Networked Help Desk is an open standard initiative to provide a common API for sharing customer support tickets between separate instances of issue tracking, bug tracking, customer relationship management (CRM) and project management systems to improve customer service and reduce vendor lock-in. The initiative was created by Zendesk in June 2011 in collaboration with eight other founding member organizations including Atlassian, New Relic, OTRS, Pivotal Tracker, ServiceNow and SugarCRM. The first integration, between Zendesk and Atlassian's issue tracking product, Jira, was announced at the 2011 Atlassian Summit. By August 2011, 34 member companies had joined the initiative. A year after launching, over 50 organizations had joined. Within Zendesk instances this feature is branded as ticket sharing. == Basis == Support tools are generally built around a common paradigm that begins with a customer making a request or an incident report, these create a ticket. Each ticket has a progress status and is updated with annotations and attachments. These annotations and attachments may be visible to the customer (public), or only visible to analysts (private). Customers are notified of progress made on their ticket until it is complete. If the people necessary to complete a ticket are using separate support tools, additional overhead is introduced in maintaining the relevant information in the ticket in each tool while notifying the customer of progress made by each group in completing their ticket. For example, if a customer support issue is caused by a software bug and reported to a help desk using one system, and then the fix is documented by the developers in another, and analyzed in a customer relationship management tool, keeping the records in each system up-to-date and notifying the customer manually using a swivel chair approach is unnecessarily time-consuming and error-prone. If information is not transferred correctly, a customer may have to re-explain their problem each time their ticket is transferred. For systems with the Networked Help Desk API implemented, it is possible for several different applications related to a customer's support experience to synchronize data in one uniquely identified shared ticket. While many applications in these domains have implemented APIs that allow data to be imported, exported and modified, Network Help Desk provide a common standard for customer support information to automatically synchronize between several systems. Once implemented, two systems can quickly share tickets with just a configuration change as they both understand the same interface. Communication between two instances on a specific ticket occurs in three steps, an invitation agreement, sharing of ticket data and continued synchronization of tickets. The standard allows for "full delegation" (analysts in both systems each make public and private comments and synchronize status) as well as "partial delegation" where the instance receiving the ticket can only make private comments and status changes are not synchronized. Tickets may be shared with multiple instances. == Implementation list ==
Foveated imaging
Foveated imaging is a digital image processing technique in which the image resolution, or amount of detail, varies across the image according to one or more "fixation points". A fixation point indicates the highest resolution region of the image and corresponds to the center of the eye's retina, the fovea. The location of a fixation point may be specified in many ways. For example, when viewing an image on a computer monitor, one may specify a fixation using a pointing device, like a computer mouse. Eye trackers which precisely measure the eye's position and movement are also commonly used to determine fixation points in perception experiments. When the display is manipulated with the use of an eye tracker, this is known as a gaze contingent display. Fixations may also be determined automatically using computer algorithms. Some common applications of foveated imaging include imaging sensor hardware and image compression. For descriptions of these and other applications, see the list below. Miniaturized foveated imaging systems can be realized by high-resolution 3D printing of multi-lens objectives directly on a CMOS (Complementary metal-oxide-semiconductor) chip. Foveated imaging is also commonly referred to as space variant imaging or gaze contingent imaging. == Applications == === Compression === Contrast sensitivity falls off dramatically as one moves from the center of the retina to the periphery. In lossy image compression, one may take advantage of this fact in order to compactly encode images. If one knows the viewer's approximate point of gaze, one may reduce the amount of information contained in the image as the distance from the point of gaze increases. Because the fall-off in the eye's resolution is dramatic, the potential reduction in display information can be substantial. Also, foveation encoding may be applied to the image before other types of image compression are applied and therefore can result in a multiplicative reduction. === Foveated sensors === Foveated sensors are multiresolution hardware devices that allow image data to be collected with higher resolution concentrated at a fixation point. An advantage to using foveated sensor hardware is that the image collection and encoding can occur much faster than in a system that post-processes a high resolution image in software. === Simulation === Foveated imaging has been used to simulate visual fields with arbitrary spatial resolution. For example, one may present video containing a blurred region representing a scotoma. By using an eye-tracker and holding the blurred region fixed relative to the viewer's gaze, the viewer will have a visual experience similar to that of a person with an actual scotoma. === Video gaming === Foveated rendering is a rendering optimization technique which uses an eye tracker integrated with a virtual reality headset to reduce the rendering workload by greatly reducing the image quality in the peripheral vision (outside of the zone gazed by the fovea).. However, other than the near-eye displays (e.g., virtual reality headset), foveated rendering is also suitable for large high-resolution display walls, desktop monitor, and even for smart phones. Over the time different foveated rendering techniques are proposed, for instance, adaptive resolution, geometric simplification, shading simplification and chromatic degradation, spatio-temporal deterioration . If we consider the variable sample distribution of physically-based rendering under the shader (e.g., hit/miss etc.), then this degradation strategies are applied on overall foveated rendering. At the CES 2016, SensoMotoric Instruments (SMI) demoed a new 250 Hz eye tracking system and a working foveated rendering solution. It resulted from a partnership with camera sensor manufacturer Omnivision who provided the camera hardware for the new system. The Apple Vision Pro mixed reality headset features dynamic foveated rendering provided by its visionOS operating system. === Quality assessment === Foveated imaging may be useful in providing a subjective image quality measure. Traditional image quality measures, such as peak signal-to-noise ratio, are typically performed on fixed resolution images and do not take into account some aspects of the human visual system, like the change in spatial resolution across the retina. A foveated quality index may therefore more accurately determine image quality as perceived by humans. === Image database retrieval === In databases that contain very high resolution images, such as a satellite image database, it may be desirable to interactively retrieve images in order to reduce retrieval time. Foveated imaging allows one to scan low resolution images and retrieve only high resolution portions as they are needed. This is sometimes called progressive transmission. == Example images ==
Marcus Hutter
Marcus Hutter (born 14 April 1967 in Munich) is a German computer scientist, professor and artificial intelligence researcher. As a senior researcher at DeepMind, he studies the mathematical foundations of artificial general intelligence. Hutter studied physics and computer science at the Technical University of Munich. In 2000, he joined Jürgen Schmidhuber's group at the Dalle Molle Institute for Artificial Intelligence Research in Manno, Switzerland. He developed a mathematical formalism of artificial general intelligence named AIXI. He has served as a professor at the College of Engineering, Computing and Cybernetics of the Australian National University in Canberra, Australia. == Research == Starting in 2000, Hutter developed and published a mathematical theory of artificial general intelligence, AIXI, based on idealised intelligent agents and reward-motivated reinforcement learning. His first book Universal Artificial Intelligence: Sequential Decisions Based on Algorithmic Probability was published in 2005 by Springer. Also in 2005, Hutter published with his doctoral student Shane Legg an intelligence test for artificial intelligence devices. In 2009, Hutter developed and published the theory of feature reinforcement learning. In 2014, Lattimore and Hutter published an asymptotically optimal extension of the AIXI agent. An accessible podcast with Lex Fridman about his theory of Universal AI appeared in 2021 and a more technical follow-up with Tim Nguyen in 2024 in the Cartesian Cafe. His new (2024) book also gives a more accessible introduction to Universal AI and progress in the 20 years since his first book, including a chapter on ASI safety, which featured as a keynote at the inaugural workshop on AI safety in Sydney. == Hutter Prize == In 2006, Hutter announced the Hutter Prize for Lossless Compression of Human Knowledge, with a total of €50,000 in prize money. In 2020, Hutter raised the prize money for the Hutter Prize to €500,000.
Marti Hearst
Marti Alice Hearst is a professor in the School of Information at the University of California, Berkeley. She did early work in corpus-based computational linguistics, including some of the first work in automating sentiment analysis, and word sense disambiguation. She invented an algorithm that became known as "Hearst patterns" which applies lexico-syntactic patterns to recognize hyponymy (ISA) relations with high accuracy in large text collections, including an early application of it to WordNet; this algorithm is widely used in commercial text mining applications including ontology learning. Hearst also developed early work in automatic segmentation of text into topical discourse boundaries, inventing a now well-known approach called TextTiling. Hearst's research is on user interfaces for search engine technology and big data analytics. She did early work in user interfaces and information visualization for search user interfaces, inventing the TileBars query term visualization. Her Flamenco research project investigated and developed the now widely used faceted navigation approach for searching and browsing web sites and information collections. She wrote the first academic book on the topic of Search User Interfaces (Cambridge University Press, 2009). Hearst is an Edge Foundation contributing author and a member of the Usage panel of the American Heritage Dictionary of the English Language. Hearst received her B.A., M.S., and Ph.D. in computer science, all from Berkeley. In 2013 she became a fellow of the Association for Computing Machinery. She became a member of the CHI Academy in 2017, and has previously served as president of the Association for Computational Linguistics and on the advisory council of NSF's CISE Directorate. Additionally, she has been a member of the Web Board for CACM, the Usage Panel for the American Heritage Dictionary, the Edge.org panel of experts, the research staff at Xerox PARC, and the boards of ACM Transactions on the Web, Computational Linguistics, ACM Transactions on Information Systems, and IEEE Intelligent Systems. Hearst has received an NSF CAREER award, an IBM Faculty Award, and an Okawa Foundation Fellowship. Her work on user interfaces has had a profound impact on the industry, earning Hearst two Google Research Awards and four Excellence in Teaching Awards.} She has also led projects worth over $3.5M in research grants. Hearst’s publications date back to 1990, when ‘A Hybrid Approach to Restricted Text Interpretation’ was published in Stanford University’s AAAI Spring Symposium on Text Based Intelligent Systems in March of that year.
General Internet Corpus of Russian
General Internet Corpus of Russian (GICR) is a corpus of Russian internet texts that has been accessible on request through an online query interface since 2013. The corpus includes rich text materials from the blogosphere, social networks, major news sources and literary magazines. == Goals of the project == The project has the status of an educational and scientific one, and many tasks of computational linguistics are solved by independent researchers and research groups with the materials obtained by GICR. While other corpus projects of Russian are focused on fiction and edited texts, General Internet Corpus provides linguists timely opportunity to learn the language as it is, with all the slang and regional peculiarities. Corpus gives the opportunity to carry out research in Linguistic research of a wide range: dialectological research, study of word distribution, study of the language of the social networks, study of the influence of gender, age and other factors on the language, frequency of words, fixed expressions and different constructions, stylistic features of texts of different segments of the Internet, etc. Social media analysis Corpus-based machine learning for evaluating automatic tagging At various times, student papers and independent researches were carried out on the project material by students, graduates and employees of MSU, MIPT, Russian State Humanitarian University, Novosibirsk State University, Higher School of Economics, Russian Academy of Sciences, SFU, CSU, SGMP, IAAS of MSU. Scientific project leaders: Belikov V. - RSUH, Moscow, Russia Selegey V. - RSUH, ABBYY, Moscow, Russia Sharoff S. - RSUH, Moscow, Russia; University of Leeds, UK The organizations involved in support of GICR: Russian State University of Humanities ABBYY Company Moscow Institute of Physics and Technology Skolkovo Institute of Science and Technology == Size and content of the corpus == Corpus size for the summer 2016 is 19.8 billion tokens, of which 49% are from VKontakte, 40% are from LiveJournal, another 4% - from Mail.ru Blogs and News, and 2% - from Russian Magazine Hall. The sources collected in news segment are: RIA Novosti, Regnum, Lenta.ru, Rosbalt. Texts are provided with metamarkup (by date of creation of the text, sex, place and year of birth of the author, Internet genre, etc.); all texts are provided with automatic morphological tagging and lemmatization. Most of the texts collected are of 2013–2014 years of creation, although in some segments, such as in Russian Magazine Hall, there are some texts collected since 1994. GICR is one of the few mega-corpora projects nowadays, which means its available size is reaching several billion of words. == Access == Currently the interface of GICR is in beta stage, so access to the search in the corpora is provided and is free, but is available for researchers on request.
Albert One
Albert One is an artificial intelligence chatbot created by Robby Garner and designed to mimic the way humans make conversations using a multi-faceted approach in natural language programming. == History == In both 1998 and 1999, Albert One won the Loebner Prize Contest, a competition between chatterbots. Some parts of Albert were deployed on the internet beginning in 1995, to gather information about what kinds of things people would say to a chatterbot. Another element of Albert One involved the building of a large database of human statements, and associated replies. This portion of the project was tested at the 1994-1997 Loebner Prize contests. Albert was the first of Robby Garner's multifaceted bots. The Albert One system was composed of several subsystems. Among those were a version of Eliza, the therapist, Elivs, another Eliza-like bot, and several other helper applications working together in a hierarchical arrangement. As a continuation of the stimulus-response library, various other database queries and assertions were tested to arrive at each of Albert's responses. Robby went on to develop networked examples of this kind of hierarchical "glue" at The Turing Hub.
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