Curious about the best AI customer-support bot? An AI customer-support bot is software that uses machine learning to help you get more done — it combines speed, accuracy, and an interface that just works. Hands-on testing shows real-world results vary, so a short free trial is the smartest way to decide. Whether you are a beginner or a pro, the right AI customer-support bot slots into your workflow and pays for itself fast. This guide breaks down the top picks, their pros and cons, and who each one is best for.
AI safety
AI safety is an interdisciplinary field focused on preventing accidents, misuse, or other harmful consequences arising from artificial intelligence systems. It encompasses AI alignment (which aims to ensure AI systems behave as intended), monitoring AI systems for risks, and enhancing their robustness. The field is particularly concerned with existential risks posed by advanced AI models. Beyond technical research, AI safety involves developing norms and policies that promote safety, including advocacy for regulations at different levels of government. The field gained significant popularity in 2023, with rapid progress in generative AI and public concerns voiced by researchers and CEOs about potential dangers. During the 2023 AI Safety Summit, the United States and the United Kingdom both established their own AI Safety Institute. However, researchers have expressed concern that AI safety measures are not keeping pace with the rapid development of AI capabilities. == Motivations == Scholars discuss current risks from critical systems failures, bias, and AI-enabled surveillance, as well as emerging risks like technological unemployment, digital manipulation, weaponization, AI-enabled cyberattacks and bioterrorism. They also discuss speculative risks from losing control of future artificial general intelligence (AGI) agents, or from AI enabling perpetually stable dictatorships. === Existential safety === Some have criticized concerns about AGI, such as Andrew Ng who compared them in 2015 to "worrying about overpopulation on Mars when we have not even set foot on the planet yet". Stuart J. Russell on the other side urges caution, arguing that "it is better to anticipate human ingenuity than to underestimate it". AI researchers have widely differing opinions about the severity and primary sources of risk posed by AI technology – though surveys suggest that experts take high consequence risks seriously. In two surveys of AI researchers, the median respondent was optimistic about AI overall, but placed a 5% probability on an "extremely bad (e.g. human extinction)" outcome of advanced AI. In a 2022 survey of the natural language processing community, 37% agreed or weakly agreed that it is plausible that AI decisions could lead to a catastrophe that is "at least as bad as an all-out nuclear war". == History == Risks from AI began to be seriously discussed at the start of the computer age: Moreover, if we move in the direction of making machines which learn and whose behavior is modified by experience, we must face the fact that every degree of independence we give the machine is a degree of possible defiance of our wishes. In 1988 Blay Whitby published a book outlining the need for AI to be developed along ethical and socially responsible lines. From 2008 to 2009, the Association for the Advancement of Artificial Intelligence (AAAI) commissioned a study to explore and address potential long-term societal influences of AI research and development. The panel was generally skeptical of the radical views expressed by science-fiction authors but agreed that "additional research would be valuable on methods for understanding and verifying the range of behaviors of complex computational systems to minimize unexpected outcomes". In 2011, Roman Yampolskiy introduced the term "AI safety engineering" at the Philosophy and Theory of Artificial Intelligence conference, listing prior failures of AI systems and arguing that "the frequency and seriousness of such events will steadily increase as AIs become more capable". In 2014, philosopher Nick Bostrom published the book Superintelligence: Paths, Dangers, Strategies. He has the opinion that the rise of AGI has the potential to create various societal issues, ranging from the displacement of the workforce by AI, manipulation of political and military structures, to even the possibility of human extinction. His argument that future advanced systems may pose a threat to human existence prompted Elon Musk, Bill Gates, and Stephen Hawking to voice similar concerns. In 2015, dozens of artificial intelligence experts signed an open letter on artificial intelligence calling for research on the societal impacts of AI and outlining concrete directions. To date, the letter has been signed by over 8000 people including Yann LeCun, Shane Legg, Yoshua Bengio, and Stuart Russell. In the same year, a group of academics led by professor Stuart J. Russell founded the Center for Human-Compatible AI at the University of California Berkeley and the Future of Life Institute awarded $6.5 million in grants for research aimed at "ensuring artificial intelligence (AI) remains safe, ethical and beneficial". In 2016, the White House Office of Science and Technology Policy and Carnegie Mellon University announced The Public Workshop on Safety and Control for Artificial Intelligence, which was one of a sequence of four White House workshops aimed at investigating "the advantages and drawbacks" of AI. In the same year, Concrete Problems in AI Safety – one of the first and most influential technical AI Safety agendas – was published. In 2017, the Future of Life Institute sponsored the Asilomar Conference on Beneficial AI, where more than 100 thought leaders formulated principles for beneficial AI including "Race Avoidance: Teams developing AI systems should actively cooperate to avoid corner-cutting on safety standards". In 2018, the DeepMind Safety team outlined AI safety problems in specification, robustness, and assurance. The following year, researchers organized a workshop at ICLR that focused on these problem areas. In 2021, Unsolved Problems in ML Safety was published, outlining research directions in robustness, monitoring, alignment, and systemic safety. In 2023, Rishi Sunak said he wants the United Kingdom to be the "geographical home of global AI safety regulation" and to host the first global summit on AI safety. The AI safety summit took place in November 2023, and focused on the risks of misuse and loss of control associated with frontier AI models. During the summit the intention to create the International Scientific Report on the Safety of Advanced AI was announced. In 2024, The US and UK forged a new partnership on the science of AI safety. The MoU was signed on 1 April 2024 by US commerce secretary Gina Raimondo and UK technology secretary Michelle Donelan to jointly develop advanced AI model testing, following commitments announced at an AI Safety Summit in Bletchley Park in November. In 2025, an international team of 96 experts chaired by Yoshua Bengio published the first International AI Safety Report. The report, commissioned by 30 nations and the United Nations, represents the first global scientific review of potential risks associated with advanced artificial intelligence. It details potential threats stemming from misuse, malfunction, and societal disruption, with the objective of informing policy through evidence-based findings, without providing specific recommendations. == Research focus == AI safety research areas include robustness, monitoring, and alignment. === Robustness === ==== Adversarial robustness ==== AI systems are often vulnerable to adversarial examples or "inputs to machine learning (ML) models that an attacker has intentionally designed to cause the model to make a mistake". For example, in 2013, Szegedy et al. discovered that adding specific imperceptible perturbations to an image could cause it to be misclassified with high confidence. This continues to be an issue with neural networks, though in recent work the perturbations are generally large enough to be perceptible. The image on the right is predicted to be an ostrich after the perturbation is applied. (Left) is a correctly predicted sample, (center) perturbation applied magnified by 10x, (right) adversarial example. Adversarial robustness is often associated with security. Researchers demonstrated that an audio signal could be imperceptibly modified so that speech-to-text systems transcribe it to any message the attacker chooses. Network intrusion and malware detection systems also must be adversarially robust since attackers may design their attacks to fool detectors. Models that represent objectives (reward models) must also be adversarially robust. For example, a reward model might estimate how helpful a text response is and a language model might be trained to maximize this score. Researchers have shown that if a language model is trained for long enough, it will leverage the vulnerabilities of the reward model to achieve a better score and perform worse on the intended task. This issue can be addressed by improving the adversarial robustness of the reward model. More generally, any AI system used to evaluate another AI system must be adversarially robust. This could include monitoring tools, since they could also potentially be tampered with to produce a higher reward. Large language models (LLMs) can be vulnerable to prom
Artificial intelligence in Wikimedia projects
Some editors of Wikimedia projects use artificial intelligence (AI) and machine learning programs to edit existing articles or create new ones. Some applications of artificial intelligence, like using large language models (LLMs) to create new articles from scratch, have been more controversial than others for the Wikipedia community. In August 2025, English Wikipedia adopted a policy that allowed editors to nominate suspected LLM-generated articles for speedy deletion. This was followed by a March 2026 decision to prohibit the use of LLMs to generate or rewrite article content, with exceptions for copyediting one's own writing and machine translation from another language's Wikipedia. Wikipedia has also been a significant source of training data for some of the earliest artificial intelligence projects. This has received mixed reactions including concern about companies not citing Wikipedia when relying on it to answer a question as well as Wikipedia's increased costs from data scraping. == AI usage == === Earliest use of automated tools, machine learning and AI === Since 2002, bots have been allowed to run on Wikipedia but must be approved and supervised by a human. A bot created in 2002, rambot, transformed census data into short new articles about towns in the United States; the vast majority of town, city, and county articles were started by it. Fighting vandalism has been a major focus of machine learning and AI bots and tools. The 2007 ClueBot relied on simple heuristics to identify likely vandalism, while its 2010 successor, ClueBot NG, uses machine learning through an artificial neural network. Machine translation software has also been used by Wikimedia contributors for a number of years. Aaron Halfaker's Objective Revision Evaluation Service (ORES) project was launched in late 2015 as an artificial intelligence service for grading the quality of Wikipedia edits. === Generative AI and LLMs === In 2022, the public release of ChatGPT inspired more experimentation with AI and writing Wikipedia articles. A debate was sparked about whether and to what extent such large language models are suitable for such purposes in light of their tendency to generate plausible-sounding misinformation, including fake references; to generate prose that is not encyclopedic in tone; and to reproduce biases. An early experiment on December 6, 2022 by a Wikipedia contributor named Pharos occurred when he created the article "Artwork title" using ChatGPT for the initial draft. Another editor who experimented with this early version of ChatGPT said that ChatGPT's overview of "Weaponized incompetence" was decent, but that the citations were fabricated. Since 2023, work has been done to draft an English Wikipedia policy regarding ChatGPT and similar LLMs, at times recommending that users who are unfamiliar with LLMs should avoid using them due to the aforementioned risks, as well as noting the potential for libel or copyright infringement. In early 2023, the Wiki Education Foundation reported that some experienced editors found AI to be useful in starting drafts or creating new articles. It said that ChatGPT "knows" what Wikipedia articles look like and can easily generate one that is written in the style of Wikipedia, but warned that ChatGPT had a tendency to use promotional language, among other issues. In 2023, a ban on AI was deemed "too harsh" by the community given the productivity benefits it offered editors. In 2023, members of the English Wikipedia community created a WikiProject named AI Cleanup to assist in the removal of poor quality AI content from Wikipedia. Miguel García, a former Wikimedia member from Spain, said in 2024 that when ChatGPT was originally launched, the number of AI-generated articles on the site peaked. He added that the rate of AI articles has now stabilized due to the community's efforts to combat it. He said that majority of the articles that have no sources are deleted instantly or are nominated for deletion. In October 2024, a study by Princeton University found that about 5% of 3,000 newly created articles (created in August 2024) on English Wikipedia were created using AI. The study said that some of the AI articles were on innocuous topics and that AI had likely only been used to assist in writing. For some other articles, AI had been used to promote businesses or political interests. In October 2024, Ilyas Lebleu, founder of WikiProject AI Cleanup, said that they and their fellow editors noticed a pattern of unnatural writing that could be connected to ChatGPT. They added that AI is able to mass-produce content that sounds real while being completely fake, leading to the creation of hoax articles on Wikipedia that they were tasked to delete. In June 2025, the Wikimedia Foundation started testing a "Simple Article Summaries" feature which would provide AI-generated summaries of Wikipedia articles, similar to Google Search's AI Overviews. The decision was met with immediate and harsh criticism from some Wikipedia editors, who called the feature a "ghastly idea" and a "PR hype stunt." They criticized a perceived loss of trust in the site due to AI's tendency to hallucinate and questioned the necessity of the feature. The criticism led the Wikimedia Foundation to halt the rollout of Simple Article Summaries that same month while still expressing interest in integrating generative AI more into Wikipedia. The project hints at tensions within the community and with the Foundation over when to use AI.In August 2025, the English Wikipedia community created a policy that allowed users to nominate suspected AI-generated articles for speedy deletion. Editors might recognize AI-generated articles because they use citations that are not related to the subject of the article or fabricated citations or the wording has particular quirks. If an article uses language that reads like an LLM response to a user, such as "Here is your Wikipedia article on" or "Up to my last training update", the article is typically tagged for speedy deletion. Other signs of AI use include excessive use of em dashes, overuse of the word "moreover", promotional material in articles that describes something as "breathtaking" and formatting issues like using curly quotation marks instead of straight versions. During the discussion on implementing the speedy deletion policy, one user, who is an article reviewer, said that he is "flooded non-stop with horrendous drafts" created using AI. Other users said that AI articles have a large amount of "lies and fake references" and that it takes a significant amount of time to fix the issues. English Wikipedia created a guide on how to spot signs of AI-generated writing in August 2025, titled "Signs of AI writing". In January 2026, the Wiki Education Foundation continued to caution against copying and pasting outputs from generative AI into Wikipedia and to avoid it for creating new articles explaining that the text often failed verification with the sources provided. The foundation created a training module that encourages editors to use AI for identifying gaps in articles, finding access to sources and finding relevant sources. In March 2026, the English Wikipedia community prohibited the use of AI to add content to articles, with exceptions for copy editing and machine translation from another language's Wikipedia. The English Wikipedia community holds the position that LLMs often violate core content policies. == Using Wikipedia for artificial intelligence == A 2017 paper described Wikipedia as the mother lode for human-generated text available for machine learning. In the development of the Google's Perspective API that identifies toxic comments in online forums, a dataset containing hundreds of thousands of Wikipedia talk page comments with human-labelled toxicity levels was used. As of 2023, subsets of the Wikipedia corpus were considered one of the largest well-curated data sets available for AI training, used to train every LLM to-date according to Stephen Harrison. This use of Wikipedia was divisive as of 2023. The Wikimedia Foundation and many of its projects supporters worry that attribution to Wikipedia articles is missing in many large-language models like ChatGPT (as well as AI like Siri and Alexa). While Wikipedia's licensing policy lets anyone use its texts, including in modified forms, it does have the condition that credit is given, implying that using its contents in answers by AI models without clarifying the sourcing may violate its terms of use. The Foundation expressed concern that without attribution, people will not visit the site as much or be as motivated to donate to support the project if they do not know when they are benefiting from it. They also noticed an 8% decrease in visitors to Wikipedia in 2025 which they attributed both to the increased popularity of generative AI and social media. In 2025, the Wikimedia Foundation has cited absorbing increased costs associated with scra
Regulation of artificial intelligence in the United States
The United States federal government and state governments have developed some regulation of artificial intelligence, including executive orders, federal laws, and state laws. Federal agencies have also developed some sector-specific regulations related to AI. At the federal level, the Biden administration released an October 2023 executive order about AI safety and security, Executive Order 14110, with directives related to AI development and deployment. President Trump revoked that executive order in January 2025 and issued Executive Order 14179. In December 2025, President Trump signed Executive Order 14365, an executive order directing federal agencies to develop a unified national approach to AI policy, evaluate state AI laws for potential conflicts, challenge them through legal action, and condition certain federal funding on state compliance, while exempting state laws related to child safety, data center infrastructure, and state government procurement. In 2025, Congress passed legislation targeting AI-generated deepfakes, the TAKE IT DOWN Act. Several U.S. states have enacted laws related to artificial intelligence. Some are already in effect, including in California. Other states have AI-related legislation coming into effect in 2026 and 2027. In 2025 and 2026, the Trump administration mentioned the patchwork nature of state legislation as a motivation for its push for unified national legislation regulating AI. The administration has criticized state lawmakers, threatened to sue states, and issued letters to discourage them from regulating AI companies and products; some states have continued to propose and enact related laws. Discussions about regulating AI have included topics such as the timeliness of regulating AI, the nature of the federal regulatory framework to govern and promote AI, including what agency should lead, the regulatory and governing powers of that agency, and how to update regulations in the face of rapidly changing technology, as well as the roles of state governments and courts. == Federal government == === Obama administration (2009–2017) === As early as 2016, the Obama administration had begun to focus on the risks and regulations for artificial intelligence. In an October 2016 report titled Preparing For the Future of Artificial Intelligence, the National Science and Technology Council set a precedent to allow researchers to continue to develop new AI technologies with few restrictions. The report stated that "the approach to regulation of AI-enabled products to protect public safety should be informed by assessment of the aspects of risk". The first National Artificial Intelligence Research And Development Strategic Plan was published in October 2016. === First Trump administration (2017–2021) === On August 13, 2018, Section 1051 of the Fiscal Year 2019 John S. McCain National Defense Authorization Act (P.L. 115-232) established the National Security Commission on Artificial Intelligence "to consider the methods and means necessary to advance the development of artificial intelligence, machine learning, and associated technologies to comprehensively address the national security and defense needs of the United States." Steering on regulating security-related AI is provided by the National Security Commission on Artificial Intelligence. The Artificial Intelligence Initiative Act (S.1558) is a proposed bill that would establish a federal initiative designed to accelerate research and development on AI for, inter alia, the economic and national security of the United States. On January 7, 2019, following an Executive Order on Maintaining American Leadership in Artificial Intelligence, the White House's Office of Science and Technology Policy released a draft Guidance for Regulation of Artificial Intelligence Applications, which includes ten principles for United States agencies when deciding whether and how to regulate AI. In response, the National Institute of Standards and Technology released a position paper, and the Defense Innovation Board issued recommendations on the ethical use of AI. A year later, the administration called for comments on regulation in another draft of its Guidance for Regulation of Artificial Intelligence Applications. Other specific agencies working on the regulation of AI included the Food and Drug Administration, which created pathways to regulate the incorporation of AI in medical imaging. The National Science and Technology Council also published an updated National Artificial Intelligence Research and Development Strategic Plan in 2019, which received public scrutiny and recommendations to further improve it towards enabling Trustworthy AI. === Biden administration (2021–2025) === In March 2021, the National Security Commission on Artificial Intelligence released their final report. In the report, they stated, "Advances in AI, including the mastery of more general AI capabilities along one or more dimensions, will likely provide new capabilities and applications. Some of these advances could lead to inflection points or leaps in capabilities. Such advances may also introduce new concerns and risks and the need for new policies, recommendations, and technical advances to assure that systems are aligned with goals and values, including safety, robustness and trustworthiness." In June 2022, Senators Rob Portman and Gary Peters introduced the Global Catastrophic Risk Management Act. The bipartisan bill "would also help counter the risk of artificial intelligence... from being abused in ways that may pose a catastrophic risk". On October 4, 2022, President Joe Biden unveiled a new AI Bill of Rights, which outlines five protections Americans should have in the AI age: 1. Safe and Effective Systems, 2. Algorithmic Discrimination Protection, 3.Data Privacy, 4. Notice and Explanation, and 5. Human Alternatives, Consideration, and Fallback. The bill was formally published in October 2022 by the Office of Science and Technology Policy (OSTP), a U.S. government office that advises the President on science and technology policy matters. In July 2023, the Biden administration secured voluntary commitments from seven companies – Amazon, Anthropic, Google, Inflection, Meta, Microsoft, and OpenAI – to manage the risks associated with AI. The companies committed to ensure AI products undergo both internal and external security testing before public release; to share information on the management of AI risks with the industry, governments, civil society, and academia; to prioritize cybersecurity and protect proprietary AI system components; to develop mechanisms to inform users when content is AI-generated, such as watermarking; to publicly report on their AI systems' capabilities, limitations, and areas of use; to prioritize research on societal risks posed by AI, including bias, discrimination, and privacy concerns; and to develop AI systems to address societal challenges, ranging from cancer prevention to climate change mitigation. In September 2023, eight additional companies – Adobe, Cohere, IBM, Nvidia, Palantir, Salesforce, Scale AI, and Stability AI – subscribed to these voluntary commitments. In January 2023, the National Institute of Standards and Technology (NIST) released the Artificial Intelligence Risk Management Framework (AI RMF 1.0), providing voluntary guidance for organizations to identify, assess, and manage risks associated with AI systems. The Biden administration, in October 2023 signaled that they would release an executive order leveraging the federal government's purchasing power to shape AI regulations, hinting at a proactive governmental stance in regulating AI technologies. On October 30, 2023, President Biden released Executive Order 14110 on Safe, Secure, and Trustworthy Artificial Intelligence. The Executive Order includes directives on standards for critical infrastructure, AI-enhanced cybersecurity, and federally funded biological synthesis projects. The Executive Order provides the authority to various agencies and departments of the US government, including the Energy and Defense departments, to apply existing consumer protection laws to AI development. The Executive Order builds on the Administration's earlier agreements with AI companies to instate new initiatives to "red-team" or stress-test AI dual-use foundation models, especially those that have the potential to pose security risks, with data and results shared with the federal government. The Executive Order also recognizes AI's social challenges, and calls for companies building AI dual-use foundation models to be wary of these societal problems. For example, the Executive Order states that AI should not "worsen job quality", and should not "cause labor-force disruptions". Additionally, Biden's Executive Order mandates that AI must "advance equity and civil rights", and cannot disadvantage marginalized groups. It also called for foundation models to include "watermarks" to help the publi
OpenNN
OpenNN (Open Neural Networks Library) is a software library written in the C++ programming language which implements neural networks, a main area of deep learning research. The library is open-source, licensed under the GNU Lesser General Public License. == Characteristics == The software implements any number of layers of non-linear processing units for supervised learning. This deep architecture allows the design of neural networks with universal approximation properties. Additionally, it allows multiprocessing programming by means of OpenMP, in order to increase computer performance. OpenNN contains machine learning algorithms as a bundle of functions. These can be embedded in other software tools, using an application programming interface, for the integration of the predictive analytics tasks. In this regard, a graphical user interface is missing but some functions can be supported by specific visualization tools. == History == The development started in 2003 at the International Center for Numerical Methods in Engineering, within the research project funded by the European Union called RAMFLOOD (Risk Assessment and Management of FLOODs). Then it continued as part of similar projects. OpenNN is being developed by the startup company Artelnics. == Applications == OpenNN is a general purpose artificial intelligence software package. It uses machine learning techniques for solving predictive analytics tasks in different fields. For instance, the library has been applied in the engineering, energy, or chemistry sectors.
Mooky (app)
Mooky was a location-based social and dating application, designed to help its users to find the perfect match by providing a large scale of filters. Mooky was free of charge. The app made use of mobile devices' geolocation, a feature of smart phones and other devices which allows users to locate other users who are nearby. == History == Mooky was published on Google Play on April 17, 2016, by Mooky BV. The latest version of this application was version 1.0.6. == Overview == === How it works === Mooky used Facebook to build a user profile with photos and basic information, like the user's surname and age. From there on the user had to fill in their Mooky profile, which contains information about the user's height, posture, hair color, eye color, ethnicity and religion. After this the user could select its preferences to find matches nearby. === User verification === Mooky asked their users to take a selfie holding a piece of paper saying 'Mooky'. Mooky would then manually accept or decline the user verification.
MacSpeech Scribe
MacSpeech Scribe is speech recognition software for Mac OS X designed specifically for transcription of recorded voice dictation. It runs on Mac OS X 10.6 Snow Leopard. The software transcribes dictation recorded by an individual speaker. Typically, the speaker will record their dictation using a digital recording device such as a handheld digital recorder, mobile smartphone (e.g. iPhone), or desktop or laptop computer with a suitable microphone. MacSpeech Scribe supports specific audio file formats for recorded dictation: .aif, .aiff, .wav, .mp4, .m4a, and .m4v. MacSpeech Scribe was originally developed by MacSpeech, Inc. and released February 11, 2010, at Macworld Expo in San Francisco. The product is now owned by Nuance Communications which acquired MacSpeech on February 16, 2010. Nuance is the developer of other speech recognition products including Dragon NaturallySpeaking for Windows, Dragon Dictate for Mac (formerly "MacSpeech Dictate"), and Dragon Dictation apps for iOS. Jeffery Battersby of Macworld noted in his September 2010 review of MacSpeech Scribe, v1.1: Small foibles aside, MacSpeech Scribe is a powerful and intelligent tool for transcribing your recorded speech. A simple training process and access to a wide variety of standard audio formats mean that you’ll be moving your spoken text to the printed page in a matter of minutes and with a minimum of hassle. Scribe is the best, simplest way for you to get your spoken word to the printed page. == Release history ==