Consumer relationship systems (CRS) are specialized customer relationship management (CRM) software applications that are used to handle a company's dealings with its customers. Current consumer relationship systems integrate the software with telephone and call recording systems as well as with corporate systems for input and reporting. Customers can provide input from the company's website directly into the CRS. These systems are popular because they can deliver the 'voice of the consumer' that contributes to product quality improvement and that ultimately increases corporate profits. Consumer relationship systems that provide automated support as well as advanced systems may have artificial intelligence (AI) interfaces that can extract and analyse data collected, or handle basic questions and complaints. == History == The first CRS was developed in the 1980s. In 1981 Michael Wilke and Robert Thornton founded Wilke/Thornton, Inc in Columbus, Ohio, to develop new CRS software.
Spike (application)
Spike is a cross-platform email client and AI-powered communication app, available on Windows, MacOS, iOS, Android and the web. It has a chat-like, conversational view for emails with AI-powered inbox management and integrated collaboration features. Depending on the selected plan, it can be used solely as an email application or as a full suite of business communication tools. == History == Founded in 2013 by Erez Pilosof and Dvir Ben-Aroya, Spike is a software application that puts existing e-mails into a multimedia messaging, chat-like interface enhanced with video and voice calls. The application was initially named Hop. In 2019, the developers completed a $5 million funding round including investment from Wix.com and NFX Capital. In 2020, Spike raised $8m in a Series A funding round led by Insight Partners with the participation from previous rounds' investors. In 2021 Spike announced a collaboration with Meta to launch on the Oculus Store and would become one of the first productivity apps to launch in Meta's new virtual world, known as the Metaverse. In June 2023, the company introduced its corporate offering — Teamspace, a corporate communication platform for teams with features such as company-wide channels for broad conversations, private groups for specific topics or projects, direct one-on-one conversations, video meetings, file collaboration, AI-powered email messaging, and custom email domain. It supports file management, search capabilities, and project management. Built on open-protocol technology, Spike Teamspace enables users to send and receive messages from all email providers. Regardless of whether the other party is using Spike. == Company operations == Spike is developed and operated by SpikeNow LTD. Dvir Ben Aroya serves as Spike’s CEO and Erez Pilosof is the CTO. The company is headquartered in Tel Aviv, Israel. == Mode of use == The app enables users to organize email into three types of "conversations,"a traditional inbox/sent format, by subject, or by people. Spike users can also make audio and video calls to each other, and other features include a calendar, contact list, and Groups. Spike is available for Microsoft Windows, MacOS, iOS and Android, and as a web version, and works with Gmail, Outlook, Exchange, iCloud, Yahoo! Mail and IMAP email providers. == Features == Since 2023, the platform features an AI-driven assistant, Magic AI, for customized email creation, document summarization, research, content generation, advanced note-taking, project management, and real-time translation. Since 2023, Spike offers custom email domain management. It supports team collaboration through Channels, uniting members globally with access to historical messages, and combines email with real-time messaging via Conversational Email. The Shared Inbox allows team collaboration on emails, while Groups support private conversations and invitations. It also features integrated video meetings, real-time collaboration on documents and notes, and email hosting with custom domains. Super Search enables retrieval of various content, and the Priority Inbox organizes emails by priority. Collaborative Tasks offer real-time updates and tracking. The platform allows voice message sending from mobile devices and integrates multiple calendar platforms into a unified schedule. File Management optimizes attachment handling, and the Unified Inbox consolidates emails from multiple accounts. Spike ensures data security with AES-256 encryption and private keys. The platform features AI-powered inbox management and communication tools. In May 2025, Spike launched its AI Feed feature, which automatically summarizes unread messages in a unified stream and enables bulk email actions. Additional AI capabilities include email composition assistance, document summarization, content generation, note-taking enhancement, and real-time translation.
Cozi
Cozi is a family organization website and mobile app designed to streamline household management. It offers shared calendars, to-do lists, shopping lists, and messaging tools, allowing multiple users to coordinate under one account. Founded in 2005 by former Microsoft employees, Cozi has evolved through acquisitions and now operates under OurFamilyWizard. The app is available in both free and premium versions on iOS, Android, and desktop platforms. == History == Cozi was founded in 2005 by Robbie Cape and Jan Miksovsky, two former Microsoft employees who sought to simplify family logistics with technology. The company's first product, Cozi Central, was released on September 25, 2006, and included a family calendar, shopping lists, family messaging and a photo collage screensaver. The company is based in Seattle, Washington. Cozi has both a freemium version, and a paid version called Cozi Gold. Cozi Gold's additional features include Cozi Contacts, a birthday tracker, more reminders, mobile month view, and change notifications. The software can be used on desktop or mobile applications for iOS and Android. On June 5, 2011, Cozi set a Guinness World Record for the longest line of ducks in a row. The line stretched for one mile and was made up of 17,782 rubber ducks. Cozi was acquired by Time Inc. in 2014. After the Meredith Corporation acquired Time in 2018, Cozi was moved into the Parents Network division. On May 4, 2022, Cozi was acquired by OurFamilyWizard of Minneapolis, Minnesota, reporting more than 20 million registered users.
Software durability
In software engineering, software durability means the solution ability of serviceability of software and to meet user's needs for a relatively long time. Software durability is important for user's satisfaction. For a software security to be durable, it must allow an organization to adjust the software to business needs that are constantly evolving, often in impulsive ways. Durability of software depends on four characteristics mainly; i.e. software trustworthiness, Human Trust for Serviceability, software dependability and software usability.
OpenFog Consortium
The OpenFog Consortium (sometimes stylized as Open Fog Consortium) was a consortium of high tech industry companies and academic institutions across the world aimed at the standardization and promotion of fog computing in various capacities and fields. The consortium was founded by Cisco Systems, Intel, Microsoft, Princeton University, Dell, and ARM Holdings in 2015 and now has 57 members across the North America, Asia, and Europe, including Forbes 500 companies and noteworthy academic institutions. The OpenFog consortium merged with the Industrial Internet Consortium, now the Industry IoT Consortium, on January 31, 2019. == History == OpenFog was created on November 19, 2015, by ARM Holdings, Cisco Systems, Dell, Intel, Microsoft, and Princeton University. The idea for a consortium centered on the advancement and dissemination of fog computing was thought up by Helder Antunes, a Cisco executive with a history in IoT, Mung Chiang, then a Princeton University professor and now President of Purdue University, and Dr. Tao Zhang, a Cisco Distinguished Engineer and CIO for the IEEE Communications Society then and now a manager at the National Institute of Standards and Technologies (NIST). The project was executed from concept to launch by Armando Pereira at PVentures Consulting, a Silicon Valley–based high-tech consulting firm. OpenFog released its reference architecture for fog computing on February 13, 2017. The Fog World Congress 2017, with Dr. Tao Zhang as its General Chair, was hosted in October 2017 by OpenFog, in conjunction with the IEEE Communications Society, as the first congress devoted to fog computing. == Administration == The OpenFog Consortium was governed by its board of directors, which is chaired by Cisco Senior Director Helder Antunes. The board of directors is made up of 11 seats, each representing one of the following companies and institutions: ARM, AT&T, Cisco, Dell, Intel, Microsoft, Princeton University, IEEE, GE, ZTE and Shanghai Tech University. The consortium's general membership comprised 13 academic members: Aalto University, Arizona State University, California Institute of Technology, Georgia State University, National Chiao Tung University, National Taiwan University, Shanghai Research Centre for Wireless Communication, Chinese University of Hong Kong, University of Colorado Boulder, University of Southern California, University of Pisa, Vanderbilt University, Wayne State University, and 20 additional members: Hitachi, Internet Initiative Japan, Itochu, Kii, Nebbiolo, PrismTech, NEC, NGD Systems, NTT Communications, OSIsoft, Real-time Innovations, relayr, Sakura Internet, Stichting imec Nederland, Toshiba, TTT Tech, Fujitsu, FogHorn Systems, TTTech and MARSEC. == Published work == The OpenFog Consortium published the white paper, "OpenFog Reference Architecture". This document outlines the eight pillars of an OpenFog architecture:Security; Scalability; Open; Autonomy; Programmability; RAS (reliability, availability and serviceability); Agility; and Hierarchy. It also incorporates a glossary for fog computing terms. In July 2018, the IEEE Standards Association announced it had adopted the OpenFog Reference Architecture as the first standard for fog computing.
Mobile cloud computing
Mobile Cloud Computing (MCC) is the combination of cloud computing and mobile computing to bring rich computational resources to mobile users, network operators, as well as cloud computing providers. The ultimate goal of MCC is to enable execution of rich mobile applications on a plethora of mobile devices, with a rich user experience. MCC provides business opportunities for mobile network operators as well as cloud providers. More comprehensively, MCC can be defined as "a rich mobile computing technology that leverages unified elastic resources of varied clouds and network technologies toward unrestricted functionality, storage, and mobility to serve a multitude of mobile devices anywhere, anytime through the channel of Ethernet or Internet regardless of heterogeneous environments and platforms based on the pay-as-you-use principle." == Architecture == MCC uses computational augmentation approaches (computations are executed remotely instead of on the device) by which resource-constraint mobile devices can utilize computational resources of varied cloud-based resources. In MCC, there are four types of cloud-based resources, namely distant immobile clouds, proximate immobile computing entities, proximate mobile computing entities, and hybrid (combination of the other three model). Giant clouds such as Amazon EC2 are in the distant immobile groups whereas cloudlet or surrogates are member of proximate immobile computing entities. Smartphones, tablets, handheld devices, and wearable computing devices are part of the third group of cloud-based resources which is proximate mobile computing entities. Vodafone, Orange and Verizon have started to offer cloud computing services for companies. == Challenges == In the MCC landscape, an amalgam of mobile computing, cloud computing, and communication networks (to augment smartphones) creates several complex challenges such as Mobile Computation Offloading, Seamless Connectivity, Long WAN Latency, Mobility Management, Context-Processing, Energy Constraint, Vendor/data Lock-in, Security and Privacy, Elasticity that hinder MCC success and adoption. === Open research issues === Although significant research and development in MCC is available in the literature, efforts in the following domains is still lacking: Architectural issues: A reference architecture for heterogeneous MCC environment is a crucial requirement for unleashing the power of mobile computing towards unrestricted ubiquitous computing. Energy-efficient transmission: MCC requires frequent transmissions between cloud platform and mobile devices, due to the stochastic nature of wireless networks, the transmission protocol should be carefully designed. Context-awareness issues: Context-aware and socially-aware computing are inseparable traits of contemporary handheld computers. To achieve the vision of mobile computing among heterogeneous converged networks and computing devices, designing resource-efficient environment-aware applications is an essential need. Live VM migration issues: Executing resource-intensive mobile application via Virtual Machine (VM) migration-based application offloading involves encapsulation of application in VM instance and migrating it to the cloud, which is a challenging task due to additional overhead of deploying and managing VM on mobile devices. Mobile communication congestion issues: Mobile data traffic is tremendously hiking by ever increasing mobile user demands for exploiting cloud resources which impact on mobile network operators and demand future efforts to enable smooth communication between mobile and cloud endpoints. Trust, security, and privacy issues: Trust is an essential factor for the success of the burgeoning MCC paradigm. It is because the data along with code/component/application/complete VM is offloaded to the cloud for execution. Moreover, just like software and mobile application piracy, the MCC application development models are also affected by the piracy issue. Pirax is known to be the first specialized framework for controlling application piracy in MCC requirements == MCC research groups and activities == Several academic and industrial research groups in MCC have been emerging since last few years. Some of the MCC research groups in academia with large number of researchers and publications include: MDC, Mobile and Distributed Computing research group is at Faculty of Computer and Information Science, King Saud University. MDC research group focuses on architectures, platforms, and protocols for mobile and distributed computing. The group has developed algorithms, tools, and technologies which offer energy efficient, fault tolerant, scalable, secure, and high performance computing on mobile devices. MobCC lab, Faculty of Computer Science and Information Technology, University Malaya. The lab was established in 2010 under the High Impact Research Grant, Ministry of Higher Education, Malaysia. It has 17 researchers and has track of 22 published articles in international conference and peer-reviewed CS journals. ICCLAB, Zürich University of Applied Sciences has a segment working on MCC. The InIT Cloud Computing Lab is a research lab within the Institute of Applied Information Technology (InIT) of Zürich University of Applied Sciences (ZHAW). It covers topic areas across the entire cloud computing technology stack. Mobile & Cloud Lab, Institute of Computer Science, University of Tartu. Mobile & Cloud Lab conducts research and teaching in the mobile computing and cloud computing domains. The research topics of the group include cloud computing, mobile application development, mobile cloud, mobile web services and migrating scientific computing and enterprise applications to the cloud. SmartLab, Data Management Systems Laboratory, Department of Computer Science, University of Cyprus. SmartLab is a first-of-a-kind open cloud of smartphones that enables a new line of systems-oriented mobile computing research. Mobile Cloud Networking: Mobile Cloud Networking (MCN) was an EU FP7 Large-scale Integrating Project (IP, 15m Euro) funded by the European Commission. The MCN project was launched in November 2012 for the period of 36 month. The project was coordinated by SAP Research and the ICCLab at the Zurich University of Applied Science. In total 19 partners from industry and academia established the first vision of Mobile Cloud Computing. The project was primarily motivated by an ongoing transformation that drives the convergence between the Mobile Communications and Cloud Computing industry enabled by the Internet and is considered the first pioneer in the area of Network Function Virtualization.
Apache Kudu
Apache Kudu is a free and open source column-oriented data store of the Apache Hadoop ecosystem. It is compatible with most of the data processing frameworks in the Hadoop environment. It provides completeness to Hadoop's storage layer to enable fast analytics on fast data. The open source project to build Apache Kudu began as internal project at Cloudera. The first version Apache Kudu 1.0 was released 19 September 2016. == Comparison with other storage engines == Kudu was designed and optimized for OLAP workloads. Like HBase, it is a real-time store that supports key-indexed record lookup and mutation. Kudu differs from HBase since Kudu's datamodel is a more traditional relational model, while HBase is schemaless. Kudu's "on-disk representation is truly columnar and follows an entirely different storage design than HBase/Bigtable".