Is an AI Customer-support Bot Worth It in 2026?

In search of the best AI customer-support bot? An AI customer-support bot is software that uses machine learning to help you get more done — it turns a rough idea into a polished result in seconds. When choosing one, weigh output quality, pricing, export formats, and how well it fits the tools you already use. Whether you are a beginner or a pro, the right AI customer-support bot slots into your workflow and pays for itself fast. We tested the leading options and ranked them by quality, value, and ease of use.

Hardware for artificial intelligence

Specialized computer hardware is often used to execute artificial intelligence (AI) programs faster, and with less energy, such as Lisp machines, neuromorphic engineering, event cameras, and physical neural networks. Since 2017, several consumer grade CPUs and SoCs have on-die NPUs. As of 2023, the market for AI hardware is dominated by GPUs. As of the 2020s, AI computation is dominated by graphics processing units (GPUs) and newer domain-specific accelerators such as Google's Tensor Processing Units (TPUs), AMD's Instinct MI300 series, and various on-device neural-processing units (NPUs) found in consumer hardware. == Scope == For the purposes of this article, AI hardware refers to computing components and systems specifically designed or optimized to accelerate artificial-intelligence workloads such as machine-learning training or inference. This includes general-purpose accelerators used for AI (for example, GPUs) and domain-specific accelerators (for example, TPUs, NPUs, and other AI ASICs). Event-based cameras are sometimes discussed in the context of neuromorphic computing, but they are input sensors rather than AI compute devices. Conversely, components such as memristors are basic circuit elements rather than specialized AI hardware when considered alone. == Lisp machines == Lisp machines were developed in the late 1970s and early 1980s to make artificial intelligence programs written in the programming language Lisp run faster. == Dataflow architecture == Dataflow architecture processors used for AI serve various purposes with varied implementations like the polymorphic dataflow Convolution Engine by Kinara (formerly Deep Vision), structure-driven dataflow by Hailo, and dataflow scheduling by Cerebras. == Component hardware == === AI accelerators === Since the 2010s, advances in computer hardware have led to more efficient methods for training deep neural networks that contain many layers of non-linear hidden units and a very large output layer. By 2019, graphics processing units (GPUs), often with AI-specific enhancements, had displaced central processing units (CPUs) as the dominant means to train large-scale commercial cloud AI. OpenAI estimated the hardware compute used in the largest deep learning projects from Alex Net (2012) to Alpha Zero (2017), and found a 300,000-fold increase in the amount of compute needed, with a doubling-time trend of 3.4 months. === General-purpose GPUs for AI === Since the 2010s, graphics processing units (GPUs) have been widely used to train and deploy deep learning models because of their highly parallel architecture and high memory bandwidth. Modern data-center GPUs include dedicated tensor or matrix-math units that accelerate neural-network operations. In 2022, NVIDIA introduced the Hopper-generation H100 GPU, adding FP8 precision support and faster interconnects for large-scale model training. AMD and other vendors have also developed GPUs and accelerators aimed at AI and high-performance computing workloads. === Domain-specific accelerators (ASICs / NPUs) === Beyond general-purpose GPUs, several companies have developed application-specific integrated circuits (ASICs) and neural processing units (NPUs) tailored for AI workloads. Google introduced the Tensor Processing Unit (TPU) in 2016 for deep-learning inference, with later generations supporting large-scale training through dense systolic-array designs and optical interconnects. Other vendors have released similar devices—such as Apple's Neural Engine and various on-device NPUs—that emphasize energy-efficient inference in mobile or edge computing environments. === Memory and interconnects === AI accelerators rely on fast memory and inter-chip links to manage the large data volumes of training and inference. High-bandwidth memory (HBM) stacks, standardized as HBM3 in 2022, provide terabytes-per-second throughput on modern GPUs and ASICs. These accelerators are often connected through dedicated fabrics such as NVIDIA's NVLink and NVSwitch or optical interconnects used in TPU systems to scale performance across thousands of chips.

Ordinal regression

In statistics, ordinal regression, also called ordinal classification, is a type of regression analysis used for predicting an ordinal variable, i.e. a variable whose value exists on an arbitrary scale where only the relative ordering between different values is significant. It can be considered an intermediate problem between regression and classification. Examples of ordinal regression are ordered logit and ordered probit. Ordinal regression turns up often in the social sciences, for example in the modeling of human levels of preference (on a scale from, say, 1–5 for "very poor" through "excellent"), as well as in information retrieval. In machine learning, ordinal regression may also be called ranking learning. == Linear models for ordinal regression == Ordinal regression can be performed using a generalized linear model (GLM) that fits both a coefficient vector and a set of thresholds to a dataset. Suppose one has a set of observations, represented by length-p vectors x1 through xn, with associated responses y1 through yn, where each yi is an ordinal variable on a scale 1, ..., K. For simplicity, and without loss of generality, we assume y is a non-decreasing vector, that is, yi ≤ {\displaystyle \leq } yi+1. To this data, one fits a length-p coefficient vector w and a set of thresholds θ1, ..., θK−1 with the property that θ1 < θ2 < ... < θK−1. This set of thresholds divides the real number line into K disjoint segments, corresponding to the K response levels. The model can now be formulated as Pr ( y ≤ i ∣ x ) = σ ( θ i − w ⋅ x ) {\displaystyle \Pr(y\leq i\mid \mathbf {x} )=\sigma (\theta _{i}-\mathbf {w} \cdot \mathbf {x} )} or, the cumulative probability of the response y being at most i is given by a function σ (the inverse link function) applied to a linear function of x. Several choices exist for σ; the logistic function σ ( θ i − w ⋅ x ) = 1 1 + e − ( θ i − w ⋅ x ) {\displaystyle \sigma (\theta _{i}-\mathbf {w} \cdot \mathbf {x} )={\frac {1}{1+e^{-(\theta _{i}-\mathbf {w} \cdot \mathbf {x} )}}}} gives the ordered logit model, while using the CDF of the standard normal distribution gives the ordered probit model. A third option is to use an exponential function σ ( θ i − w ⋅ x ) = 1 − exp ⁡ ( − exp ⁡ ( θ i − w ⋅ x ) ) {\displaystyle \sigma (\theta _{i}-\mathbf {w} \cdot \mathbf {x} )=1-\exp(-\exp(\theta _{i}-\mathbf {w} \cdot \mathbf {x} ))} which gives the proportional hazards model. === Latent variable model === The probit version of the above model can be justified by assuming the existence of a real-valued latent variable (unobserved quantity) y, determined by y ∗ = w ⋅ x + ε {\displaystyle y^{}=\mathbf {w} \cdot \mathbf {x} +\varepsilon } where ε is normally distributed with zero mean and unit variance, conditioned on x. The response variable y results from an "incomplete measurement" of y, where one only determines the interval into which y falls: y = { 1 if y ∗ ≤ θ 1 , 2 if θ 1 < y ∗ ≤ θ 2 , 3 if θ 2 < y ∗ ≤ θ 3 ⋮ K if θ K − 1 < y ∗ . {\displaystyle y={\begin{cases}1&{\text{if}}~~y^{}\leq \theta _{1},\\2&{\text{if}}~~\theta _{1}

Multiple correspondence analysis

In statistics, multiple correspondence analysis (MCA) is a data analysis technique for nominal categorical data, used to detect and represent underlying structures in a data set. It does this by representing data as points in a low-dimensional Euclidean space. The procedure thus appears to be the counterpart of principal component analysis for categorical data. MCA can be viewed as an extension of simple correspondence analysis (CA) in that it is applicable to a large set of categorical variables. == As an extension of correspondence analysis == MCA is performed by applying the CA algorithm to either an indicator matrix (also called complete disjunctive table – CDT) or a Burt table formed from these variables. An indicator matrix is an individuals × variables matrix, where the rows represent individuals and the columns are dummy variables representing categories of the variables. Analyzing the indicator matrix allows the direct representation of individuals as points in geometric space. The Burt table is the symmetric matrix of all two-way cross-tabulations between the categorical variables, and has an analogy to the covariance matrix of continuous variables. Analyzing the Burt table is a more natural generalization of simple correspondence analysis, and individuals or the means of groups of individuals can be added as supplementary points to the graphical display. In the indicator matrix approach, associations between variables are uncovered by calculating the chi-square distance between different categories of the variables and between the individuals (or respondents). These associations are then represented graphically as "maps", which eases the interpretation of the structures in the data. Oppositions between rows and columns are then maximized, in order to uncover the underlying dimensions best able to describe the central oppositions in the data. As in factor analysis or principal component analysis, the first axis is the most important dimension, the second axis the second most important, and so on, in terms of the amount of variance accounted for. The number of axes to be retained for analysis is determined by calculating modified eigenvalues. == Details == Since MCA is adapted to draw statistical conclusions from categorical variables (such as multiple choice questions), the first thing one needs to do is to transform quantitative data (such as age, size, weight, day time, etc) into categories (using for instance statistical quantiles). When the dataset is completely represented as categorical variables, one is able to build the corresponding so-called complete disjunctive table. We denote this table X {\displaystyle X} . If I {\displaystyle I} persons answered a survey with J {\displaystyle J} multiple choices questions with 4 answers each, X {\displaystyle X} will have I {\displaystyle I} rows and 4 J {\displaystyle 4J} columns. More theoretically, assume X {\displaystyle X} is the completely disjunctive table of I {\displaystyle I} observations of K {\displaystyle K} categorical variables. Assume also that the k {\displaystyle k} -th variable have J k {\displaystyle J_{k}} different levels (categories) and set J = ∑ k = 1 K J k {\displaystyle J=\sum _{k=1}^{K}J_{k}} . The table X {\displaystyle X} is then a I × J {\displaystyle I\times J} matrix with all coefficient being 0 {\displaystyle 0} or 1 {\displaystyle 1} . Set the sum of all entries of X {\displaystyle X} to be N {\displaystyle N} and introduce Z = X / N {\displaystyle Z=X/N} . In an MCA, there are also two special vectors: first r {\displaystyle r} , that contains the sums along the rows of Z {\displaystyle Z} , and c {\displaystyle c} , that contains the sums along the columns of Z {\displaystyle Z} . Note D r = diag ( r ) {\displaystyle D_{r}={\text{diag}}(r)} and D c = diag ( c ) {\displaystyle D_{c}={\text{diag}}(c)} , the diagonal matrices containing r {\displaystyle r} and c {\displaystyle c} respectively as diagonal. With these notations, computing an MCA consists essentially in the singular value decomposition of the matrix: M = D r − 1 / 2 ( Z − r c T ) D c − 1 / 2 {\displaystyle M=D_{r}^{-1/2}(Z-rc^{T})D_{c}^{-1/2}} The decomposition of M {\displaystyle M} gives you P {\displaystyle P} , Δ {\displaystyle \Delta } and Q {\displaystyle Q} such that M = P Δ Q T {\displaystyle M=P\Delta Q^{T}} with P, Q two unitary matrices and Δ {\displaystyle \Delta } is the generalized diagonal matrix of the singular values (with the same shape as Z {\displaystyle Z} ). The positive coefficients of Δ 2 {\displaystyle \Delta ^{2}} are the eigenvalues of Z {\displaystyle Z} . The interest of MCA comes from the way observations (rows) and variables (columns) in Z {\displaystyle Z} can be decomposed. This decomposition is called a factor decomposition. The coordinates of the observations in the factor space are given by F = D r − 1 / 2 P Δ {\displaystyle F=D_{r}^{-1/2}P\Delta } The i {\displaystyle i} -th rows of F {\displaystyle F} represent the i {\displaystyle i} -th observation in the factor space. And similarly, the coordinates of the variables (in the same factor space as observations!) are given by G = D c − 1 / 2 Q Δ {\displaystyle G=D_{c}^{-1/2}Q\Delta } == Recent works and extensions == In recent years, several students of Jean-Paul Benzécri have refined MCA and incorporated it into a more general framework of data analysis known as geometric data analysis. This involves the development of direct connections between simple correspondence analysis, principal component analysis and MCA with a form of cluster analysis known as Euclidean classification. Two extensions have great practical use. It is possible to include, as active elements in the MCA, several quantitative variables. This extension is called factor analysis of mixed data (see below). Very often, in questionnaires, the questions are structured in several issues. In the statistical analysis it is necessary to take into account this structure. This is the aim of multiple factor analysis which balances the different issues (i.e. the different groups of variables) within a global analysis and provides, beyond the classical results of factorial analysis (mainly graphics of individuals and of categories), several results (indicators and graphics) specific of the group structure. == Application fields == In the social sciences, MCA is arguably best known for its application by Pierre Bourdieu, notably in his books La Distinction, Homo Academicus and The State Nobility. Bourdieu argued that there was an internal link between his vision of the social as spatial and relational --– captured by the notion of field, and the geometric properties of MCA. Sociologists following Bourdieu's work most often opt for the analysis of the indicator matrix, rather than the Burt table, largely because of the central importance accorded to the analysis of the 'cloud of individuals'. == Multiple correspondence analysis and principal component analysis == MCA can also be viewed as a PCA applied to the complete disjunctive table. To do this, the CDT must be transformed as follows. Let y i k {\displaystyle y_{ik}} denote the general term of the CDT. y i k {\displaystyle y_{ik}} is equal to 1 if individual i {\displaystyle i} possesses the category k {\displaystyle k} and 0 if not. Let denote p k {\displaystyle p_{k}} , the proportion of individuals possessing the category k {\displaystyle k} . The transformed CDT (TCDT) has as general term: x i k = y i k / p k − 1 {\displaystyle x_{ik}=y_{ik}/p_{k}-1} The unstandardized PCA applied to TCDT, the column k {\displaystyle k} having the weight p k {\displaystyle p_{k}} , leads to the results of MCA. This equivalence is fully explained in a book by Jérôme Pagès. It plays an important theoretical role because it opens the way to the simultaneous treatment of quantitative and qualitative variables. Two methods simultaneously analyze these two types of variables: factor analysis of mixed data and, when the active variables are partitioned in several groups: multiple factor analysis. This equivalence does not mean that MCA is a particular case of PCA as it is not a particular case of CA. It only means that these methods are closely linked to one another, as they belong to the same family: the factorial methods. == Software == There are numerous software of data analysis that include MCA, such as STATA and SPSS. The R package FactoMineR also features MCA. This software is related to a book describing the basic methods for performing MCA . There is also a Python package for [1] which works with numpy array matrices; the package has not been implemented yet for Spark dataframes.

Sum of absolute transformed differences

The sum of absolute transformed differences (SATD) is a block matching criterion widely used in fractional motion estimation for video compression. It works by taking a frequency transform, usually a Hadamard transform, of the differences between the pixels in the original block and the corresponding pixels in the block being used for comparison. The transform itself is often of a small block rather than the entire macroblock. For example, in x264, a series of 4×4 blocks are transformed rather than doing the more processor-intensive 16×16 transform. == Comparison to other metrics == SATD is slower than the sum of absolute differences (SAD), both due to its increased complexity and the fact that SAD-specific MMX and SSE2 instructions exist, while there are no such instructions for SATD. However, SATD can still be optimized considerably with SIMD instructions on most modern CPUs. The benefit of SATD is that it more accurately models the number of bits required to transmit the residual error signal. As such, it is often used in video compressors, either as a way to drive and estimate rate explicitly, such as in the Theora encoder (since 1.1 alpha2), as an optional metric used in wide motion searches, such as in the Microsoft VC-1 encoder, or as a metric used in sub-pixel refinement, such as in x264.

CrewAI

CrewAI is an open-source software framework and platform for building AI agents and multi-agent systems. Written primarily in Python, it is used to define artificial-intelligence agents, assign tasks to them, and coordinate their work through agent teams and workflows. The framework is associated with CrewAI Inc., a startup developing enterprise tools for automating business workflows with large language model-based agents. == History == CrewAI was first released on the Python Package Index in December 2023. The project was created by João Moura and later developed by CrewAI Inc. and open-source contributors. In October 2024, TechCrunch reported that CrewAI had raised $18 million across seed and Series A funding rounds from investors including Boldstart Ventures, Craft Ventures, Earl Grey Capital, and Insight Partners. The report also stated that Andrew Ng and HubSpot co-founder Dharmesh Shah had invested in the company. SiliconANGLE described the company as the developer of an open-source framework for building artificial-intelligence agents and reported that the funding consisted of a seed round led by Boldstart Ventures and a Series A led by Insight Partners. By late 2024, CrewAI had introduced commercial enterprise products built on top of its open-source components. TechCrunch reported that the company's enterprise offering added access controls, analytics, support, and templates for workflow automation. == Features == CrewAI is designed around groups of agents, sometimes called "crews", that can be assigned roles, goals, and tasks. The framework supports agent collaboration, task delegation, tool use, memory, and knowledge sources for retrieval-augmented generation workflows. The project describes two main building blocks: "Crews", which are used for autonomous agent collaboration, and "Flows", which are used for more controlled event-driven workflows. The framework is independent of LangChain and is released under the MIT License. It can be installed as a Python package and is commonly used with external large language model APIs or local models, depending on the developer's configuration. == Business model == CrewAI combines an open-source framework with commercial enterprise products. Its enterprise products are intended for organizations that need to build, monitor, and manage agent-based automations with additional security, observability, and administrative controls.

Winner-take-all (computing)

Winner-take-all is a computational principle applied in computational models of neural networks by which neurons compete with each other for activation. In the classical form, only the neuron with the highest activation stays active while all other neurons shut down; however, other variations allow more than one neuron to be active, for example the soft winner take-all, by which a power function is applied to the neurons. == Neural networks == In the theory of artificial neural networks, winner-take-all networks are a case of competitive learning in recurrent neural networks. Output nodes in the network mutually inhibit each other, while simultaneously activating themselves through reflexive connections. After some time, only one node in the output layer will be active, namely the one corresponding to the strongest input. Thus the network uses nonlinear inhibition to pick out the largest of a set of inputs. Winner-take-all is a general computational primitive that can be implemented using different types of neural network models, including both continuous-time and spiking networks. Winner-take-all networks are commonly used in computational models of the brain, particularly for distributed decision-making or action selection in the cortex. Important examples include hierarchical models of vision, and models of selective attention and recognition. They are also common in artificial neural networks and neuromorphic analog VLSI circuits. It has been formally proven that the winner-take-all operation is computationally powerful compared to other nonlinear operations, such as thresholding. In many practical cases, there is not only one single neuron which becomes active but there are exactly k neurons which become active for a fixed number k. This principle is referred to as k-winners-take-all. === Example algorithm === Consider a single linear neuron, with inputs x 1 , … , x n {\displaystyle x_{1},\dots ,x_{n}} . Each input has weight w i {\displaystyle w_{i}} , and the output of the neuron is ∑ i w i x i {\displaystyle \sum _{i}w_{i}x_{i}} . In the Instar learning rule, on each input vector, the weight vectors are modified according to Δ w i = η ( x i − w i ) {\displaystyle \Delta w_{i}=\eta (x_{i}-w_{i})} where η {\displaystyle \eta } is the learning rate. This rule is unsupervised, since we need just the input vector, not a reference output. Now, consider multiple linear neurons y 1 , … , y m {\displaystyle y_{1},\dots ,y_{m}} . The output of each satisfies y i = ∑ j w i j x j {\displaystyle y_{i}=\sum _{j}w_{ij}x_{j}} . In the winner-take-all algorithm, the weights are modified as follows. Given an input vector x {\displaystyle x} , each output is computed. The neuron with the largest output is selected, and the weights going into that neuron are modified according to the Instar learning rule. All other weights remain unchanged. The k-winners-take-all rule is similar, except that the Instar learning rule is applied to the weights going into the k neurons with the largest outputs. == Circuit example == A simple, but popular CMOS winner-take-all circuit is shown on the right. This circuit was originally proposed by Lazzaro et al. (1989) using MOS transistors biased to operate in the weak-inversion or subthreshold regime. In the particular case shown there are only two inputs (IIN,1 and IIN,2), but the circuit can be easily extended to multiple inputs in a straightforward way. It operates on continuous-time input signals (currents) in parallel, using only two transistors per input. In addition, the bias current IBIAS is set by a single global transistor that is common to all the inputs. The largest of the input currents sets the common potential VC. As a result, the corresponding output carries almost all the bias current, while the other outputs have currents that are close to zero. Thus, the circuit selects the larger of the two input currents, i.e., if IIN,1 > IIN,2, we get IOUT,1 = IBIAS and IOUT,2 = 0. Similarly, if IIN,2 > IIN,1, we get IOUT,1 = 0 and IOUT,2 = IBIAS. A SPICE-based DC simulation of the CMOS winner-take-all circuit in the two-input case is shown on the right. As shown in the top subplot, the input IIN,1 was fixed at 6nA, while IIN,2 was linearly increased from 0 to 10nA. The bottom subplot shows the two output currents. As expected, the output corresponding to the larger of the two inputs carries the entire bias current (10nA in this case), forcing the other output current nearly to zero. == Other uses == In stereo matching algorithms, following the taxonomy proposed by Scharstein and Szelliski, winner-take-all is a local method for disparity computation. Adopting a winner-take-all strategy, the disparity associated with the minimum or maximum cost value is selected at each pixel. It is axiomatic that in the electronic commerce market, early dominant players such as AOL or Yahoo! get most of the rewards. By 1998, one study found the top 5% of all web sites garnered more than 74% of all traffic. The winner-take-all hypothesis in economics suggests that once a technology or a firm gets ahead, it will do better and better over time, whereas lagging technology and firms will fall further behind. See First-mover advantage.