moreover, the camera wearer is not visible in the image and what he/she is doing has to be inferred from the information in the visual field of the camera, implying that important information about the wearer, such for instance as pose or facial expression estimation, is not available. == Applications == A collection of studies published in a special theme issue of the American Journal of Preventive Medicine has demonstrated the potential of lifelogs captured through wearable cameras from a number of viewpoints. In particular, it has been shown that used as a tool for understanding and tracking lifestyle behaviour, lifelogs would enable the prevention of noncommunicable diseases associated to unhealthy trends and risky profiles (such as obesity and depression). In addition, used as a tool of re-memory cognitive training, lifelogs would enable the prevention of cognitive and functional decline in elderly people. More recently, egocentric cameras have been used to study human and animal cognition, human-human social interaction, human-robot interaction, human expertise in complex tasks. Other applications include navigation/assistive technologies for the blind, monitoring and assistance of industrial workflows, and augmented reality interfaces.
Chatbot
A chatbot (originally chatterbot) is a software application or web interface designed to converse through text or speech. Modern chatbots are typically online and use generative artificial intelligence systems that are capable of maintaining a conversation with a user in natural language and simulating the way a human would behave as a conversational partner. Such chatbots often use deep learning and natural language processing. Simpler chatbots have existed for decades. Chatbots have gained popularity during the AI boom of the 2020s, with the releases of generative AI chatbots such as ChatGPT, Gemini, Claude, and Grok. These chatbots typically use fine-tuned large language models to generate text. A major area where chatbots have long been used is customer service and support, with various sorts of virtual assistants. == History == === Turing test === In 1950, Alan Turing published an article entitled "Computing Machinery and Intelligence" in which he proposed what is now called the Turing test as a criterion of intelligence. This criterion depends on the ability of a computer program to impersonate a human in a real-time written conversation with a human judge, to the extent that the judge is incapable of reliably distinguishing, on the basis of the conversational content alone, between the program and a real human. === Early chatbots === Joseph Weizenbaum's program ELIZA was first published in 1966. Weizenbaum did not claim that ELIZA was genuinely intelligent, and the introduction to his paper presented it more as a debunking exercise:In artificial intelligence, machines are made to behave in wondrous ways, often sufficient to dazzle even the most experienced observer. But once a particular program is unmasked, once its inner workings are explained, its magic crumbles away; it stands revealed as a mere collection of procedures. The observer says to himself "I could have written that". With that thought, he moves the program in question from the shelf marked "intelligent", to that reserved for curios. The object of this paper is to cause just such a re-evaluation of the program about to be "explained". Few programs ever needed it more. ELIZA's key method of operation involves the recognition of clue words or phrases in the input, and the output of the corresponding pre-prepared or pre-programmed responses that can move the conversation forward in an apparently meaningful way (e.g. by responding to any input that contains the word 'MOTHER' with 'TELL ME MORE ABOUT YOUR FAMILY'). Thus an illusion of understanding is generated, even though the processing involved has been merely superficial. ELIZA showed that such an illusion is surprisingly easy to generate because human judges are ready to give the benefit of the doubt when conversational responses are capable of being interpreted as "intelligent". Following ELIZA, psychiatrist Kenneth Colby developed PARRY in 1972. From 1978 to some time after 1983, the CYRUS project led by Janet Kolodner constructed a chatbot simulating Cyrus Vance (57th United States Secretary of State). It used case-based reasoning, and updated its database daily by parsing wire news from United Press International. The program was unable to process the news items subsequent to the surprise resignation of Cyrus Vance in April 1980, and the team constructed another chatbot simulating his successor, Edmund Muskie. In 1984, an interactive version of the program Racter was released which acted as a chatbot. A.L.I.C.E. was released in 1995. This uses a markup language called AIML, which is specific to its function as a conversational agent, and has since been adopted by various other developers of, so-called, Alicebots. A.L.I.C.E. is a weak AI without any reasoning capabilities. It is based on a similar pattern matching technique as ELIZA in 1966. This is not strong AI, which would require sapience and logical reasoning abilities. Jabberwacky, released in 1997, learns new responses and context based on real-time user interactions, rather than being driven from a static database. Chatbot competitions focus on the Turing test or more specific goals. Two such annual contests are the Loebner Prize and The Chatterbox Challenge (the latter has been offline since 2015, however, materials can still be found from web archives). Pre-dating the current generation of large language models, Gavagai, a Swedish language technology startup, created a Twitter-based bot in 2015 and DBpedia created a chatbot during the 2017 Google Summer of Code that communicated through Facebook Messenger. === Modern chatbots based on large language models === Modern chatbots like ChatGPT are often based on foundational large language models called generative pre-trained transformers (GPT). They are based on a deep learning architecture called the transformer, which contains artificial neural networks. They generate text after being trained on a large text corpus, and have emergent abilities that they are not specifically trained for. Chatbots integrated into apps and websites can call image-generation models or search the web. Some platforms also enable users to interact with conversational interfaces directly through web-based chat environments, allowing real-time assistance, content generation, and task automation without requiring software installation. == Application == === Messaging apps === Many companies' chatbots run on messaging apps or simply via SMS. They are used for B2C customer service, sales and marketing. In 2016, Facebook Messenger allowed developers to place chatbots on their platform. There were 30,000 bots created for Messenger in the first six months, rising to 100,000 by September 2017. Since September 2017, this has also been as part of a pilot program on WhatsApp. Airlines KLM and Aeroméxico both announced their participation in the testing; both airlines had previously launched customer services on the Facebook Messenger platform. The bots usually appear as one of the user's contacts, but can sometimes act as participants in a group chat. Many banks, insurers, media companies, e-commerce companies, airlines, hotel chains, retailers, health care providers, government entities, and restaurant chains have used chatbots to answer simple questions, increase customer engagement, for promotion, and to offer additional ways to order from them. Chatbots are also used in market research to collect short survey responses. A 2017 study showed 4% of companies used chatbots. In a 2016 study, 80% of businesses said they intended to have one by 2020. ==== As part of company apps and websites ==== Previous generations of chatbots were present on company websites, e.g. Ask Jenn from Alaska Airlines which debuted in 2008 or Expedia's virtual customer service agent which launched in 2011. The newer generation of chatbots includes IBM Watson-powered "Rocky", introduced in February 2017 by the New York City-based e-commerce company Rare Carat to provide information to prospective diamond buyers. ==== Chatbot sequences ==== Used by marketers to script sequences of messages, very similar to an autoresponder sequence. Such sequences can be triggered by user opt-in or the use of keywords within user interactions. After a trigger occurs a sequence of messages is delivered until the next anticipated user response. Each user response is used in the decision tree to help the chatbot navigate the response sequences to deliver the correct response message. === Company internal platforms === Companies have used chatbots for customer support, human resources, or in Internet-of-Things (IoT) projects. Overstock.com, for one, has reportedly launched a chatbot named Mila to attempt to automate certain processes when customer service employees request sick leave. Other large companies such as Lloyds Banking Group, Royal Bank of Scotland, Renault and Citroën are now using chatbots instead of call centres with humans to provide a first point of contact. In large companies, like in hospitals and aviation organizations, chatbots are also used to share information within organizations, and to assist and replace service desks. === Customer service === Chatbots have been proposed as a replacement for customer service departments. In 2026, The Financial Times reported on agentic chatbots that could do shopping for customers once given instructions. In 2016, Russia-based Tochka Bank launched a chatbot on Facebook for a range of financial services, including a possibility of making payments. In July 2016, Barclays Africa also launched a Facebook chatbot. === Healthcare === Chatbots are also appearing in the healthcare industry. A study suggested that physicians in the United States believed that chatbots would be most beneficial for scheduling doctor appointments, locating health clinics, or providing medication information. A 2025 review found that participants often rated chatbot responses as more empathic than those from clinicians. In 2020, WhatsApp worked with th