Quality of experience (QoE) is a measure of the delight or annoyance of a customer's experiences with a service (e.g., web browsing, phone call, TV broadcast). QoE focuses on the entire service experience; it is a holistic concept, similar to the field of user experience, but with its roots in telecommunication. QoE is an emerging multidisciplinary field based on social psychology, cognitive science, economics, and engineering science, focused on understanding overall human quality requirements. == Definition and concepts == In 2013, within the context of the COST Action QUALINET, QoE has been defined as:The degree of delight or annoyance of the user of an application or service. It results from the fulfillment of his or her expectations with respect to the utility and / or enjoyment of the application or service in the light of the user’s personality and current state.This definition has been adopted in 2016 by the International Telecommunication Union in Recommendation ITU-T P.10/G.100. Before, various definitions of QoE had existed in the domain, with the above-mentioned definition now finding wide acceptance in the community. QoE has historically emerged from Quality of Service (QoS), which attempts to objectively measure service parameters (such as packet loss rates or average throughput). QoS measurement is most of the time not related to a customer, but to the media or network itself. QoE however is a purely subjective measure from the user's perspective of the overall quality of the service provided, by capturing people's aesthetic and hedonic needs. QoE looks at a vendor's or purveyor's offering from the standpoint of the customer or end user, and asks, "What mix of goods, services, and support, do you think will provide you with the perception that the total product is providing you with the experience you desired and/or expected?" It then asks, "Is this what the vendor/purveyor has actually provided?" If not, "What changes need to be made to enhance your total experience?" In short, QoE provides an assessment of human expectations, feelings, perceptions, cognition and satisfaction with respect to a particular product, service or application. QoE is a blueprint of all human subjective and objective quality needs and experiences arising from the interaction of a person with technology and with business entities in a particular context. Although QoE is perceived as subjective, it is an important measure that counts for customers of a service. Being able to measure it in a controlled manner helps operators understand what may be wrong with their services and how to improve them. == QoE factors == QoE aims at taking into consideration every factor that contributes to a user's perceived quality of a system or service. This includes system, human and contextual factors. The following so-called "influence factors" have been identified and classified by Reiter et al.: Human Influence Factors Low-level processing (visual and auditory acuity, gender, age, mood, …) Higher-level processing (cognitive processes, socio-cultural and economic background, expectations, needs and goals, other personality traits…) System Influence Factors Content-related Media-related (encoding, resolution, sample rate, …) Network-related (bandwidth, delay, jitter, …) Device-related (screen resolution, display size, …) Context Influence Factors Physical context (location and space) Temporal context (time of day, frequency of use, …) Social context (inter-personal relations during experience) Economic context Task context (multitasking, interruptions, task type) Technical and information context (relationship between systems) Studies in the field of QoE have typically focused on system factors, primarily due to its origin in the QoS and network engineering domains. Through the use of dedicated test laboratories, the context is often sought to be kept constant. == QoE versus User Experience == QoE is strongly related to but different from the field of User Experience (UX), which also focuses on users' experiences with services. Historically, QoE has emerged from telecommunication research, while UX has its roots in Human–Computer Interaction. Both fields can be considered multi-disciplinary. In contrast to UX, the goal of improving QoE for users was more strongly motivated by economic needs. Wechsung and De Moor identify the following key differences between the fields: == QoE measurement == As a measure of the end-to-end performance at the service level from the user's perspective, QoE is an important metric for the design of systems and engineering processes. This is particularly relevant for video services because – due to their high traffic demands –, bad network performance may highly affect the user's experience. So, when designing systems, the expected output, i.e. the expected QoE, is often taken into account – also as a system output metric and optimization goal. To measure this level of QoE, human ratings can be used. The mean opinion score (MOS) is a widely used measure for assessing the quality of media signals. It is a limited form of QoE measurement, relating to a specific media type, in a controlled environment and without explicitly taking into account user expectations. The MOS as an indicator of experienced quality has been used for audio and speech communication, as well as for the assessment of quality of Internet video, television and other multimedia signals, and web browsing. Due to inherent limitations in measuring QoE in a single scalar value, the usefulness of the MOS is often debated. Subjective quality evaluation requires a lot of human resources, establishing it as a time-consuming process. Objective evaluation methods can provide quality results faster, but require dedicated computing resources. Since such instrumental video quality algorithms are often developed based on a limited set of subjective data, their QoE prediction accuracy may be low when compared to human ratings. QoE metrics are often measured at the end devices and can conceptually be seen as the remaining quality after the distortion introduced during the preparation of the content and the delivery through the network, until it reaches the decoder at the end device. There are several elements in the media preparation and delivery chain, and some of them may introduce distortion. This causes degradation of the content, and several elements in this chain can be considered as "QoE-relevant" for the offered services. The causes of degradation are applicable for any multimedia service, that is, not exclusive to video or speech. Typical degradations occur at the encoding system (compression degradation), transport network, access network (e.g., packet loss or packet delay), home network (e.g. WiFi performance) and end device (e.g. decoding performance). == QoE management == Several QoE-centric network management and bandwidth management solutions have been proposed, which aim to improve the QoE delivered to the end-users. When managing a network, QoE fairness may be taken into account in order to keep the users sufficiently satisfied (i.e., high QoE) in a fair manner. From a QoE perspective, network resources and multimedia services should be managed in order to guarantee specific QoE levels instead of classical QoS parameters, which are unable to reflect the actual delivered QoE. A pure QoE-centric management is challenged by the nature of the Internet itself, as the Internet protocols and architecture were not originally designed to support today's complex and high demanding multimedia services. As an example for an implementation of QoE management, network nodes can become QoE-aware by estimating the status of the multimedia service as perceived by the end-users. This information can then be used to improve the delivery of the multimedia service over the network and proactively improve the users' QoE. This can be achieved, for example, via traffic shaping. QoE management gives the service provider and network operator the capability to minimize storage and network resources by allocating only the resources that are sufficient to maintain a specific level of user satisfaction. As it may involve limiting resources for some users or services in order to increase the overall network performance and QoE, the practice of QoE management requires that net neutrality regulations are considered.
Zynn
Zynn was a Chinese video-sharing social networking service owned by Kuaishou, a Beijing-based internet technology company established in 2011 by Su Hua and Cheng Yixiao. It was used to create and share short videos, and it pays its users for using the app and referring others. Zynn was launched on May 7, 2020. It became the most-downloaded app in the App Store in the same month. It has also been criticized for being a "pyramid scheme", and it has faced accusations of plagiarism and stealing content. Aside from Zynn in North America, Kuaishou is available under the name Kwai in Russia, South Korea, Japan, Thailand, Vietnam, Philippines, Malaysia, Indonesia, Brazil, America, India, and the Middle East. Kwai used to be available in Australia and the United States on the App Store, but was removed at an unknown date. Zynn was permanently shut down on the 20th of August, 2021. == History == In 2011, entrepreneur Su Hua co-founded Kuaishou with business partner Cheng Yixiao. Originally a GIF-making app, Kuaishou soon moved to short video content. Su Hua also serves as the current Kuaishou CEO. In December 2019, Chinese internet conglomerate Tencent invested $2 billion in Kuaishou, reportedly to compete with rival ByteDance. In December 2019, Kuaishou acquired an app developer called Owlii, which is the developer of Zynn. Zynn was developed to be a North American Market edition of Kuaishou. On May 7, 2020, the app was launched and it was downloaded over 2 million times in that month. On May 12, 2020, Kuaishou filed a lawsuit seeking compensation for "unfair competition", and accused Douyin, the sister app of TikTok, of "interfering" with search results on app stores. Zynn shut down on the 20th of August, 2021. == Features == Zynn allows its users to create, edit and share short videos of themselves. Its interface has been described as a "complete clone" of TikTok, its main competitor. The Zynn app was unique in the way that they paid users for using the platform. Each user earned $1 for signing up, and they could earn money for referring users to the platform. Watching videos resulted in earning "points", which could be redeemed for gift cards or be cashed out via PayPal.[1] == Criticisms and controversies == Multiple TikTok users had reported seeing their entire accounts plagiarized, with one account pretending to be Addison Rae. Despite being launched in May, many videos were posted in February. Zynn has employed "intermittent variable rewards" in its point system, which has been criticized as being the "same reinforcement strategy used to addict people to slot machines". Cash payouts for using the app have resulted in criticism and accusations of anti-competitive behavior. The app was taken down from the Google Play store on June 10. Zynn blamed it on an "isolated incident". Six days later, it was taken down from the App Store as well. US Senator Josh Hawley has criticized the platform, calling it "predatory" and "anti-competitive" in a letter to the Federal Trade Commission asking for an investigation into Zynn. He said "[Zynn] smacks of a textbook predatory-pricing scheme, one calculated to attain immediate market dominance for Zynn by driving competitors out of the market."
Hindley–Milner type system
A Hindley–Milner (HM) type system is a classical type system for the lambda calculus with parametric polymorphism. It is also known as Damas–Milner or Damas–Hindley–Milner. It was first described by J. Roger Hindley and later rediscovered by Robin Milner. Luis Damas contributed a close formal analysis and proof of the method in his PhD thesis. Among HM's more notable properties are its completeness and its ability to infer the most general type of a given program without programmer-supplied type annotations or other hints. Algorithm W is an efficient type inference method in practice and has been successfully applied on large code bases, although it has a high theoretical complexity. HM is preferably used for functional programming languages. It was first implemented as part of the type system of the programming language ML. Since then, HM has been extended in various ways, most notably with type class constraints like those in Haskell. == Introduction == As a type inference method, Hindley–Milner is able to deduce the types of variables, expressions and functions from programs written in an entirely untyped style. Being scope sensitive, it is not limited to deriving the types only from a small portion of source code, but rather from complete programs or modules. Being able to cope with parametric types, too, it is core to the type systems of many functional programming languages. It was first applied in this manner in the ML programming language. The origin is the type inference algorithm for the simply typed lambda calculus that was devised by Haskell Curry and Robert Feys in 1958. In 1969, J. Roger Hindley extended this work and proved that their algorithm always inferred the most general type. In 1978, Robin Milner, independently of Hindley's work, provided an equivalent algorithm, Algorithm W. In 1982, Luis Damas finally proved that Milner's algorithm is complete and extended it to support systems with polymorphic references. === Monomorphism vs. polymorphism === In the simply typed lambda calculus, types T are either atomic type constants or function types of form T → T {\displaystyle T\rightarrow T} . Such types are monomorphic. Typical examples are the types used in arithmetic values: 3 : N u m b e r a d d 3 4 : N u m b e r a d d : N u m b e r → N u m b e r → N u m b e r {\displaystyle {\begin{array}{ll}3&:{\mathtt {Number}}\\{\mathtt {add}}\ 3\ 4&:{\mathtt {Number}}\\{\mathtt {add}}&:{\mathtt {Number}}\rightarrow {\mathtt {Number}}\rightarrow {\mathtt {Number}}\end{array}}} Contrary to this, the untyped lambda calculus is neutral to typing at all, and many of its functions can be meaningfully applied to all type of arguments. The trivial example is the identity function i d ≡ λ x . x {\displaystyle {\mathtt {id}}\equiv \lambda x.x} which simply returns whatever value it is applied to. Less trivial examples include parametric types like lists. While polymorphism in general means that operations accept values of more than one type, the polymorphism used here is parametric. One finds the notation of type schemes in the literature, too, emphasizing the parametric nature of the polymorphism. Additionally, constants may be typed with (quantified) type variables. For example, the following type schemes quantify universally over α {\displaystyle \alpha } , meaning that they are true for all possible α {\displaystyle \alpha } : c o n s : ∀ α . α → L i s t α → L i s t α n i l : ∀ α . L i s t α i d : ∀ α . α → α {\displaystyle {\begin{array}{ll}{\mathtt {cons}}&:\forall \alpha .\alpha \rightarrow {\mathtt {List}}\ \alpha \rightarrow {\mathtt {List}}\ \alpha \\{\mathtt {nil}}&:\forall \alpha .{\mathtt {List}}\ \alpha \\{\mathtt {id}}&:\forall \alpha .\alpha \rightarrow \alpha \end{array}}} Polymorphic types can become monomorphic by consistent substitution of their variables. Examples of monomorphic instances are: i d ′ : S t r i n g → S t r i n g n i l ′ : L i s t N u m b e r {\displaystyle {\begin{array}{ll}{\mathtt {id}}'&:{\mathtt {String}}\rightarrow {\mathtt {String}}\\{\mathtt {nil}}'&:{\mathtt {List}}\ {\mathtt {Number}}\end{array}}} More generally, types are polymorphic when they contain type variables, while types without them are monomorphic. Contrary to the type systems used for example in Pascal (1970) or C (1972), which only support monomorphic types, HM is designed with emphasis on parametric polymorphism. The successors of the languages mentioned, like C++ (1985), focused on different types of polymorphism, namely subtyping in connection with object-oriented programming and overloading. While subtyping is incompatible with HM, a variant of systematic overloading is available in the HM-based type system of Haskell. === Let-polymorphism === When extending the type inference for the simply-typed lambda calculus towards polymorphism, one has to decide whether assigning a polymorphic type not only as type of an expression, but also as the type of a λ-bound variable is admissible. This would allow the generic identity type to be assigned to the variable 'id' in: (λ id . ... (id 3) ... (id "text") ... ) (λ x . x) Allowing this gives rise to the polymorphic lambda calculus; however, type inference in this system is not decidable. Instead, HM distinguishes variables that are immediately bound to an expression from more general λ-bound variables, calling the former let-bound variables, and allows polymorphic types to be assigned only to these. This leads to let-polymorphism where the above example takes the form let id = λ x . x in ... (id 3) ... (id "text") ... which can be typed with a polymorphic type for 'id'. As indicated, the expression syntax is extended to make the let-bound variables explicit, and by restricting the type system to allow only let-bound variable to have polymorphic types, while the parameters in lambda-abstractions must get a monomorphic type, type inference becomes decidable. == Overview == The remainder of this article proceeds as follows: The HM type system is defined. This is done by describing a deduction system that makes precise what expressions have what type, if any. From there, it works towards an implementation of the type inference method. After introducing a syntax-driven variant of the above deductive system, it sketches an efficient implementation (algorithm J), appealing mostly to the reader's metalogical intuition. Because it remains open whether algorithm J indeed realises the initial deduction system, a less efficient implementation (algorithm W), is introduced and its use in a proof is hinted. Finally, further topics related to the algorithm are discussed. The same description of the deduction system is used throughout, even for the two algorithms, to make the various forms in which the HM method is presented directly comparable. == The Hindley–Milner type system == The type system can be formally described by syntax rules that fix a language for the expressions, types, etc. The presentation here of such a syntax is not too formal, in that it is written down not to study the surface grammar, but rather the depth grammar, and leaves some syntactical details open. This form of presentation is usual. Building on this, typing rules are used to define how expressions and types are related. As before, the form used is a bit liberal. === Syntax === The expressions to be typed are exactly those of the lambda calculus extended with a let-expression as shown in the adjacent table. Parentheses can be used to disambiguate an expression. The application is left-binding and binds stronger than abstraction or the let-in construct. Types are syntactically split into two groups, monotypes and polytypes. ==== Monotypes ==== Monotypes always designate a particular type. Monotypes τ {\displaystyle \tau } are syntactically represented as terms. Examples of monotypes include type constants like i n t {\displaystyle {\mathtt {int}}} or s t r i n g {\displaystyle {\mathtt {string}}} , and parametric types like M a p ( S e t s t r i n g ) i n t {\displaystyle {\mathtt {Map\ (Set\ string)\ int}}} . The latter types are examples of applications of type functions, for example, from the set { M a p 2 , S e t 1 , s t r i n g 0 , i n t 0 , → 2 } {\displaystyle \{{\mathtt {Map^{2},\ Set^{1},\ string^{0},\ int^{0}}},\ \rightarrow ^{2}\}} , where the superscript indicates the number of type parameters. The complete set of type functions C {\displaystyle C} is arbitrary in HM, except that it must contain at least → 2 {\displaystyle \rightarrow ^{2}} , the type of functions. It is often written in infix notation for convenience. For example, a function mapping integers to strings has type i n t → s t r i n g {\displaystyle {\mathtt {int}}\rightarrow {\mathtt {string}}} . Again, parentheses can be used to disambiguate a type expression. The application binds stronger than the infix arrow, which is right-binding. Type variables are admitted as monotypes. Monotypes are not to be confused with monomorphic types, which exc
Behavior selection algorithm
In artificial intelligence, a behavior selection algorithm, or action selection algorithm, is an algorithm that selects appropriate behaviors or actions for one or more intelligent agents. In game artificial intelligence, it selects behaviors or actions for one or more non-player characters. Common behavior selection algorithms include: Finite-state machines Hierarchical finite-state machines Decision trees Behavior trees Hierarchical task networks Hierarchical control systems Utility systems Dialogue tree (for selecting what to say) == Related concepts == In application programming, run-time selection of the behavior of a specific method is referred to as the strategy design pattern.
Transliteracy
Transliteracy is "a fluidity of movement across a range of technologies, media and contexts". It is an ability to use diverse techniques to collaborate across different social groups. Transliteracy combines a range of capabilities required to move across a range of contexts, media, technologies and genres. Conceptually, transliteracy is situated across five capabilities: information capabilities (see information literacy), ICT (information and communication technologies), communication and collaboration, creativity and critical thinking. It is underpinned by literacy and numeracy. (See figure below) The concept of transliteracy is impacting the system of education and libraries. == History == While the term appears to come from the prefix trans- ('across') and the word literacy, the scholars who coined it say they developed it from the practice of transliteration, which means to use the letters of one language to write down a different language. The study of transliteracy was first developed in 2005 by the Transliteracies Research Project, directed by University of California at Santa Barbara Professor Alan Liu. The concept of 'transliteracies' was developed as part of research into online reading. It was shared and refined at the Transliteracies conference, held at UC Santa Barbara in 2005. The conference inspired the at the time De Montfort University Professor, Sue Thomas, to create the Production in Research and Transliteracy (PART) group, which evolved into the Transliteracy Research Group. The current meaning of transliteracy was defined in the group's seminal paper Transliteracy: crossing divides as "the ability to read, write, and interact across a range of platforms, tools, and media from signing and orality through handwriting, print, TV, radio, and film, to digital social networks." The concept was enthusiastically adopted by a number of professional groups, notably in the library and information field. Transliteracy Research Group Archive 2006–2013 curates numerous resources from this period. For a number of years, there was a gap between significant interest in transliteracy among professional groups and the scarcity of research. A group of academics from the University of Bordeaux considered transliteracy mainly in the school context. Freelance writer and consultant, Sue Thomas, studied transliteracy and creativity, while Suzana Sukovic, executive director of educational research and evidence-based practice at HETI, researched transliteracy in relation to digital storytelling. The first book on the topic, Transliteracy in complex information environment by Sukovic, is based on research and experience with practice-based projects. == Transliteracy in education == Transliteracy is making an impact on the classroom setting because of how technologically advanced younger generations are today. In 2012, Adam Marcus, a teacher and librarian at the New York City Department of Education (NYCDOE), decided to incorporate transliteracy into his school's public library summer reading program. He had a desire to enhance the experience of reading for his students by allowing them to connect to the text differently by using social media. He used a tool called VoiceThread in order to have his students "take part in conversations, formulate ideas, and share higher-order thinking through a variety of media channels: video, audio, text, images, and music". Students were also enabled to communicate with the book's author through blogs and websites, and were given multiple modes of media to comprehend and engage with the text on a deeper level. Some of these examples include an audio-video glossary and web links that aimed to bring the details of the text to life. The results of his experiment were deemed to have a positive effect on the program as students responded well to this interactive experience they were given. Marcus believes that it is important for educators and librarians to enhance storytelling for children by providing them with a modern and transliterate experience that one could not receive back then. The Agence nationale de la recherche funded a program at a French high school from 2013 to 2015, where the transliteracy skills of students were tested and observed. Students were placed in groups of three or four members and were required to use all sorts of media and tools in order to collect data for their projects. They were not allowed to only use digital sources, and were advised to use a diversity of sources. The focus of this experiment was to observe "the possible diversity of media and tools employed, on the ways of and reasons for switching from one to another, on how these different media and tools are distributed within contexts, according to the academic requirements and tasks individually and collectively performed by the students." The conclusions of the experiment dealt with physical space and organization being an issue for students and teachers to deal with. Spatially, it was challenging for students to navigate through different mediums when their space inside the classroom was limited. It was noticed that students were prone to use something that took up less space, rather than focusing on expanding their diversity of sources. Organizationally, it was challenging for students to organize all of the information they collected since everything was not being search and collected for digitally. In addition, students were not allotted a lot of time to complete their projects which also impacted their final product. == Transliteracy in libraries == In 2009, Dr. Susie Andretta, senior lecturer in Information Management at London Metropolitan University, conducted interviews with four different information professionals including an academic librarian, an outreach librarian, a content manager, and a scholar within the library science and information discipline. She was aiming to explore how transliteracy was colliding and combining with the print-world of libraries. Dr. Andretta defines transliteracy as "an umbrella term encompassing different literacies and multiple communication channels that require active participation with and across a range of platforms, and embracing both linear and non-linear messages (3)." The goals of these interviews ranged from the following: to test the information professional's awareness of transliteracy, to have them identify transliteracy and how it is integrated into their work, and to explain the impact transliteracy has had on they library they work at. Andretta found that out of all the information professionals interviewed, it was only the academic librarian who was vaguely familiar with the concept of transliteracy. Bernadette Daly Swanson, an Academic Librarian at UC Davis, expresses in her interview with Dr. Andretta how she would "like to think that the transliterate library is more of an environment where we do different things [...] I would take maybe about a third of the first floor of our library and transform it into a lab [...] where we can start to evolve [..] explore, and experiment in media development, content development, and do it not just with librarians; so open up the space for other people [...] so you don't get people working in isolation." Although the other three candidates that Dr. Andretta interviewed had not heard of the term transliteracy, they responded well to the concept once it was explained to them and agreed with its impact on the workplace. Dr. Michael Stephens, an assistant professor in the Graduate School of Library and Information Science at Dominican University, explains in his interview how the term transliteracy describes the courses he teaches on libraries and Web 2.0 technologies. Dr. Stephens states that students being educated in Web 2.0 technologies gives them "the opportunity to experience what the channel can be and the potential for that sharing learning, for asking questions, just for out loud thinking – I think it's incredibly valuable. [..] this is where this wonderful concept comes in, it was teaching them transliteracy and the fact that they can move across channels without getting worried about it." Dr. Andretta concluded from her interviews how although transliteracy may not be a very well-known term yet, it has nonetheless established itself into the intuition of libraries while also transforming the traditional library to a world of enhanced and expanded services. "Inherent in this transition are the challenges of having to adapt to a constantly changing technological landscape, the multiple literacies that this generates, and the need to establish a multifaceted library profession that can speak the multiple-media languages of its diverse users." Thomas Ipri, a librarian at the University of Nevada, advocates for libraries needing to make a change in their literary functions. He argues that the divide between digital and print makes it harder for libraries to accommodate their patrons and to share information. He f
Reference Software International
Reference Software International, Inc. (RSI), was an American software developer active from 1985 to 1993 and based in Albuquerque, New Mexico, and San Francisco, California. The company released several productivity and reference software packages, including the Grammatik grammar checker, for MS-DOS. The company was acquired by WordPerfect Corporation in 1993. == History == === Background (1980–1985) === Reference Software International, Inc., was founded by Donald "Don" Emery and Bruce Wampler in 1985 in San Francisco, California. Both Wampler and Emery were college professors when they founded RSI: Wampler at the University of New Mexico as a professor of computer science and Emery a professor of marketing at San Francisco State University. After graduating from the University of Utah in around 1978, Wampler founded his first software company, Aspen Software, in Tijeras, New Mexico, in 1979. Wampler founded Aspen to develop an early spell checker software package, called Proofreader, for the TRS-80, licensing Random House's Webster's Unabridged Dictionary for the package's lexicon. In 1980, he began development on a grammar checker inspired by Writer's Workbench, a pioneering grammar checker for Unix systems. Wampler used Writer's Workbench heavily during the writer of his doctoral dissertation but disliked having to jump between the Apple II on which he composed the dissertation and the mainframe on which Writer's Workbench ran, and so wanted to develop a version of the latter for microcomputers. Wampler's work came to fruition as Grammatik in 1981, eventually ported to several other microcomputer platforms in the early 1980s. In 1983, by which point the company had 12 employees and sold a combined 80,000 units of Grammatik and Proofreader, Wampler sold Aspen to Dictronics, a software company best known for developing the Electronic Thesaurus, an early thesaurus program for microcomputers. Dictronics was in turn purchased by Wang Laboratories; according to Wampler, "Wang bought [Aspen] and sat on it. They did nothing with it". Wampler moved on to teach for the University of New Mexico, but, frustrated by Wang's inaction, got the urge to resurrect his work. In 1985, he was able to license back Grammatik and Proofreader from a small California-based software firm that had grandfathered rights to a forked version of both. In the same year, he met Emery, who, impressed by Wampler's, founded Reference Software International to market his software. RSI's research and development headquarters were based in Albuquerque, while the company's sales and marketing department was based in Walnut Creek, California. === Success (1985–1992) === In August 1985, RSI released their first product: the Random House Reference Set, a new version of Proofreader for the IBM Personal Computer and compatibles, revised to be a terminate-and-stay-resident program that ran atop other word processors such as WordStar or WordPerfect. At the time, Reference Set was the only such program on the market that functioned like this. RSI netted $114,000 from sales of Reference Set by the end of 1985. In June 1986, they released version 2.0 of Grammatik as Grammatik II for the PC. The latter was a breakout hit for RSI, receiving praise in the press (including technology journals such as PC Magazine) and RSI selling 1,000 units a month. In spring 1987, they released Reference Set II, which allowed users to import their own words into the built-in dictionary and added a thesaurus of 300,000 words. In November 1987, they released version 3.0 of Reference Set, which comprised two new field-specific dictionaries for the medical and legal professions. As well as the general Random House dictionary and thesaurus, it included Stedman's Medical Dictionary and Black's Law Dictionary. Emery consulted Paul Brest and Bob Jackson—professors of law at Stanford Law School and San Francisco State respectively—for the curation of the law dictionary; and Burton Grebin—at the time the executive director of Mount Saint Mary's Hospital—for the curation of the medical dictionary. In fall 1988, the company released Grammatik III, a total rewrite that made use of artificial intelligence to more accurately judge the grammar of sentences by breaking them down into a syntactic hierarchy. Grammatik III received universal acclaim, with Gloria Morris of InfoWorld calling it the apparent leader in the grammar checking field and Sandra Anderson of Mac Home Journal calling it "hands down ... the best of the industry" six years after its release. By 1989, the product had competitors in Correct Grammar by Lifetree Software and RightWriter by Rightsoft, Inc. By 1990, RSI achieved annual sales of $9.7 million. In the same year they released Grammatik IV, which was the first to offer direct integration with WordPerfect on both MS-DOS and Windows. In March 1992—by which point RSI had sold 1.5 million copies of Grammatik across all versions—the company released version 5 of the program, another rewrite that updated the lexicon further and added new functions such as word redundancy detection. Around the same time, the company introduced Easy Proof, a pared-down version of Grammatik intended for novice writers, students, and family computers. In 1991, the company was engaged in a trademark dispute with Systems Compatibility Corporation (SCC) of Chicago, Illinois, over the rights to the Software Toolkit title. Both companies had published software bundles bearing the name in the turn of the 1990s; SCC had published theirs first in 1988 and registered the trademark with the USPTO. SCC was granted a restraining order against RSI in January 1991. The following month, RSI agreed to rename their product, preventing a protracted legal battle. === Decline and acquisition (1992–1993) === By early 1992, RSI achieved annual sales of more than $13 million, employed 120 people, and had opened international offices in London, Belgium, and Antwerp to sell foreign versions of Reference Set and Grammatik. The company reached peak employment in the middle of 1992, with 140 employees. However, RSI's launch of six disparate titles in the year proved problematic for the company when they failed to sell as well as they had projected, and the company laid off employees by the dozens. By December 1992, only 71 employees were left, 32 from their San Francisco office. On the last day of 1992, RSI received an acquisition offer from WordPerfect Corporation, makers of the namesake word processor based in Orem, Utah. The deal was inked in January 1993, RSI's stakeholders receiving $19 million. The company's remaining employees were absorbed into WordPerfect in Orem. WordPerfect continued selling Grammatik as a standalone product for several years.
Voiceverse NFT plagiarism scandal
In January 2022, 15—the pseudonymous Massachusetts Institute of Technology (MIT) artificial intelligence researcher and creator of the non-commercial generative artificial intelligence voice synthesis research project 15.ai—discovered that the blockchain-based technology company Voiceverse had plagiarized from their platform. Voiceverse marketed itself as a service that offered AI voice cloning technology that could be purchased and traded as non-fungible tokens (NFTs). Amid heightened controversy over NFTs in the gaming industry, voice actor Troy Baker (who has been described as one of the most famous voice actors in video games) announced his partnership with Voiceverse on January 14, 2022, triggering immediate backlash over concerns about the environmental impact of NFTs, potential for fraud, predatory monetization in video games, and the potential of AI displacing jobs for human voice actors. Later that same day, 15 revealed through server logs that Voiceverse had generated voice lines using 15's free text-to-speech platform, pitch-shifted the audio to make them unrecognizable, and falsely marketed the samples as their own technology before selling them as NFTs. Within an hour of being confronted with evidence, Voiceverse confessed and stated that their marketing team had used 15.ai without proper attribution while rushing to create a technology demo to coincide with Baker's partnership announcement, further exacerbating the already negative reception to the original announcement. In response, 15 replied "Go fuck yourself"; the interaction went viral and garnered a large amount of support for the developer. News publications universally characterized this incident as Voiceverse having "stolen" from 15.ai. The next day, Baker appeared on a podcast and stated that his motivation had been to help independent creators who were unable to afford professional voice actors. Following continued backlash and the plagiarism revelation, Baker ended his partnership with Voiceverse on January 31, 2022. Subsequently, the incident was documented in multiple AI ethics databases, criticisms of predatory monetization in video games, and retrospectives as one of the earliest instances of plagiarism and theft stemming from artificial intelligence during the AI boom. == Background == === Troy Baker === Troy Baker is a prominent voice actor in the video game industry best known for his performances as Joel Miller in The Last of Us franchise. Baker has been described as "ubiquitous" by Polygon, "one of the most high-profile and prolific voice actors in video games" by Eurogamer, and "arguably the most famous voice actor in the gaming industry" by GameGuru. His other prominent roles include voicing Agent John "Jonesy" Jones in Fortnite, Booker DeWitt in BioShock Infinite, and both Batman and Joker in multiple Batman video games. As of October 2025, Baker holds the record for the most acting nominations at the BAFTA Games Awards, with five between 2013 and 2021. === Voiceverse === Voiceverse is a blockchain-based startup founded by the Bored Ape Yacht Club that marketed itself as offering AI voice cloning technology in the form of NFTs. Prior to the announcement of their partnership with Baker, Voiceverse had partnered with LOVO, Inc., an AI voice platform that, according to LOVO, could generate human-like voices. Voiceverse stated that any user who purchases a voice NFT would have unlimited and perpetual access to the voice model, which could be used to create content such as audiobooks, YouTube videos, podcasts, e-learning materials, in-game voice chat, and Zoom calls. Voiceverse promised that buyers would "OWN [sic] all of the IP" of content they created using these voices. Voiceverse's roadmap included plans to release 8,888 initial voice NFTs, a feature to add emotions to existing voices, and the ability for users to mint their own voices as NFTs. Prior to Baker's partnership, Voiceverse had also partnered with voice actors Charlet Chung, who voices D.Va in Overwatch, and Andy Milonakis of The Andy Milonakis Show. === 15.ai === 15.ai is a free web application launched in 2020 that uses artificial intelligence to generate text-to-speech voices of fictional characters from popular media. Created by a pseudonymous artificial intelligence researcher known as 15, who began developing the technology as a freshman during their undergraduate research at MIT, it was an early example of an application of generative artificial intelligence during the initial stages of the AI boom. The platform showed that deep neural networks could generate emotionally expressive speech with only 15 seconds of speech; the name "15.ai" references the creator's statement that a voice can be convincingly cloned with just 15 seconds of audio, as opposed to the tens of hours of data previously required. 15.ai became an Internet phenomenon in early 2021 when content utilizing it went viral on social media and quickly gained widespread use among various Internet fandoms. 15 has emphasized that it remain free and non-commercial; it only requires users to give proper credit when using the service for content creation. === NFTs in the video game industry === By early 2022, NFTs had become highly controversial within the gaming industry. Critics raised concerns about their environmental impact due to the significant energy consumption of blockchain technology. In addition, the prevalence of scams, fraud, and potential money laundering associated with NFT sales, as well as fears that NFTs were a new form of predatory monetization following the increasing frequency of loot boxes, caused vocal pushback from the gaming community. Several major gaming companies had begun exploring NFT integration into their products, though fan backlash had already forced some projects to be cancelled. On December 16, 2021, the developers of S.T.A.L.K.E.R. 2: Heart of Chernobyl announced that they would be including NFTs in the game, but cancelled within an hour of the announcement due to immediate universal backlash. Simultaneously, the rise of AI voice technology raised concerns among voice actors about potential job displacement and the devaluation of their work amidst the voice acting industry's ongoing struggles for better compensation and working conditions. == Partnership announcement and backlash == On January 14, 2022, 1:02 a.m. EST, Baker announced on Twitter that he was partnering with Voiceverse "to explore ways where together we might bring new tools to new creators to make new things, and allow everyone a chance to own & invest in the IP's they create." The announcement concluded with the statement "You can hate. Or you can create." Baker's specific role with Voiceverse remained unclear at the time of the announcement. Along with Baker's announcement, Voiceverse promoted their supposed voice AI technology on Twitter by posting animated videos that featured a cat character created by NFT firm Chubbiverse. The videos concluded with text that read "The Voice Powered By Voiceverse"; Voiceverse stated on Twitter that the voices in the animations had been generated using their own AI voice synthesis technology and presented the videos as a technology demonstration of their voice NFT capabilities. The announcement provoked immediate and widespread backlash from the gaming community. Baker's tweet received thousands of replies and quote retweets (the vast majority of which were negative), far more than the number of likes; Michael McWhertor of Polygon described it as a "textbook example of being ratioed" and commented that reactions had been amplified by the final part of Baker's announcement. Michael Beckwith of Metro called Baker's approach "bizarrely aggressive". Later that day, Baker responded to the backlash by apologizing for his choice of words. He said he appreciated people's thoughts and acknowledged that the "hate/create part might have been a bit antagonistic," calling it a "bad attempt to bring levity". Despite the apology, Baker and his fellow voice actors did not distance themselves from Voiceverse at this point. At the same time, Voiceverse attempted to address the criticisms, stating that they were working to move to more environmentally friendly blockchain technology and that voice actors would receive royalties from NFT sales, with actors benefiting from any increase in NFT value. == Plagiarism revelation == On December 13, 2021, amidst the increasingly negative reactions toward NFTs among the general public, the creator of 15.ai (known pseudonymously as 15) announced that they had "no interest in incorporating NFTs into any aspect of [their] work." On January 14, 2022, 11:17 a.m. EST (10 hours after Baker's initial announcement), 15 commented on the Voiceverse venture, stating that it "sounds like a scam". Two hours later, at 1:20 p.m., 15 explicitly accused Voiceverse of "actively attempting to appropriate [15's] work for [Voiceverse's] own benefit." 15 provided evidence through