Artificial intelligence in customer experience is the use and development of artificial intelligence (AI) to aid and improve customer experience (sometimes abbreviated to CX AI). Chatbots are often seen as the first step in the development of AI within the industry, but more tailored offerings are slowly becoming available. The use of artificial intelligence in the space has since become more diverse than simply chatbots, with AI underpinning entire CX cloud platforms now used at major corporations. Contact center as a service (CCaaS) has become a core solution of the CX (customer experience) industry, with the CCaaS market size expected to reach $17.19 Billion by 2030 in the United States alone. == History == As with many AI applications, CX AI early implementation case studies have demonstrated that AI can increase the quality of customer interactions and therefore the overall experience that organizations can provide. This in turn has suggested a higher return on investment and/or revenue as a result. The beginning of the revolution of customer experience and the use of machine learning was with chatbots. The use of this type of AI can be traced back to Alan Turing in 1950, when the Church–Turing thesis suggested that computers could use "formal reasoning" to reach conclusions. In 2017, Meta produced one of the first breakthroughs for everyday use of AI for customer experience when it allowed Facebook users to create their own messaging bots for free on its Facebook messenger platform. The main focus of this was to both automate and improve customer experience and interaction. In 2023, CCaaS vendors began announcing the integration of ChatGPT’s generative AI into their CX solutions. Generative AI adds a layer of semantics into AI outputs. This was a major breakthrough for conversational AI. Using natural language processing and conversational AI, chatbots could enhance the level of service they could provide, speaking to customers in an easy-to-understand and conversational tone. == Applications == Currently the main location for the application of CX AI in the sector is in contact centers. Historically, contact centers were simply known as call centers, but in recent years differentiation developed between the two terms. Call centers provide phone support, while contact centers also provide support via digital channels in addition to analogue phone systems. Contact centers are therefore seen as a complete customer service solution, where as call centers simply cover one aspect of customer interactions. As a part of improving CX, AI is also improving the employee experience. AI is able to automate tasks to free up time for contact center agents to focus on higher priority tasks. For example, AI can be used for auto summarization. This means that instead of human agents having to summarize customer interactions now AI can do it, saving organizations time and money.
Vanish (computer science)
Vanish was a project to "give users control over the lifetime of personal data stored on the web." It was led by Roxana Geambasu at the University of Washington. The project proposed to allow a user to enter information to send across the internet, thereby relinquishing control of it. However, the user can include an "expiration date," after which the information is no longer usable by anyone who may have a copy of it, even the creator. The Vanish approach was found to be vulnerable to a Sybil attack and thus insecure by a team called Unvanish from the University of Texas, University of Michigan, and Princeton. == Theory == Vanish acts by automating the encryption of information entered by the user with an encryption key that is unknown to the user. Along with the information the user enters, the user also enters metadata concerning how long the information should remain available. The system then encrypts the information but does not store either the encryption key or the original information. Instead, it breaks up the decryption key into smaller components that are disseminated across distributed hash tables, or DHTs, via the Internet. The DHTs refresh information within their nodes on a set schedule unless configured to make the information persistent. The time delay entered by the user in the metadata controls how long the DHTs should allow the information to persist, but once that time period is over, the DHTs will reuse those nodes, making the information about the decryption stored irretrievable. As long as the decryption key may be reassembled from the DHTs, the information is retrievable. However, once the period entered by the user has lapsed, the information is no longer recoverable, as the user never possessed the decryption key. == Implementation == Vanish currently exists as a Firefox plug-in which allows a user to enter text into either a standard Gmail email or Facebook message and choose to send the message via Vanish. The message is then encrypted and sent via the normal networking pathways through the cloud to the recipient. The recipient must have the same Firefox plug-in to decrypt the message. The plugin accesses BitTorrent DHTs, which have 8-hour lifespans. This means the user may select an expiration date for the message in increments of 8 hours. After the expiration of the user-defined time span, the information in the DHT is overwritten, thereby eliminating the key. While both the user and recipient may have copies of the original encrypted message, the key used to turn it back into plain text is now gone. Although this particular instance of the data has become inaccessible, it's important to note that the information can always be saved by other means before expiration (copied or even via screen shots) and published again.
List of C++ software and tools
This is a list of notable software and programming tools for the C++ programming language, including libraries, web frameworks, programming language implementations, compilers, integrated development environments (IDEs), and other related software development utilities. == Compilers and IDEs == AMD Optimizing C/C++ Compiler — proprietary fork of LLVM + Clang for Linux C++Builder — rapid application development (RAD) environment Clang – compiler front end for C, C++, and Objective-C, part of LLVM CLion — C++ IDE by JetBrains Code::Blocks — open-source cross-platform IDE that supports multiple compilers including GCC, Clang and Visual C++ CodeLite — cross-platform IDE for the C/C++ programming languages using the wxWidgets toolkit CodeSynthesis XSD – XML Data Binding compiler Dev-C++ — MinGW or TDM-GCC 64bit port of the GCC as its compiler GCC – GNU Compiler Collection Intel C++ Compiler – proprietary high-performance compiler by Intel KDevelop — IDE part of the KDE project and is based on KDE Frameworks and Qt, the C/C++ backend uses Clang. Microsoft Visual C++ – proprietary C++ compiler and IDE for Windows Oracle Developer Studio — Solaris, OpenSolaris, RHEL, and Oracle Linux operating systems. Qt Creator — part of the SDK for the Qt GUI application development framework and uses the Qt API SlickEdit — text editor and IDE Turbo C++ – legacy C++ IDE and compiler popular in the 1990s Understand — IDE that enables static code analysis through an array of visuals, documentation, and metric tools. Visual Studio — integrated development environment by Microsoft that supports C++ Visual Studio Code — integrated development environment by Microsoft that supports C++ Xcode — Apple IDE to develop macOS, iOS, iPadOS, watchOS, tvOS, and visionOS that supports C++ source code. == Debuggers == Allinea DDT – a graphical debugger dbx — a proprietary source-level debugger GNU Debugger – portable debugger that runs on many Unix-like systems Modular Debugger — a C/C++ source level debugger for Solaris and derivates Undo LiveRecorder — time travel debugger == Libraries == Active Template Library – template-based C++ classes developed by Microsoft Apache MXNet — deep learning framework Apache Xerces – parsing, validating, and serializing and manipulating XML. Asio — networking and low-level I/O library Bitpit — scientific computing and mesh manipulation library Boost — collection of peer-reviewed libraries Botan — cryptography library C++ AMP – easy way to write programs that compile and execute on data-parallel hardware, such as graphics cards and GPUs C++ Standard Library — standard library for the language C++/WinRT — library for Microsoft's Windows Runtime platform, designed to provide access to modern Windows APIs. C3D Toolkit — geometric modeling kernel Caffe — deep learning framework CAPD — library for rigorous numerics and dynamical systems Cassowary — constraint-solving toolkit that efficiently solves systems of linear equalities and inequalities Cinder — library for creative coding ClanLib — cross-platform game SDK CMU Sphinx — speech recognition system Crypto++ — cryptographic algorithms library Dlib — general-purpose cross-platform library Dune — partial differential equations using grid-based methods fastText — text representation and text classification library FLTK — GUI toolkit Geospatial Data Abstraction Library — geospatial data access library GDCM — image library General Polygon Clipper — polygon clipping library GiNaC — computer algebra system that uses Class Library for Numbers for implementing arbitrary-precision arithmetic GLFW — OpenGL and window management library HarfBuzz — text rendering and typesetting library High Efficiency Image File Format — digital container format for storing individual digital images and image sequences ITK — image analysis library Integrated Performance Primitives — domain-specific functions that are highly optimized for diverse Intel architectures Jackets library — GPU computing library JSBSim — open-source flight dynamics model JUCE — framework for audio applications KDE Frameworks — collection of libraries from the KDE project KFRlib — digital signal processing framework LEMON — library for optimization and graph problems LevelDB — key–value database library Libdash — MPEG-DASH streaming library libLAS — reading and writing geospatial data encoded in the ASPRS laser (LAS) file format libsigc++ — typesafe callbacks LibRaw — free and open-source software library for reading raw files from digital cameras libSBML — application programming interface (API) for the SBML (Systems Biology Markup Language) LIBSVM — sequential minimal optimization (SMO) algorithm for kernelized support vector machines Libx — DirectX .X files graphics library Loki — collection of design patterns LIVE555 — multimedia streaming library Metakit — embedded database library Microsoft Cognitive Toolkit — deep learning toolkit Microsoft Foundation Class Library — object-oriented library for developing desktop applications for Windows Microsoft SEAL — homomorphic encryption library mlpack — machine learning and AI library Mobile Robot Programming Toolkit — robotics research library Object Windows Library — Object Windows Library, superseded by VCL Open Cascade — CAD and 3D modeling library Open Asset Import Library — 3D model import library to provide a common API for different 3D asset file formats OpenCV – computer vision and machine learning library OpenFOAM — computational fluid dynamics toolkit OpenH264 — real-time encoding and decoding video streams in the H.264/MPEG-4 AVC format OpenImageIO — image processing library Open Inventor — higher layer of programming for OpenGL OpenNN — neural networks library OpenVDB — sparse volume data library openFrameworks — creative coding toolkit OpenRTM-aist — robotics middleware library Oracle Template Library — database access that supports IBM Db2 and Open Database Connectivity Orfeo toolbox — remote sensing image processing library OR-Tools — operations research and optimization library Parallel Augmented Maps — ordered sets, ordered maps, and augmented maps. Parallel Patterns Library — Microsoft library that provides features for multicore programming PhysX — physics simulation engine POCO C++ Libraries — general-purpose libraries for software development Poppler — PDF rendering library Protocol Buffers — data serialization library Qt — cross-platform widget toolkit QuantLib — quantitative finance library RocksDB — key–value database library ROOT — data analysis framework from CERN ROS — robotics middleware Scintilla — source code editing component SDL – Simple DirectMedia Layer, cross-platform development library for multimedia applications SFML – Simple and Fast Multimedia Library Shark – open-source machine learning library Shogun — machine learning toolbox Skia — 2D graphics library Snappy — compression library Sound Object Library — music and audio development Standard Template Library — library of containers and algorithms Stapl — parallel computing library SymbolicC++ — symbolic computation library TerraLib — GIS library Tesseract OCR — optical character recognition engine Threading Building Blocks — parallel computing library ThreadWeaver — concurrency framework Tiny-dnn — lightweight deep learning library TinyXML — lightweight XML parser Tkrzw — key–value databases VTD-XML — XML processing library wxWidgets — cross-platform GUI toolkit x265 — video encoding library for HEVC XGBoost — gradient boosting library Windows Template Library — Win32 development === Mathematical and numerical libraries === == Tools == Akonadi — a C++/Qt framework and storage service for personal information management BALL – framework and set of algorithms and data structures for molecular modelling and computational structural bioinformatics Boehm garbage collector – conservative garbage collector CEGUI — C++ GUI library ClanLib – video game SDK CMake — cross-platform build system for C++ projects Confidential Consortium Framework – blockchain infrastructure framework DaviX – WebDAV client Doxygen — documentation generator for C++ and other languages FLTK — Fast Light Toolkit, cross-platform GUI library Fox toolkit — C++ GUI toolkit GDB — GNU Project debugger, often used with C and C++ gtkmm — official C++ interface for the popular GUI library GTK HOOPS Visualize — 3D computer graphics HPX — partitioned global address space Parallel programming Runtime System JUCE — cross-platform C++ audio and GUI framework LessTif — free clone of Motif GUI toolkit MFC — Microsoft Foundation Class library Nana — modern C++ GUI toolkit PTK Toolkit — 2D rendering engine and SDK, and portability options. Qt — cross-platform C++ GUI toolkit Rogue Wave — C++ GUI toolkit TnFOX — C++ GUI toolkit Ultimate++ — cross-platform C++ GUI framework Valgrind — tool suite for debugging and profiling C/C++ programs wxWidgets — cross-platform C++ GUI toolkit x265 — encoder for creating digital video streams in the High Efficiency Vid
Software engineering demographics
Software engineers make up a significant portion of the global workforce. As of 2022, there are an estimated 26.9 million professional software engineers worldwide, up from 21 million in 2016. == By country == === United States === In 2023, there were an estimated 1.6 million professional software developers in North America. There are 166 million people employed in the US workforce, making software developers 0.96% of the total workforce. ==== Summary ==== ==== Software engineers vs. traditional engineers ==== The following two tables compare the number of software engineers (611,900 in 2002) versus the number of traditional engineers (1,157,020 in 2002). There are another 1,500,000 people in system analysis, system administration, and computer support, many of whom might be called software engineers. Many systems analysts manage software development teams, and as analysis is an important software engineering role, many of them may be considered software engineers in the near future. This means that the number of software engineers may actually be much higher. It is important to note that the number of software engineers declined by 5 to 10 percent from 2000 to 2002. ==== Computer managers vs. construction and engineering managers ==== Computer and information system managers (264,790) manage software projects, as well as computer operations. Similarly, Construction and engineering managers (413,750) oversee engineering projects, manufacturing plants, and construction sites. Computer management is 64% the size of construction and engineering management. ==== Software engineering educators vs. engineering educators ==== Most people working in the field of computer science, whether making software systems (software engineering) or studying the theoretical and mathematical facts of software systems (computer science), acquire degrees in computer science. According to the U.S. Bureau of Labor Statistics (May 2023 data), there were approximately 44,800 postsecondary computer science teachers and 50,300 engineering teachers, indicating that the computer science educator workforce is nearly 89% as large as that of engineering educators. The combined number of postsecondary chemistry (25,400) and physics (17,100) teachers totaled 42,500, slightly less than the number of computer science educators. ==== Other software and engineering roles ==== ==== Relation to IT demographics ==== Software engineers are part of the much larger software, hardware, application, and operations community. In 2000 in the U.S., there were about 680,000 software engineers and about 10,000,000 IT workers. As of early 2025, there are an estimated 47.2 million software developers worldwide, representing a 50% increase from 31 million in Q1 2022. There are no numbers on testers in the BLS data. === India === There has been a healthy growth in the number of India's IT professionals over the past few years. From a base of 6,800 knowledge workers in 1985–86, the number increased to 522,000 software and services professionals by the end of 2001–02. It is estimated that out of these 528,000 knowledge workers, almost 170,000 are working in the IT software and services export industry; nearly 106,000 are working in the IT enabled services and over 230,000 in user organizations. === Australia === In May 2024, the Australian government reported that 169,300 Australians are employed as software and applications programmers, 17% of who are women. The role grew annually by 8,300 workers. === Russia === According to the Russian government, the number of IT specialists in the country increased by 13% in 2023, reaching approximately 857,000. During the initial phase of the 2022 invasion of Ukraine, an estimated 100,000 IT specialists left Russia.
Evntlive
Evntlive was an interactive digital concert venue that allowed music fans worldwide to stream concerts to their computer, tablet, or phone. Based in Redwood City, CA, EVNTLIVE Beta launched on April 15, 2013. EVNTLIVE provided users with the ability to switch camera angles, view All Access interviews and clips from artists, buy music, and chat with other online concert-goers in the in-app feature. Users could watch live and on-demand concerts with both free and pay-per-view concerts offered. In its first two months, EVNTLIVE streamed live performances of popular artists ranging from Bon Jovi to Wale, as well as music festivals such as Taste of Country and Mountain Jam; including performances by The Lumineers, Gary Clark Jr., Phil Lesh & Friends, Primus, and more. On December 6, 2013, Evntlive was acquired and absorbed by Yahoo!. The site ceased operations and redirected viewers to Yahoo! Music and Yahoo! Screen promptly afterwards. == About the Platform == EvntLive is an HTML5, web-based platform available on laptops, iPads, and mobile devices. Users must register for a free account on Evntlive’s website in order to reserve tickets and access live and on-demand content. Once they reserve tickets, they can view All Access features from their favorite artists or bands, purchase music, and interact with other online audience members using Buzz. Users can also switch between alternate camera angles as though they are on the concert floor - sharing the experience with their friends online in real-time. EvntLive was acquired by Yahoo in December 2013 == Artists == Bon Jovi Wale Escape the Fate The Parlotones === Taste of Country Music Festival === Trace Adkins Willie Nelson Justin Moore Montgomery Gentry Craig Campbell Blackberry Smoke Gloriana Dustin Lynch LoCash Cowboys Rachel Farley Parmalee Joe Nichols === Mountain Jam Music Festival === Source: The Lumineers Primus Widespread Panic Gov't Mule Phil Lesh The Avett Brothers Dispatch Rubblebucket Michael Franti Jackie Greene Deer Tick Gary Clark Jr. ALO The London Souls Nicki Bluhm Amy Helm The Lone Bellow The Revivalists Swear and Shake Roadkill Ghost Choir Michael Bernard Fitzgerald Michele Clark 's Sunset Sessions Semi Precious Weapons Dale Earnhardt Jr. Jr. DigiTour Media Pentatonix Allstar Weekend Tyler Ward === Launch Music Festival ===
Web development
Web development is the process of designing, developing and maintaining websites and web apps. Web development encompasses several different fields, most commonly referring to the programming of websites. Front-end development is the act of developing the user interface and client-side code, while back-end development focuses on the infrastructure behind a website, mainly server-side code. Since the World Wide Web was released publicly in 1993, web development has evolved greatly, with websites changing from a collection of static HTML pages to complex projects using frameworks, servers, and databases. == Overview == Web development includes many individual tasks, including web design, web content development, networking, and coding. Among web professionals, "web development" usually refers to the main non-design aspects of building websites: writing markup and coding. Web development is generally split into two fields: front-end development and back-end development. Front-end developers create the user interface of websites, turning web designs into HTML, CSS, and JavaScript code. Front-end developers must also make sure that websites work consistently across different browsers and devices. Back-end development, also known as server-side development, focuses on the infrastructure behind a website, including APIs, database management, and security. Some choose to be full-stack developers, meaning they work on both the front-end and back-end. == History == The World Wide Web is often categorised into three generations: Web 1.0, Web 2.0, and Web 3.0 (or Web3). It was invented in 1989, and released to the public in 1993. In the early years of the web, restrospecitvely referred to as Web 1.0, websites were simply a collection of static HTML files, and had limited interactivity. After the introduction of JavaScript in 1995, websites could contain logic, allowing for interactivity. The following year CSS was released, allowing greater control over the styling of web pages. In 1999, the term Web 2.0 was coined by Darcy DiNucci. The term later resurfaced in the early 2000s, as websites started to increase in complexity, requiring server-side services in addition to JavaScript. This led to the emergence of various new programming languages and frameworks designed for backend services, such as PHP, Active Server Pages, and Jakarta Server Pages. This enabled websites to do additional server-side processing, such as accessing databases. Another shift in web development was the release of the iPhone in 2007. This created a new medium for accessing the web, requiring a new approach to web development, and resulting in responsive web design, which allows a single website to appear different depending on the device running it. Later, progressive web apps were introduced, allowing websites to be installed on a device as an independent application. In the 2010s, JavaScript frameworks began to emerge, creating new ways to manipulate web pages, and increasing compatibility between web browsers. JQuery was popular in the early 2010s, but was later surpassed by other frameworks such as React and Vue.js. In the mid 2020s, use of AI became prevalent among web developers, with the 2025 Stack Overflow survey showing over 80% of developers saying the use AI at least monthly in their development process.
ISPConfig
ISPConfig is an open source hosting control panel for Linux, licensed under BSD license and developed by the company ISPConfig UG. The ISPConfig project was started in autumn 2005 by Till Brehm from the German company projektfarm GmbH. == Overview == Using the dashboard, administrators have the ability to manage websites, email addresses, MySQL and MariaDB as well as PostgreSQL (since version 3.3) databases, FTP accounts, Shell accounts and DNS records through a web-based interface. The software has 4 login levels: administrator, reseller, client, and email-user, each with a different set of permissions. == Operating Systems == ISPConfig is only available on Linux, with CentOS, Debian, and Ubuntu being among the supported distributions. == Features == The following services and features are supported: Management of a single or multiple servers from one control panel. Web server management for Apache HTTP Server and Nginx. Mail server management (with virtual mail users) with spam and antivirus filter using Postfix (software) and Dovecot (software). DNS server management (BIND, Powerdns). Configuration mirroring and clusters. Administrator, reseller, client and mail-user login. Virtual server management for OpenVZ Servers. Website statistics using Webalizer and AWStats