Artisse AI is a Hong Kong-based technology company founded by William Wu. The company developed a mobile photography application using generative artificial intelligence to transform selfies into high-quality, personalized images. The app allows users to visualize themselves in various scenarios, outfits, and hairstyles, and they can adjust lighting and ambiance to match their preferences. The app launched in 2023 across multiple markets, including the United States, United Kingdom, Japan, South Korea, Canada, and Australia. By January 2024, users had generated over 5 million images. That same month, the company secured $6.7 million in seed funding to support product development and marketing. == History == Artisse was originally founded in South Korea in 2022 by William Wu. The early concept was connected to a virtual idol initiative developed in collaboration with a K-pop agency, intended to support Wu's blockchain gaming business. The project later evolved into a standalone AI photography application. The current version of the Artisse app was developed following the company's relocation to Hong Kong in 2022. In January 2024, Artisse secured $6.7 million in seed funding, led by The London Fund. The investment was aimed at supporting product development, marketing, and user acquisition. Artisse uses an AI algorithm to create hyperrealistic images from uploaded photos. The app generates personalized images by combining generative AI technology, a global pool of licensed talent, and finished art services. The app works with individual users and businesses, offering professional-grade photos and advertisement images. According to the British newspaper Evening Standard the company has developed the world's first and most advanced AI photographer. It captures 15-30 photos of the user and generates 2D images, placing them in various outfits and locations worldwide. === Catheron Gaming === Artisse AI originated from Catheon Gaming, a blockchain gaming and entertainment company founded in 2021 by William Wu. Catheon Gaming published more than 30 Web3 titles in its first year, developed a blockchain game distribution platform, and offered advisory services to external developers. In 2022, HSBC and KPMG listed Catheon Gaming among the "Top 10 Emerging Giants" in the Asia–Pacific region, selected from a pool of more than 6,000 startups. In June 2023, Catheon Gaming was rebranded as Artisse Interactive, creating two divisions: Artisse Gaming, which continued blockchain and Web3 game development, and Artisse AI, which focused on generative photography technology. == Technology == Artisse uses a proprietary generative AI model combined with open-source imaging frameworks and diffusion models. Users are prompted to upload between 15 and 30 personal images, allowing the AI to train a personalized model in 30 to 40 minutes. After training, the app generates new images based on either textual or visual prompts, with options to adjust elements such as clothing, hairstyles, lighting, and backgrounds. To enhance realism, the app integrates augmented reality features and image refinement tools. The company has introduced features to address representation issues related to body shape and skin tone, although concerns persist about the ethical implications of altering personal traits. == Products == === Artisse mobile app === Available on iOS and Android platforms in 35 languages. Users initially receive 25 free images, after which the app adopts a subscription pricing model ranging from approximately $6 to $30 per month. By early 2024, the app reported around 4,000 paying subscribers out of more than 200,000 downloads. === Business and enterprise services === Artisse provides B2B solutions for creating marketing imagery and partners with agencies like Iconic Management to enable cost-effective virtual photoshoots. Additional features in development include virtual try-on capabilities and augmented reality integration for fashion retail. == Reception == Media coverage has noted the app's photorealistic image outputs with some sources highlighting its ease of use. However, concerns have been raised regarding image authenticity, algorithmic biases, and the potential impact on professional photography and modeling. Artisse has been widely covered by media outlets including TechCrunch, PetaPixel, Forbes Australia, and The Evening Standard. These publications discussed the app's integration of generative AI technology within the consumer photography space, its growing market influence, and its rapid adoption by users worldwide.
Point distribution model
The point distribution model is a model for representing the mean geometry of a shape and some statistical modes of geometric variation inferred from a training set of shapes. == Background == The point distribution model concept has been developed by Cootes, Taylor et al. and became a standard in computer vision for the statistical study of shape and for segmentation of medical images where shape priors really help interpretation of noisy and low-contrasted pixels/voxels. The latter point leads to active shape models (ASM) and active appearance models (AAM). Point distribution models rely on landmark points. A landmark is an annotating point posed by an anatomist onto a given locus for every shape instance across the training set population. For instance, the same landmark will designate the tip of the index finger in a training set of 2D hands outlines. Principal component analysis (PCA), for instance, is a relevant tool for studying correlations of movement between groups of landmarks among the training set population. Typically, it might detect that all the landmarks located along the same finger move exactly together across the training set examples showing different finger spacing for a flat-posed hands collection. == Details == First, a set of training images are manually landmarked with enough corresponding landmarks to sufficiently approximate the geometry of the original shapes. These landmarks are aligned using the generalized procrustes analysis, which minimizes the least squared error between the points. k {\displaystyle k} aligned landmarks in two dimensions are given as X = ( x 1 , y 1 , … , x k , y k ) {\displaystyle \mathbf {X} =(x_{1},y_{1},\ldots ,x_{k},y_{k})} . It's important to note that each landmark i ∈ { 1 , … k } {\displaystyle i\in \lbrace 1,\ldots k\rbrace } should represent the same anatomical location. For example, landmark #3, ( x 3 , y 3 ) {\displaystyle (x_{3},y_{3})} might represent the tip of the ring finger across all training images. Now the shape outlines are reduced to sequences of k {\displaystyle k} landmarks, so that a given training shape is defined as the vector X ∈ R 2 k {\displaystyle \mathbf {X} \in \mathbb {R} ^{2k}} . Assuming the scattering is gaussian in this space, PCA is used to compute normalized eigenvectors and eigenvalues of the covariance matrix across all training shapes. The matrix of the top d {\displaystyle d} eigenvectors is given as P ∈ R 2 k × d {\displaystyle \mathbf {P} \in \mathbb {R} ^{2k\times d}} , and each eigenvector describes a principal mode of variation along the set. Finally, a linear combination of the eigenvectors is used to define a new shape X ′ {\displaystyle \mathbf {X} '} , mathematically defined as: X ′ = X ¯ + P b {\displaystyle \mathbf {X} '={\overline {\mathbf {X} }}+\mathbf {P} \mathbf {b} } where X ¯ {\displaystyle {\overline {\mathbf {X} }}} is defined as the mean shape across all training images, and b {\displaystyle \mathbf {b} } is a vector of scaling values for each principal component. Therefore, by modifying the variable b {\displaystyle \mathbf {b} } an infinite number of shapes can be defined. To ensure that the new shapes are all within the variation seen in the training set, it is common to only allow each element of b {\displaystyle \mathbf {b} } to be within ± {\displaystyle \pm } 3 standard deviations, where the standard deviation of a given principal component is defined as the square root of its corresponding eigenvalue. PDM's can be extended to any arbitrary number of dimensions, but are typically used in 2D image and 3D volume applications (where each landmark point is R 2 {\displaystyle \mathbb {R} ^{2}} or R 3 {\displaystyle \mathbb {R} ^{3}} ). == Discussion == An eigenvector, interpreted in euclidean space, can be seen as a sequence of k {\displaystyle k} euclidean vectors associated to corresponding landmark and designating a compound move for the whole shape. Global nonlinear variation is usually well handled provided nonlinear variation is kept to a reasonable level. Typically, a twisting nematode worm is used as an example in the teaching of kernel PCA-based methods. Due to the PCA properties: eigenvectors are mutually orthogonal, form a basis of the training set cloud in the shape space, and cross at the 0 in this space, which represents the mean shape. Also, PCA is a traditional way of fitting a closed ellipsoid to a Gaussian cloud of points (whatever their dimension): this suggests the concept of bounded variation. The idea behind PDMs is that eigenvectors can be linearly combined to create an infinity of new shape instances that will 'look like' the one in the training set. The coefficients are bounded alike the values of the corresponding eigenvalues, so as to ensure the generated 2n/3n-dimensional dot will remain into the hyper-ellipsoidal allowed domain—allowable shape domain (ASD).
SwissCovid
SwissCovid is a COVID-19 contact tracing app used for digital contact tracing in Switzerland. Use of the app is voluntary and based on a decentralized approach using Bluetooth Low Energy and Decentralized Privacy-Preserving Proximity Tracing (dp3t). == Development == The app was developed in collaboration with the FOPH by Federal Office for Information Technology, Systems and Communications FOITT, École polytechnique fédérale de Lausanne (EPFL) and the Swiss Federal Institute of Technology in Zurich (ETH) as well as other experts. == Non-interoperability with applications in European countries == There is an agreement between EU countries to make applications compatible. However, there is no legal basis for the SwissCovid application to be part of this portal even though technically speaking it is ready, according to Sang-Ill Kim, head of the digital transformation department of the Federal Office of Public Health. == Criticism == === Not full open source and dependence on Google and Apple === In June 2020, researchers Serge Vaudenay and Martin Vuagnoux published a critical analysis of the application, noting that it relies heavily on Google and Apple's exposure notification system, which is integrated into their respective Android and iOS operating systems. Since Google and Apple have not released the full source code of this system, this would call into question the truly open source nature of the application. The researchers note that the dp3t collective, which includes the developers of the application, has asked Google and Apple to release their code. Moreover, they criticize the official description of the application and its functionalities, as well as the adequacy of the legal basis for its effective operation. === Cyber attacks === Professor Serge Vaudenay and Martin Vuagnoux identify also various security vulnerabilities in the application. The system would thus allow a third party to trace the movements of a phone using the application by means of Bluetooth sensors scattered along its path, for example in a building. Another possible attack would be to copy identifiers from the phones of people who may be ill (for example, in a hospital), and to reproduce those identifiers in order to receive notification of exposure to COVID-19 and illegitimately benefit from quarantine (thus entitling them to paid leave, a postponed examination, or other benefits). The system would also allow a third party to use a phone using the application by means of Bluetooth sensors scattered along the way. Paul-Olivier Dehaye of Personaldata.io and professor Joel Reardon of the University of Calgary published in June 2020 several examples of AEM (Associated Encrypted Metadata) replay and manipulation attacks via software development kits (SDKs) found in benign third-party mobile applications downloaded by the general public and having the phone's Bluetooth access permissions and in September 2020 a paper indicating that "Bluetooth-based proximity tracing apps are fundamentally insecure with respect to an attacker leveraging a malevolent app or SDK". === Costs === According to a publication by the federal administration, "the costs of developing the software for the mobile phone application, the GR back-end and the code management system as well as the costs for access management for the cantonal doctors' services are estimated at a one-off amount of 1.65 million francs. However, the Zurich-based company Ubique, responsible for the development of the application, was finally awarded the mandate to develop the application for an amount of 1.8 million francs. Through the Botnar Foundation based in Basel, École polytechnique fédérale de Lausanne received 3.5 million Swiss francs for the development of the application
Static program analysis
In computer science, static program analysis (also known as static analysis or static simulation) is the analysis of computer programs performed without executing them, in contrast with dynamic program analysis, which is performed on programs during their execution in the integrated environment. The term is usually applied to analysis performed by an automated tool, with human analysis typically being called "program understanding", program comprehension, or code review. In the last of these, software inspection and software walkthroughs are also used. In most cases the analysis is performed on some version of a program's source code, and, in other cases, on some form of its object code. Two leading approaches to resource certification have been Static Analysis (SA) and Implicit Computational Complexity (ICC). SA is algorithmic in nature: it focuses on a broad programming language of choice, and seeks to determine by syntactic means whether given programs in that language are feasible. In contrast, ICC attempts to create from the outset specialized programming languages or methods that delineate a complexity class. Thus, SA's focus is on compile time, making no demand on the programmer; whereas ICC is a language-design discipline." The discipline of static analysis should not be confused with linting, which is the process of checking for coding style mistakes. == Rationale == The sophistication of the analysis performed by tools varies from those that only consider the behaviour of individual statements and declarations, to those that include the complete source code of a program in their analysis. The uses of the information obtained from the analysis vary from highlighting possible coding errors (e.g., the lint tool) to formal methods that mathematically prove properties about a given program (e.g., its behaviour matches that of its specification). Software metrics and reverse engineering can be described as forms of static analysis. Deriving software metrics and static analysis are increasingly deployed together, especially in creation of embedded systems, by defining so-called software quality objectives. A growing commercial use of static analysis is in the verification of properties of software used in safety-critical computer systems and locating potentially vulnerable code. For example, the following industries have identified the use of static code analysis as a means of improving the quality of increasingly sophisticated and complex software: Medical software: The US Food and Drug Administration (FDA) has identified the use of static analysis for medical devices. Nuclear software: In the UK the Office for Nuclear Regulation (ONR) recommends the use of static analysis on reactor protection systems. Aviation software (in combination with dynamic analysis). Automotive & Machines (functional safety features form an integral part of each automotive product development phase, ISO 26262, section 8). A study in 2012 by VDC Research reported that 28.7% of the embedded software engineers surveyed use static analysis tools and 39.7% expect to use them within 2 years. A study from 2010 found that 60% of the interviewed developers in European research projects made at least use of their basic IDE built-in static analyzers. However, only about 10% employed an additional other (and perhaps more advanced) analysis tool. In the application security industry the name static application security testing (SAST) is also used. SAST is an important part of Security Development Lifecycles (SDLs) such as the SDL defined by Microsoft and a common practice in software companies. == Tool types == The OMG (Object Management Group) published a study regarding the types of software analysis required for software quality measurement and assessment. This document on "How to Deliver Resilient, Secure, Efficient, and Easily Changed IT Systems in Line with CISQ Recommendations" describes three levels of software analysis. Unit Level Analysis that takes place within a specific program or subroutine, without connecting to the context of that program. Technology Level Analysis that takes into account interactions between unit programs to get a more holistic and semantic view of the overall program in order to find issues and avoid obvious false positives. System Level Analysis that takes into account the interactions between unit programs, but without being limited to one specific technology or programming language. A further level of software analysis can be defined. Mission/Business Level Analysis that takes into account the business/mission layer terms, rules and processes that are implemented within the software system for its operation as part of enterprise or program/mission layer activities. These elements are implemented without being limited to one specific technology or programming language and in many cases are distributed across multiple languages, but are statically extracted and analyzed for system understanding for mission assurance. == Formal methods == Formal methods is the term applied to the analysis of software (and computer hardware) whose results are obtained purely through the use of rigorous mathematical methods. The mathematical techniques used include denotational semantics, axiomatic semantics, operational semantics, and abstract interpretation. By a straightforward reduction to the halting problem, it is possible to prove that (for any Turing complete language), finding all possible run-time errors in an arbitrary program (or more generally any kind of violation of a specification on the final result of a program) is undecidable: there is no mechanical method that can always answer truthfully whether an arbitrary program may or may not exhibit runtime errors. This result dates from the works of Church, Gödel and Turing in the 1930s (see: Halting problem and Rice's theorem). As with many undecidable questions, one can still attempt to give useful approximate solutions. Some of the implementation techniques of formal static analysis include: Abstract interpretation, to model the effect that every statement has on the state of an abstract machine (i.e., it 'executes' the software based on the mathematical properties of each statement and declaration). This abstract machine over-approximates the behaviours of the system: the abstract system is thus made simpler to analyze, at the expense of incompleteness (not every property true of the original system is true of the abstract system). If properly done, though, abstract interpretation is sound (every property true of the abstract system can be mapped to a true property of the original system). Data-flow analysis, a lattice-based technique for gathering information about the possible set of values; Hoare logic, a formal system with a set of logical rules for reasoning rigorously about the correctness of computer programs. There is tool support for some programming languages (e.g., the SPARK programming language (a subset of Ada) and the Java Modeling Language—JML—using ESC/Java and ESC/Java2, Frama-C WP (weakest precondition) plugin for the C language extended with ACSL (ANSI/ISO C Specification Language) ). Model checking, considers systems that have finite state or may be reduced to finite state by abstraction; Symbolic execution, as used to derive mathematical expressions representing the value of mutated variables at particular points in the code. Nullable reference analysis == Data-driven static analysis == Data-driven static analysis leverages extensive codebases to infer coding rules and improve the accuracy of the analysis. For instance, one can use all Java open-source packages available on GitHub to learn good analysis strategies. The rule inference can use machine learning techniques. It is also possible to learn from a large amount of past fixes and warnings. == Remediation == Static analyzers produce warnings. For certain types of warnings, it is possible to design and implement automated remediation techniques. For example, Logozzo and Ball have proposed automated remediations for C# cccheck.
FreshBooks
FreshBooks is accounting software operated by 2ndSite Inc. primarily for small and medium-sized businesses. It is a web-based software as a service (SaaS) model, that can be accessed through a desktop or mobile device. The company was founded in 2003 and is based in Toronto, Canada. == History == FreshBooks was founded in 2004 by Mike McDerment, Levi Cooperman, and Joe Sawada in Toronto, Ontario. McDerment incorporated a second company, BillSpring in January 2015 to work on new product development. It was rolled back into FreshBooks as an updated interface in 2016. Initially FreshBooks functioned like an electronic invoicing program targeting IT professionals. After the release of the new interface, the initial release of FreshBooks was referred to as "FreshBooks Classic." FreshBooks Classic was discontinued in 2022 after migrating users to the new platform. FreshBooks Classic's front-end application was built in PHP, and the backend services were built in Python while the new FreshBooks uses the same backend services with a JavaScript single-page application. == Product == FreshBooks is a subscription-based accounting software platform that provides features such as invoicing, accounts payable, expense and time tracking, retainers, fixed asset depreciation, purchase orders, payroll integrations, mileage tracking, double-entry accounting, and standard business reporting. Financial data is stored in the cloud on a unified ledger, enabling access from desktop and mobile devices. The platform includes a free API for integration with external applications and supports multiple tax rates and currencies. It also offers project management and payroll functionalities. Pricing is based on a recurring monthly fee. FreshBooks supports country-specific tax calculations, including GST and HST in Canada, sales taxes in the United States, and MTD compliance in the UK. == Operations == FreshBooks has its headquarters in Toronto, Canada with operations in North America, Europe and Australia. Founder Mike McDerment was the chief executive officer of the company from 2003 until 2021, when he stepped down and was replaced by Don Epperson, but stayed as the executive chair. Don Epperson had previously joined FreshBooks as executive director in 2019. == Funding == FreshBooks was initially self-funded. In 2014, the company raised a Series A venture investment of $30 million led by the venture capital firm Oak Investment Partners, with participation by Georgian Partners and Atlas Venture. In 2017, FreshBooks announced that it raised another $43 million in funding from Accomplice, Georgian Partners and Oak Investment Partners. On August 10, 2021, FreshBooks announced that it had secured $80.75 million in Series E funding and $50 million in debt financing. FreshBooks also reached a valuation of more than $1 billion.
Outline of computer security
The following outline is provided as an overview of and topical guide to computer security: Computer security (also cybersecurity, digital security, or information technology (IT) security) is a subdiscipline within the field of information security. It focuses on protecting computer software, systems, and networks from threats that can lead to unauthorized information disclosure, theft, or damage to hardware, software, or data, as well as to the disruption or misdirection of the services they provide. The growing significance of computer security reflects the increasing dependence on computer systems, the Internet, and evolving wireless network standards. This reliance has expanded with the proliferation of smart devices, including smartphones, televisions, and other components of the Internet of things (IoT). (yes) == Essence of computer security == Computer security can be described as all of the following: a branch of security Network security application security == Areas of computer security == Access control – selective restriction of access to a place or other resource. The act of accessing may mean consuming, entering, or using. Permission to access a resource is called authorization. Computer access control – includes authorization, authentication, access approval, and audit. Authentication Knowledge-based authentication Integrated Windows Authentication Password Password length parameter Secure Password Authentication Secure Shell Kerberos (protocol) SPNEGO NTLMSSP AEGIS SecureConnect TACACS Cyber security and countermeasure Device fingerprint Physical security – protecting property and people from damage or harm (such as from theft, espionage, or terrorist attacks). It includes security measures designed to deny unauthorized access to facilities, (such as a computer room), equipment (such as your computer), and resources (like the data storage devices, and data, in your computer). If a computer gets stolen, then the data goes with it. In addition to theft, physical access to a computer allows for ongoing espionage, like the installment of a hardware keylogger device, and so on. Data security – protecting data, such as a database, from destructive forces and the unwanted actions of unauthorized users. Information privacy – relationship between collection and dissemination of data, technology, the public expectation of privacy, and the legal and political issues surrounding them. Privacy concerns exist wherever personally identifiable information or other sensitive information is collected and stored – in digital form or otherwise. Improper or non-existent disclosure control can be the root cause for privacy issues. Internet privacy – involves the right or mandate of personal privacy concerning the storing, repurposing, provision to third parties, and displaying of information pertaining to oneself via the Internet. Privacy can entail either Personally Identifying Information (PII) or non-PII information such as a site visitor's behavior on a website. PII refers to any information that can be used to identify an individual. For example, age and physical address alone could identify who an individual is without explicitly disclosing their name, as these two factors relate to a specific person. Mobile security – security pertaining to smartphones, especially with respect to the personal and business information stored on them. Network security – provisions and policies adopted by a network administrator to prevent and monitor unauthorized access, misuse, modification, or denial of a computer network and network-accessible resources. Network security involves the authorization of access to data in a network, which is controlled by the network administrator. Network Security Toolkit Internet security – computer security specifically related to the Internet, often involving browser security but also network security on a more general level as it applies to other applications or operating systems on a whole. Its objective is to establish rules and measures to use against attacks over the Internet. The Internet represents an insecure channel for exchanging information leading to a high risk of intrusion or fraud, such as phishing. Different methods have been used to protect the transfer of data, including encryption. World Wide Web Security – dealing with the vulnerabilities of users who visit websites. Cybercrime on the Web can include identity theft, fraud, espionage and intelligence gathering. For criminals, the Web has become the preferred way to spread malware. == Computer security threats == Methods of Computer Network Attack and Computer Network Exploitation Social engineering is a frequent method of attack, and can take the form of phishing, or spear phishing in the corporate or government world, as well as counterfeit websites. Password sharing and insecure password practices Poor patch management Computer crime – Computer criminals – Hackers – in the context of computer security, a hacker is someone who seeks and exploits weaknesses in a computer system or computer network. Password cracking – Software cracking – Script kiddies – List of computer criminals – Identity theft – Computer malfunction – Operating system failure and vulnerabilities Hard disk drive failure – occurs when a hard disk drive malfunctions and the stored information cannot be accessed with a properly configured computer. A disk failure may occur in the course of normal operation, or due to an external factor such as exposure to fire or water or high magnetic fields, or suffering a sharp impact or environmental contamination, which can lead to a head crash. Data recovery from a failed hard disk is problematic and expensive. Backups are essential Computer and network surveillance – Man in the Middle Loss of anonymity – when one's identity becomes known. Identification of people or their computers allows their activity to be tracked. For example, when a person's name is matched with the IP address they are using, their activity can be tracked thereafter by monitoring the IP address. HTTP Cookie Local Shared Object Web bug Spyware Adware Cyber spying – obtaining secrets without the permission of the holder of the information (personal, sensitive, proprietary or of classified nature), from individuals, competitors, rivals, groups, governments and enemies for personal, economic, political or military advantage using methods on the Internet, networks or individual computers through the use of cracking techniques and malicious software including Trojan horses and spyware. It may be done online from by professionals sitting at their computer desks on bases in far away countries, or it may involve infiltration at home by computer trained conventional spies and moles, or it may be the criminal handiwork of amateur malicious hackers, software programmers, or thieves. Computer and network eavesdropping Lawful Interception War Driving Packet analyzer (aka packet sniffer) – mainly used as a security tool (in many ways, including for the detection of network intrusion attempts), packet analyzers can also be used for spying, to collect sensitive information (e.g., login details, cookies, personal communications) sent through a network, or to reverse engineer proprietary protocols used over a network. One way to protect data sent over a network such as the Internet is by using encryption software. Cyberwarfare – Exploit – piece of software, a chunk of data, or a sequence of commands that takes advantage of a bug, glitch or vulnerability in order to cause unintended or unanticipated behavior to occur on computer software, hardware, or something electronic (usually computerized). Such behavior frequently includes things like gaining control of a computer system, allowing privilege escalation, or a denial-of-service attack. Trojan Computer virus Computer worm Denial-of-service attack – an attempt to make a machine or network resource unavailable to its intended users, usually consisting of efforts to temporarily or indefinitely interrupt or suspend services of a host connected to the Internet. One common method of attack involves saturating the target machine with external communications requests, so much so that it cannot respond to legitimate traffic, or responds so slowly as to be rendered essentially unavailable. Distributed denial-of-service attack (DDoS) – DoS attack sent by two or more persons. Hacking tool Malware Computer virus Computer worm Keylogger – program that does keystroke logging, which is the action of recording (or logging) the keys struck on a keyboard, typically in a covert manner so that the person using the keyboard is unaware that their actions are being monitored. There are also HID spoofing hardware keyloggers, like a USB device inserting stored keystores when connected. Rootkit – stealthy type of software, typically malicious, designed to hide the existence of certain processes or programs from normal methods of detection and enable contin
LiveChat
LiveChat is an AI customer service software with chatbot, online chat, help desk software, and web analytics capabilities. LiveChat is used by over 76,000 companies. It was first launched in 2002 and is offered via a SaaS (software as a service) business model by Text. Organizations use LiveChat as a single point of contact to manage customer service and online sales activities with a single program. == Product == LiveChat is proprietary software. LiveChat's website chat widget can be embedded on customers' websites as a small chat box, often displayed in the bottom right corner of the web browser. It can be used to conduct chats, share files and save transcripts. The agent application is used by company employees to respond to questions asked by the customers. This is available through both web-based application, desktop applications, and mobile apps. Web chat sessions can be initiated by the visiting customer, or by the agent, either manually or automatically by the LiveChat system when the visitor meets the predefined criteria (i.e. searched keyword, time on website, encountered error, etc.). LiveChat's system attempts to identify the best prospects visiting a website based on data gathered from past purchasing decisions. Other features include real-time website traffic monitoring, built-in ticketing system and agents' efficiency analytics. LiveChat is available in 48 languages. == Research and reception == Reviewing LiveChat's usefulness for online learning in 2020, psychologist Jaclyn Broadbent said "LiveChat occurs as a real-time conversation, it can be time-consuming for staff and disruptive to other tasks." However, using it has resulted in reduced communication traffic from other channels, such as the discussion boards or email. As a teacher, the best time to be available on LiveChat is when you are doing other administrative jobs." Since 2014 LiveChat has been publishing Customer Service Report - an annual study of customer satisfaction and analysis of online business communication trends. It includes research of thousands of companies and millions of customer service email and live support interactions.