An Emotion Markup Language (EML or EmotionML) has first been defined by the W3C Emotion Incubator Group (EmoXG) as a general-purpose emotion annotation and representation language, which should be usable in a large variety of technological contexts where emotions need to be represented. Emotion-oriented computing (or "affective computing") is gaining importance as interactive technological systems become more sophisticated. Representing the emotional states of a user or the emotional states to be simulated by a user interface requires a suitable representation format; in this case a markup language is used. EmotionML version 1.0 was published by the group in May 2014. == Example == Here is an example of an EmotionML document describing emotions expressed in a video recording of the interaction between a teacher, Alice, and a student, Bob. == History == In 2006, a first W3C Incubator Group, the Emotion Incubator Group (EmoXG), was set up "to investigate a language to represent the emotional states of users and the emotional states simulated by user interfaces" with the final Report published on 10 July 2007. In 2007, the Emotion Markup Language Incubator Group (EmotionML XG) was set up as a follow-up to the Emotion Incubator Group, "to propose a specification draft for an Emotion Markup Language, to document it in a way accessible to non-experts, and to illustrate its use in conjunction with a number of existing markups." The final report of the Emotion Markup Language Incubator Group, Elements of an EmotionML 1.0, was published on 20 November 2008. The work then was continued in 2009 in the frame of the W3C's Multimodal Interaction Activity, with the First Public Working Draft of "Emotion Markup Language (EmotionML) 1.0" being published on 29 October 2009. The Last Call Working Draft of "Emotion Markup Language 1.0", was published on 7 April 2011. The Last Call Working Draft addressed all open issues that arose from feedback of the community on the First Call Working Draft as well as results of a workshop held in Paris in October 2010. Along with the Last Call Working Draft, a list of vocabularies for EmotionML has been published to aid developers using common vocabularies for annotating or representing emotions. Annual draft updates were published until the 1.0 version was finished in 2014. == Reasons for defining an emotion markup language == A standard for an emotion markup language would be useful for the following purposes: To enhance computer-mediated human-human or human-machine communication. Emotions are a basic part of human communication and should therefore be taken into account, e.g. in emotional Chat systems or emphatic voice boxes. This involves specification, analysis and display of emotion related states. To enhance systems' processing efficiency. Emotion and intelligence are strongly interconnected. The modeling of human emotions in computer processing can help to build more efficient systems, e.g. using emotional models for time-critical decision enforcement. To allow the analysis of non-verbal behavior, emotion, mental states that can be provided using web services to enable data collection, analysis, and reporting. Concrete examples of existing technology that could apply EmotionML include: Opinion mining / sentiment analysis in Web 2.0, to automatically track customer's attitude regarding a product across blogs; Affective monitoring, such as ambient assisted living applications, fear detection for surveillance purposes, or using wearable sensors to test customer satisfaction; Wellness technologies that provide assistance according to a person's emotional state with the goal to improve the person's well-being; Character design and control for games and virtual worlds; Building web services to capture, analysis, and report data of non-verbal behavior, emotion and mental states of an individual or group across the internet using standard web technologies such as HTML5 and JSON. Social robots, such as guide robots engaging with visitors; Expressive speech synthesis, generating synthetic speech with different emotions, such as happy or sad, friendly or apologetic; expressive synthetic speech would for example make more information available to blind and partially sighted people, and enrich their experience of the content; Emotion recognition (e.g., for spotting angry customers in speech dialog systems, to improve computer games or e-Learning applications); Support for people with disabilities, such as educational programs for people with autism. EmotionML can be used to make the emotional intent of content explicit. This would enable people with learning disabilities (such as Asperger syndrome) to realise the emotional context of the content; EmotionML can be used for media transcripts and captions. Where emotions are marked up to help deaf or hearing impaired people who cannot hear the soundtrack, more information is made available to enrich their experience of the content. The Emotion Incubator Group has listed 39 individual use cases for an Emotion markup language. A standardised way to mark up the data needed by such "emotion-oriented systems" has the potential to boost development primarily because data that was annotated in a standardised way can be interchanged between systems more easily, thereby simplifying a market for emotional databases, and the standard can be used to ease a market of providers for sub-modules of emotion processing systems, e.g. a web service for the recognition of emotion from text, speech or multi-modal input. == The challenge of defining a generally usable emotion markup language == Any attempt to standardize the description of emotions using a finite set of fixed descriptors is doomed to failure, as there is no consensus on the number of relevant emotions, on the names that should be given to them or how else best to describe them. For example, the difference between ":)" and "(:" is small, but using a standardized markup it would make one invalid. Even more basically, the list of emotion-related states that should be distinguished varies depending on the application domain and the aspect of emotions to be focused. Basically, the vocabulary needed depends on the context of use. On the other hand, the basic structure of concepts is less controversial: it is generally agreed that emotions involve triggers, appraisals, feelings, expressive behavior including physiological changes, and action tendencies; emotions in their entirety can be described in terms of categories or a small number of dimensions; emotions have an intensity, and so on. For details, see the Scientific Descriptions of Emotions in the Final Report of the Emotion Incubator Group. Given this lack of agreement on descriptors in the field, the only practical way of defining an emotion markup language is the definition of possible structural elements and to allow users to "plug in" vocabularies that they consider appropriate for their work. An additional challenge lies in the aim to provide a markup language that is generally usable. The requirements that arise from different use cases are rather different. Whereas manual annotation tends to require all the fine-grained distinctions considered in the scientific literature, automatic recognition systems can usually distinguish only a very small number of different states and affective avatars need yet another level of detail for expressing emotions in an appropriate way. For the reasons outlined here, it is clear that there is an inevitable tension between flexibility and interoperability, which need to be weighed in the formulation of an EmotionML. The guiding principle in the following specification has been to provide a choice only where it is needed, and to propose reasonable default options for every choice. == Applications and web services benefiting from an emotion markup language == There are a range of existing projects and applications to which an emotion markup language will enable the building of webservices to measure capture data of individuals non-verbal behavior, mental states, and emotions and allowing results to be reported and rendered in a standardized format using standard web technologies such as JSON and HTML5. One such project is measuring affect data across the Internet using EyesWeb.
QANDA
QANDA (stands for 'Q and A') is an AI-based learning platform developed by Mathpresso Inc., a South Korea-based education technology company. Its best known feature is a solution search, which uses optical character recognition technology to scan problems and provide step-by-step solutions and learning content. As of March 2024, QANDA solved over 6.3 billion questions. QANDA has 90 million total registered users and has reached 8 million monthly active users (MAU) in 50 countries. 90% of the cumulative users are from overseas such as Vietnam and Indonesia. In January 2024, its MathGPT, a math-specific small large language model set a new world record, surpassed Microsoft's 'ToRA 13B', the previous record holder in benchmarks assessing mathematical performance such as 'MATH' (high school math) and 'GSM8K' (grade school math). 'MathGPT' was co-developed with Upstage and KT. In March 2024, Mathpresso launched 'Cramify' (formerly known as Prep.Pie), an AI-powered study material generator designed to create personalized exam prep materials for U.S. college students. It uses generative AI to create customized study materials uploaded by students. Its features include a range of tools including study summarizer and question solver. == History == Co-founder Jongheun ‘Ray’ Lee first came up with the idea of QANDA during his freshman year in college. While he was tutoring to earn money, Lee realized that the quality of education a student receives is greatly based on their location. Lee saw his K-12 students were regularly asking similar questions and realized that these questions were from a pre-selected number of textbooks currently being used in schools. He decided to team up with his high school friend, Yongjae ‘Jake’ Lee to build a platform whereby, one uses a mobile app to scan and submit questions, and students can ask and receive detailed responses. Lee's school friends, Wonguk Jung and Hojae Jeong, joined the team. In June 2015, Mathpresso, Inc. was founded in Seoul, South Korea. In January 2016, Mathpresso's first product QANDA was launched. It supported a Q&A feature between students and tutors. In October 2017, QANDA introduced an AI-based search capability that permitted users to search for answers in seconds. In April 2020, Jake Yongjae Lee(CEO & co-founder) and Ray Jongheun Lee (co-founder) were selected as Forbes 30 under 30 Asia. In June 2021, QANDA raised $50 million in series C funding. Jake Yongjae Lee was recognized as an Innovator Under 35 by MIT Technology Review. In November 2021, QANDA secured a strategic investment from Google. Since its inception, it has received backing in Series C funding from investors namely Google, Yellowdog, GGV Capital, Goodwater Capital, KDB, and SKS Private Equity with participation from SoftBank Ventures Asia, Legend Capital, Mirae Asset Venture Investment, and Smilegate Investment. In September 2023, Mathpresso has raised $8 million (10 billion KRW) from Korea's telecom giant, KT. The total cumulative investment is about 130 million US dollars. The partnership aims to accelerate the development of an education-specific Large Language Model. The company intends to incorporate the LLM model to fortify its AI tutor, which later will be integrated into the existing services: QANDA App, B2B & B2G Saas, and 1:1 online tutoring (QANDA Tutor). == Features == QANDA features OCR-based solution search, one-on-one Q&A tutoring, a study timer. In 2021, QANDA launched additional features, including the premium subscription model that offers unlimited “byte-sized” micro-video lectures and the community feature that enhances collaborative learning. In 2021, QANDA launched QANDA Tutor, a tablet-based 1:1 tutoring service and QANDA Study, a 1:N online school in Vietnam. In 2022, QANDA launched an exam prep feature that offers past exam materials from school via online. This feature is currently available in South Korea. In August 2023, QANDA launched a beta version of an LLM-powered AI Tutor. == Awards and recognition == Best Hidden Gems of 2017 by Google Playstore 2018 AWS AI Startup Challenge Award National representative for the Google AI for Social Good APAC, 2018 Best Self-Improvement Apps of 2018 by Google Playstore GSV Edtech 150 — the Most Transformational Growth Companies in Digital Learning Speaker at the Google App Summit, 2021 Selected as a prospect unicorn company by Korea Technology Finance Corporation in 2023 Winner of G20-DIA Global Pitching in 2023 2021, 2022, 2023 East Asia EdTech 150 by HolonIQ
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DoorDash
DoorDash, Inc. is an American company operating online food ordering and food delivery. It trades under the symbol DASH. With a 56% market share, DoorDash is the largest food delivery platform in the United States. It also has a 60% market share in the convenience delivery category. As of December 31, 2020, the platform was used by 450,000 merchants, 20 million consumers, and had over one million delivery couriers. Founded by Tony Xu, Andy Fang, Stanley Tang and Evan Moore, DoorDash made its debut on the Fortune 500 list in 2024, ranking No. 443. DoorDash has been sued for or held legally liable for withholding tips, reducing tip transparency, antitrust price manipulation, listing restaurants without permission, misclassifying workers, withholding sick time, and illegally selling personal data. As of April 2026, DoorDash operates in the United States (including Puerto Rico), Canada, Australia, and New Zealand. Through its subsidiaries Deliveroo and Wolt, the company also operates across Europe, as well as in Azerbaijan, Georgia, Israel, Kazakhstan, Kuwait, and the United Arab Emirates. == History == In January 2013, Stanford University students Tony Xu, Stanley Tang, Andy Fang and Evan Moore launched PaloAltoDelivery.com in Palo Alto, California. In the summer of 2013, it received US$120,000 in seed money from Y Combinator in exchange for a 7% stake. It incorporated as DoorDash in June 2013. DoorDash's first partnership with a fast food burger restaurant chain was in April 2016, when it partnered with CKE Restaurants, parent company of Carl's Jr. and Hardee's, for food delivery. In December 2017, DoorDash announced its partnership with Wendy's for delivery from its restaurants. In December 2018, DoorDash overtook Uber Eats to hold the second position in total US food delivery sales, behind GrubHub. By March 2019, it had exceeded GrubHub in total sales, at 27.6% of the on-demand delivery market. By early 2019, DoorDash was the largest food delivery provider in the U.S., as measured by consumer spending. In October 2019, DoorDash opened its first ghost kitchen, DoorDash Kitchen, in Redwood City, California, with four restaurants operating at the location. By June 2020, DoorDash had raised more than $2.5 billion over several financing rounds from investors including Y Combinator, Charles River Ventures, SV Angel, Khosla Ventures, Sequoia Capital, SoftBank Group, GIC, and Kleiner Perkins. DoorDash announced a partnership with KFC in September 2020, followed by Taco Bell in October 2020. In November 2020, DoorDash announced the opening of its first physical restaurant location, partnering up with Bay Area restaurant Burma Bites to offer delivery and pick-up orders. In December 2020, it became a public company via an initial public offering, raising $3.37 billion. In November 2021, DoorDash acquired Finland's Wolt for €7bn. In August 2022, DoorDash announced it would end its partnership with Walmart in September, ending the companies' cooperation agreement from 2018. In November 2022, DoorDash announced plans to lay off 1,250 corporate employees, or about six percent of its workforce, to rein in expenses. In June 2023, DoorDash announced it would give its drivers the option of earning an hourly minimum wage instead of being paid per delivery. However, drivers are only paid hourly when on an active delivery. In September 2023, the company transferred its stock listing from the New York Stock Exchange to the Nasdaq. On December 18, 2023, DoorDash was added to the Nasdaq-100 index. In March 2025, DoorDash announced a partnership with Klarna, a Buy Now, Pay Later (BNPL) service, letting customers schedule small payments over a set period of time. DoorDash received widespread criticism from this decision, including internet mockery, given concerns about the increase of household debt in America. In 2025, DoorDash acquired the UK-based delivery service Deliveroo for $3.88 billion. The combined company operates in 40 countries and serves 50 million users monthly. In September 2025, DoorDash and Ace Hardware (the largest hardware cooperative) announced their partnership to offer delivery for home use products from over 4,000 Ace locations. == Lawsuits against DoorDash == === 2017 class-action lawsuit for misclassifying workers === In 2017, a class-action lawsuit was filed against DoorDash for allegedly misclassifying delivery drivers in California and Massachusetts as independent contractors. In 2022, a tentative settlement was reached in which DoorDash would pay $100 million total, with $61 million going to over 900,000 drivers, paying out just over $130 per driver, and $28 million for the lawyers. Gizmodo criticized the settlement, noting that the $413 million that DoorDash CEO Tony Xu received the previous year was one of the largest CEO compensation packages of all time. === 2019 data breach lawsuit === On May 4, 2019, DoorDash confirmed 4.9 million customers, delivery workers and merchants had sensitive information stolen via a data breach. Those who joined the platform after April 5, 2018, were unaffected by the breach. A class-action lawsuit for the breach was filed against DoorDash in October 2019. === Withholding of tips and subsequent class-action lawsuits === In July 2019, the company's tipping policy was criticized by The New York Times, and later The Verge and Vox and Gothamist. Drivers receive a guaranteed minimum per order that is paid by DoorDash by default. When a customer added a tip, instead of going directly to the driver, it first went to the company to cover the guaranteed minimum. Drivers then only directly received the part of the tip that exceeded the guaranteed minimum per order. In January 2020, it was reported that DoorDash had lied about skimming tips from its drivers, causing them to earn an average of $1.45 an hour after expenses, and that after the company had allegedly overhauled its tipping system, DoorDash was still manipulating per-delivery payouts at the expense of drivers. A DoorDash customer filed a class action lawsuit against the company for its "materially false and misleading" tipping policy. The case was referred to arbitration in August 2020. Under pressure, the company revised its policy. The company settled a lawsuit with District of Columbia Attorney General Karl Racine for $2.5 million, with funds going to deliverers, the government, and to charity. ==== 2021 driver strike for tip transparency ==== In July 2021, DoorDash drivers went on strike to protest lack of tip transparency and to ask for higher pay. At the time of the strike, and, as of June 2022, DoorDash did not allow drivers to see the full tip amounts prior to accepting a delivery in the app. If customers tip over a set amount for the order total, Doordash hides a portion of the tip until the delivery is complete. The strike occurred after DoorDash rewrote its code to cut off access to Para, a third-party app that drivers had been using to see the full tip amounts. ==== 2025 class-action lawsuit settlement ==== In 2025, DoorDash agreed to pay around $17 million for "misleading both consumers and delivery workers" with tips being docked from drivers' pay instead of directly going to drivers. === 2020 antitrust litigation === In April 2020, in the case of Davitashvili v. GrubHub Inc. DoorDash, Grubhub, Postmates, and Uber Eats were accused of monopolistic power by only listing restaurants on its apps if the restaurant owners signed contracts which include clauses that require prices be the same for dine-in customers as for customers receiving delivery. The plaintiffs stated that this arrangement increases the cost for dine-in customers, as they are required to subsidize the cost of delivery; and that the apps charge "exorbitant" fees, which range from 13% to 40% of revenue, while the average restaurant's profit ranges from 3% to 9% of revenue. The lawsuit seeks treble damages, including for overcharges, since April 14, 2016, for dine-in and delivery customers in the United States at restaurants using the defendants’ delivery apps. Although several preliminary documents in the case have now been filed, a trial date has not yet been set. === Litigation for illegal unauthorized restaurant listing === In May 2021, DoorDash was criticized for unauthorized listings of restaurants who had not given permission to appear on the app. The company was sued by Lona's Lil Eats in St. Louis, with the lawsuit claiming that DoorDash had listed them without permission, then prevented any orders to the restaurant from going through and redirecting customers to other restaurants instead, because Lona's was "too far away," when in reality it had not paid DoorDash a fee for listing. This aspect of DoorDash's business practice is illegal in California. === 2021 lawsuit by the city of Chicago === In August 2021, the city of Chicago sued DoorDash and GrubHub. According to Chicago mayor Lori Lightfoot, the companies broke the law by using "unfair and deceptive t
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