EDLUT (Event-Driven LookUp Table) is a computer application for simulating networks of spiking neurons. It was developed in the University of Granada and source code was released under GNU GPL version 3. EDLUT uses event-driven simulation scheme and lookup tables to efficiently simulate medium or large spiking neural networks. This allows this application to simulate detailed biological neuron models and to interface with experimental setups (such as a robotic arm) in real time.
Act! LLC
ACT! (previously known as Activity Control Technology, Automated Contact Tracking, ACT! by Sage, and Sage ACT!) is a customer relationship management and marketing automation software platform designed for small and medium-sized businesses. It has over 2.8 million registered users as of December 2014. == History == The company Conductor Software was founded in 1986, in Dallas, Texas, by Pat Sullivan and Mike Muhney. The original name for the software was Activity Control Technology; it was renamed to Automated Contact Tracking, later abbreviated to ACT. The name of the company was subsequently changed to Contact Software International and it was sold in 1993 to Symantec Corporation, who in 1999 then sold it to SalesLogix. The Sage Group purchased Interact Commerce (formerly SalesLogix) in 2001 through Best Software, then its North American software division. Swiftpage acquired it in 2013. Beginning with the 2006 version, the name was styled ACT! by Sage, and in 2010 revised to Sage ACT!. Following its 2013 acquisition by Swiftpage, it was renamed to ACT! Swiftpage. In May 2018, ACT! was sold to SFW Advisors. In December 2018, Kuvana, a marketing automation software solution, was acquired by SFW and merged with ACT! This add-on is now a complementary service to the core CRM solution. In December 2019, ACT! hired Steve Oriola as chairman and CEO. In 2020, Swiftpage changed its company name to ACT!. In March 2023, ACT! hired Bruce Reading as President and CEO. == Software == ACT! features include contact, company and opportunity management, a calendar, marketing automation and e-marketing tools, reports, interactive dashboards with graphical visualizations, and the ability to track prospective customers. ACT! integrates with Microsoft Word, Excel, Outlook, Google Contacts, Gmail, and other applications via Zapier. For custom integrations, ACT! has an in-built API. ACT! can be accessed from Windows desktops (Win7 and later) with local or network shared database; synchronized to laptops or remote officers; Citrix or Remote Desktop; Web browsers (Premium only) with self or SaaS hosting; smartphones and tablets via HTML5 Web (Premium only); smartphones and tablets via sync with Handheld Contact.
Comparison of JavaScript-based web frameworks
This is a comparison of web frameworks for front-end web development that are reliant on JavaScript code for their behavior. == General information == == High-level framework comparison == JavaScript-based web application frameworks, such as React and Vue, provide extensive capabilities but come with associated trade-offs. These frameworks often extend or enhance features available through native web technologies, such as routing, component-based development, and state management. While native web standards, including Web Components, modern JavaScript APIs like Fetch and ES Modules, and browser capabilities like Shadow DOM, have advanced significantly, frameworks remain widely used for their ability to enhance developer productivity, offer structured patterns for large-scale applications, simplify handling edge cases, and provide tools for performance optimization. Frameworks can introduce abstraction layers that may contribute to performance overhead, larger bundle sizes, and increased complexity. Modern frameworks, such as React 18 and Vue 3, address these challenges with features like concurrent rendering, tree-shaking, and selective hydration. While these advancements improve rendering efficiency and resource management, their benefits depend on the specific application and implementation context. Lightweight frameworks, such as Svelte and Preact, take different architectural approaches, with Svelte eliminating the virtual DOM entirely in favor of compiling components to efficient JavaScript code, and Preact offering a minimal, compatible alternative to React. Framework choice depends on an application’s requirements, including the team’s expertise, performance goals, and development priorities. A newer category of web frameworks, including enhance.dev, Astro, and Fresh, leverages native web standards while minimizing abstractions and development tooling. These solutions emphasize progressive enhancement, server-side rendering, and optimizing performance. Astro renders static HTML by default while hydrating only interactive parts. Fresh focuses on server-side rendering with zero runtime overhead. Enhance.dev prioritizes progressive enhancement patterns using Web Components. While these tools reduce reliance on client-side JavaScript by shifting logic to build-time or server-side execution, they still use JavaScript where necessary for interactivity. This approach makes them particularly suitable for performance-critical and content-focused applications. == Features == == Browser support ==
Anonymous social media
Anonymous social media is a subcategory of social media wherein the main social function is to share and interact around content and information anonymously on mobile and web-based platforms. Another key aspect of anonymous social media is that content or information posted is not connected with particular online identities or profiles. == Background == Appearing very early on the web as mostly anonymous-confession websites, this genre of social media has evolved into various types and formats of anonymous self-expression. One of the earliest anonymous social media forums was 2channel, which was first introduced online on May 30, 1999, as a Japanese text board forum. With the way digital content is consumed and created continuously changing, the trending shift from web to mobile applications is also affecting anonymous social media. This can be seen as anonymous blogging, or various other format based content platforms such as nameless question and answer online platforms like Ask.fm introduced mobile versions of their services. The number of new networks joining the anonymous social sharing scene continues to grow rapidly. == Degrees of anonymity == Across different forms of anonymous social media there are varying degrees of anonymity. Some applications, such as Librex, require users to sign up for an account, even though their profile is not linked to their posts. While these applications remain anonymous, some of these sites can sync up with the user's contact list or location to develop a context within the social community and help personalize the user's experience, such as Yik Yak or Secret. Other sites, such as 4chan and 2channel, allow for a purer form of anonymity as users are not required to create an account, and posts default to the username of "Anonymous". While users can still be traced through their IP address, there are anonymizing services like I2P or various proxy server services that encrypt a user's identity online by running it through different routers. Secret users must provide a phone number or email when signing up for the service, and their information is encrypted into their posts. Stylometry poses a risk to the anonymity or pseudonymity of social media users, who may be identifiable by writing style; in turn, they may use adversarial stylometry to resist such identification. == Controversy == Apps such as Formspring, Ask, Sarahah, Whisper, and Secret have elicited discussion around the rising popularity of anonymity apps, including debate and anticipation about this social sharing class. As more and more platforms join the league of anonymous social media, there is growing concern about the ethics and morals of anonymous social networking as cases of cyber-bullying, and personal defamation occurs. Formspring, also known as spring.me, and Ask.fm have both been associated with teen suicides as a result of cyberbullying on the sites. Formspring has been associated with at least three teen suicides and Ask.fm with at least five. For instance, the app Secret got shut down due to its escalated use of cyberbullying. The app Yik Yak has also helped to contribute to more cyberbullying situations and, in turn, was blocked on some school networks. Their privacy policy meant that users could not be identified without a subpoena, search warrant, or court order. Another app called After School also sparked controversy for its app design that lets students post any anonymous content. Due to these multiple controversies, the app has been removed from both Apple and Google app stores. As the number of people using these platforms multiplies, unintended uses of the apps have increased, urging popular networks to enact in-app warnings and prohibit the use for middle and high school students. 70% of teens admit to making an effort to conceal their online behavior from their parents. Even Snapchat has some relation to the health of children after using social media. This is an app that is meant to be quick and simple but in many ways it can be overwhelming. A person can post something, and it will be gone in seconds. Oftentimes, the post that was made was inappropriate and harmful to another person. It's a never-ending cycle. Some of these apps have also been criticized for causing chaos in American schools, such as lockdowns and evacuations. In order to limit the havoc caused, anonymous apps are currently removing all abusive and harmful posts. Apps such as Yik Yak, Secret, and Whisper are removing these posts by outsourcing the job of content supervision to oversea surveillance companies. These companies hire a team of individuals to inspect and remove any harmful or abusive posts. Furthermore, algorithms are also used to detect and remove any abusive posts the individuals may have missed. Another method used by the anonymous app named Cloaq to reduce the number of harmful and abusive posts is to limit the number of users that can register during a certain period. Under this system, all contents are still available to the public, but only registered users can post. Other websites such as YouTube have gone on to create new policies regarding anonymity. YouTube now does not allow anonymous comments on videos. Users must have a Google account to like, dislike, comment or reply to comments on videos. Once a sign-in user "likes" a video, it will be added to that user's 'Liked video playlist'. YouTube changed their "Liked video playlist" policy in December 2019, allowing a signed-in user to keep their "Liked video playlist" private. Historically, these controversies and the rise of cyberbullying have been blamed on the anonymous aspect of many social media platforms, but about half of US adult online harassment cases do not involve anonymity, and researchers have found that if targeted harassment exists offline it will also be found online, because online harassment is a reflection of existing prejudices. == As platforms for anonymous discussion == Anonymous social media can be used for political discussion in countries where political opinions opposed to the government are normally suppressed, and allow persons of different genders to communicate freely in cultures where such communication is not generally accepted. In the United States, the 2016 presidential election led to an increase in the use of anonymous social media websites to express political stances. Moreover, anonymous social media can also provide authentic connection to complete anonymous communication. There have been cases where these anonymous platforms have saved individuals from life-threatening situation or spread news about a social cause. Additionally, anonymous social websites also allow internet users to communicate while also safeguarding personal information from criminal actors and corporations that sell users' data. A study in 2017 on the content posted to 4chan's /pol/ board found that the majority of the content was unique, including 70% of the 1 million images included in the studied data set. == Revenue generated by anonymous social media == === Anonymous apps === Generating revenue from anonymous apps has been a discussion for investors. Since little information is collected about the users, it is difficult for anonymous apps to advertise to users. However some apps, such as Whisper, have found a method to overcome this obstacle. They have developed a "keyword-based" approach, where advertisements are shown to users depending on certain words they type. The app Yik Yak has been able to capitalize on the features they provide. Anonymous apps such a Chrends take the approach of using anonymity to provide freedom of speech. Telephony app Burner has regularly been a top grossing utilities app in the iOS and Android app stores using its phone number generation technology. Despite the success of some anonymous apps, there are also apps, such as Secret, which have yet to find a way to generate revenue. The idea of an anonymous app has also caused mixed opinions within investors. Some investors have invested a large sum of money because they see the potential revenue generated within these apps. Other investors have stayed away from investing these apps because they feel these apps bring more harm than good. === Anonymous sites === There are several sources to generate revenue for anonymous social media sites. One source of revenue is by implementing programs such as a premium membership or a gift-exchanging program. Another source of revenue is by merchandising goods and specific usernames to users. In addition, sites such as FMyLife, have implemented a policy where the anonymous site will receive 50% of profit from apps that makes money off it. In terms of advertisements, some anonymous sites have had troubles implementing or attracting them. There are several reasons for this problem. Anonymous sites, such as 4chan, have received few advertisement offers due to some of the contents it generates. Other anonymous sites, such as Reddit, have been ca
Telecommunications device for the deaf
A telecommunications device for the deaf (TDD) is a teleprinter, an electronic device for text communication over a telephone line, that is designed for use by persons with hearing or speech difficulties. Other names for the device include teletypewriter (TTY), textphone (common in Europe), and minicom (United Kingdom). The typical TDD is a device about the size of a typewriter or laptop computer with a QWERTY keyboard and small screen that uses an LED, LCD, or VFD screen to display typed text electronically. In addition, TDDs commonly have a small spool of paper on which text is also printed – old versions of the device had only a printer and no screen. The text is transmitted live, via a telephone line, to a compatible device, i.e. one that uses a similar communication protocol. Special telephone services have been developed to carry the TDD functionality even further. In certain countries, there are systems in place so that a deaf person can communicate with a hearing person on an ordinary voice phone using a human relay operator. There are also "carry-over" services, enabling people who can hear but cannot speak ("hearing carry-over", a.k.a. "HCO"), or people who cannot hear but are able to speak ("voice carry-over", a.k.a. "VCO") to use the telephone. The term TDD is sometimes discouraged because people who are deaf are increasingly using mainstream devices and technologies to carry out most of their communication. The devices described here were developed for use on the partially-analog Public Switched Telephone Network (PSTN). They do not work well on the new internet protocol (IP) networks. Thus as society increasingly moves toward IP based telecommunication, the telecommunication devices used by people who are deaf will not be TDDs. In the US and Canada, the devices are referred to as TTYs. Teletype Corporation, of Skokie, Illinois, made page printers for text, notably for news wire services and telegrams, but these used standards different from those for deaf communication, and although in quite widespread use, were technically incompatible. Furthermore, these were sometimes referred to by the "TTY" initialism, short for "Teletype". When computers had keyboard input mechanisms and page printer output, before CRT terminals came into use, Teletypes were the most widely used devices. They were called "console typewriters". (Telex used similar equipment, but was a separate international communication network.) == History == === APCOM acoustic coupler or MODEM device === The TDD concept was developed by James C. Marsters (1924–2009), a dentist and private airplane pilot who became deaf as an infant because of scarlet fever, and Robert Weitbrecht, a deaf physicist. In 1964, Marsters, Weitbrecht and Andrew Saks, an electrical engineer and grandson of the founder of the Saks Fifth Avenue department store chain, founded APCOM (Applied Communications Corp.), located in the San Francisco Bay area, to develop the acoustic coupler, or modem; their first product was named the PhoneType. APCOM collected old teleprinter machines (TTYs) from the Department of Defense and junkyards. Acoustic couplers were cabled to TTYs enabling the AT&T standard Model 500 telephone to couple, or fit, into the rubber cups on the coupler, thus allowing the device to transmit and receive a unique sequence of tones generated by the different corresponding TTY keys. The entire configuration of teleprinter machine, acoustic coupler, and telephone set became known as the TTY. Weitbrecht invented the acoustic coupler modem in 1964. The actual mechanism for TTY communications was accomplished electro-mechanically through frequency-shift keying (FSK) allowing only half-duplex communication, where only one person at a time can transmit. === Paul Taylor TTY device === During the late 1960s, Paul Taylor combined Western Union Teletype machines with modems to create teletypewriters, known as TTYs. He distributed these early, non-portable devices to the homes of many in the deaf community in St. Louis, Missouri. He worked with others to establish a local telephone wake-up service. In the early 1970s, these small successes in St. Louis evolved into the nation's first local telephone relay system for the deaf. === Micon Industries MCM device === In 1973, the Manual Communications Module (MCM), which was the world's first electronic portable TTY allowing two-way telecommunications, premiered at the California Association of the Deaf convention in Sacramento, California. The battery-powered MCM was invented and designed by a deaf news anchor and interpreter, Kit Patrick Corson, in conjunction with Michael Cannon and physicist Art Ogawa. It was manufactured by Michael Cannon's company, Micon Industries, and initially marketed by Kit Corson's company, Silent Communications. In order to be compatible with the existing TTY network, the MCM was designed around the five-bit Baudot code established by the older TTY machines instead of the ASCII code used by computers. The MCM was an instant success with the deaf community despite the drawback of a $599 cost. Within six months there were more MCMs in use by the deaf and hard of hearing than TTY machines. After a year Micon took over the marketing of the MCM and subsequently concluded a deal with Pacific Bell (who coined the term "TDD") to purchase MCMs and rent them to deaf telephone subscribers for $30 per month. After Micon formed an alliance with APCOM, Michael Cannon (Micon), Paul Conover (Micon), and Andrea Saks (APCOM) successfully petitioned the California Public Utilities Commission (CPUC), resulting in a tariff that paid for TTY devices to be distributed free of cost to deaf persons. Micon produced over 1,000 MCMs per month, resulting in approximately 50,000 MCMs being disseminated into the deaf community. Before he left Micon in 1980, Michael Cannon developed several computer compatible variations of the MCM and a portable, battery operated printing TTY, but they were never as popular as the original MCM. Newer model TTYs could communicate with selectable codes that allow communications at a higher bit rate on those models similarly equipped. However, the lack of true computer interface functionality spelled the demise of the original TTY and its clones. During the mid-1970s, other so-called portable telephone devices were being cloned by other companies, and this was the time period when the term "TDD" began being used largely by those outside the deaf community. === Text messaging and the Def-Tone System (DTS) === This relay system became known commonly as the Def-Tone System (DTS) because the tones representing letters of the alphabet were eventually carried in tones outside the range of human hearing. Today, this is commonly called multi-tap because you press a number 1, 2 or 3 times to get a corresponding letter. In 1994 Joseph Alan Poirier, a college student-worker, recommended using the system to send texts to forklifts to improve delivery of parts to the assembly line at GM Powertrain in Toledo, Ohio, and sending a text to pagers. He recommended taking pagers to alphanumeric displays incorporating the same system in discussions with the pager supplier for Outback Steakhouse and having relays put in the forklifts to ping alert messages to the pagers used in that system. He called it text messaging, coining the phrase. It is theorized that when Toyota forklift was allegedly hired by GM for this work, one of the subcontractors, Kyocera, utilized the work for the Toyota forklift company to create text messaging for cell phones. === Marsters Award === In 2009, AT&T received the James C. Marsters Promotion Award from TDI (formerly Telecommunications for the Deaf, Inc.) for its efforts to increase accessibility to communication for people with disabilities. The award holds some irony; it was AT&T that, in the 1960s, resisted efforts to implement TTY technology, claiming it would damage its communication equipment. In 1968, the Federal Communications Commission struck down AT&T's policy and forced it to offer TTY access to its network. == Protocols == There are many different standards for TDDs and textphones. === Original 5-bit Baudot code === The original standard used by TTYs is a variant of the Baudot code. The maximum speed of this protocol is 10 characters per second. This is a half-duplex protocol, which means that only one person at a time may transmit characters. If both try to transmit at the same time, the characters will be garbled on the other end. This protocol is commonly used in the United States. This is a variant of the Baudot code, implemented as 5-bits per character transmitted asynchronously using frequency-shift key-modulation at either 45.5 or 50 baud, 1 start bit, 5 data bits, and 1.5 stop bits. Details of the protocol implementation are available in TIA-825-A and also in T-REC V.18 Annex A "5-bit operational mode". === Turbo Code === The UltraTec company implements another protocol known as Enh
Image texture
An image texture is the small-scale structure perceived on an image, based on the spatial arrangement of color or intensities. It can be quantified by a set of metrics calculated in image processing. Image texture metrics give us information about the whole image or selected regions. Image textures can be artificially created or found in natural scenes captured in an image. Image textures are one way that can be used to help in segmentation or classification of images. For more accurate segmentation the most useful features are spatial frequency and an average grey level. To analyze an image texture in computer graphics, there are two ways to approach the issue: structured approach and statistical approach. == Structured approach == A structured approach sees an image texture as a set of primitive texels in some regular or repeated pattern. This works well when analyzing artificial textures. To obtain a structured description a characterization of the spatial relationship of the texels is gathered by using Voronoi tessellation of the texels. == Statistical approach == A statistical approach sees an image texture as a quantitative measure of the arrangement of intensities in a region. In general this approach is easier to compute and is more widely used, since natural textures are made of patterns of irregular subelements. === Edge detection === The use of edge detection is to determine the number of edge pixels in a specified region, helps determine a characteristic of texture complexity. After edges have been found the direction of the edges can also be applied as a characteristic of texture and can be useful in determining patterns in the texture. These directions can be represented as an average or in a histogram. Consider a region with N pixels. the gradient-based edge detector is applied to this region by producing two outputs for each pixel p: the gradient magnitude Mag(p) and the gradient direction Dir(p). The edgeness per unit area can be defined by F e d g e n e s s = | { p | M a g ( p ) > T } | N {\displaystyle F_{edgeness}={\frac {|\{p|Mag(p)>T\}|}{N}}} for some threshold T. To include orientation with edgeness histograms for both gradient magnitude and gradient direction can be used. Hmag(R) denotes the normalized histogram of gradient magnitudes of region R, and Hdir(R) denotes the normalized histogram of gradient orientations of region R. Both are normalized according to the size NR Then F m a g , d i r = ( H m a g ( R ) , H d i r ( R ) ) {\displaystyle F_{mag,dir}=(H_{mag}(R),H_{dir}(R))} is a quantitative texture description of region R. === Co-occurrence matrices === The co-occurrence matrix captures numerical features of a texture using spatial relations of similar gray tones. Numerical features computed from the co-occurrence matrix can be used to represent, compare, and classify textures. The following are a subset of standard features derivable from a normalized co-occurrence matrix: A n g u l a r 2 n d M o m e n t = ∑ i ∑ j p [ i , j ] 2 C o n t r a s t = ∑ i = 1 N g ∑ j = 1 N g n 2 p [ i , j ] , where | i − j | = n C o r r e l a t i o n = ∑ i = 1 N g ∑ j = 1 N g ( i j ) p [ i , j ] − μ x μ y σ x σ y E n t r o p y = − ∑ i ∑ j p [ i , j ] l n ( p [ i , j ] ) {\displaystyle {\begin{aligned}Angular{\text{ }}2nd{\text{ }}Moment&=\sum _{i}\sum _{j}p[i,j]^{2}\\Contrast&=\sum _{i=1}^{Ng}\sum _{j=1}^{Ng}n^{2}p[i,j]{\text{, where }}|i-j|=n\\Correlation&={\frac {\sum _{i=1}^{Ng}\sum _{j=1}^{Ng}(ij)p[i,j]-\mu _{x}\mu _{y}}{\sigma _{x}\sigma _{y}}}\\Entropy&=-\sum _{i}\sum _{j}p[i,j]ln(p[i,j])\\\end{aligned}}} where p [ i , j ] {\displaystyle p[i,j]} is the [ i , j ] {\displaystyle [i,j]} th entry in a gray-tone spatial dependence matrix, and Ng is the number of distinct gray-levels in the quantized image. One negative aspect of the co-occurrence matrix is that the extracted features do not necessarily correspond to visual perception. It is used in dentistry for the objective evaluation of lesions [DOI: 10.1155/2020/8831161], treatment efficacy [DOI: 10.3390/ma13163614; DOI: 10.11607/jomi.5686; DOI: 10.3390/ma13173854; DOI: 10.3390/ma13132935] and bone reconstruction during healing [DOI: 10.5114/aoms.2013.33557; DOI: 10.1259/dmfr/22185098; EID: 2-s2.0-81455161223; DOI: 10.3390/ma13163649]. === Laws texture energy measures === Another approach is to use local masks to detect various types of texture features. Laws originally used four vectors representing texture features to create sixteen 2D masks from the outer products of the pairs of vectors. The four vectors and relevant features were as follows: L5 = [ +1 +4 6 +4 +1 ] (Level) E5 = [ -1 -2 0 +2 +1 ] (Edge) S5 = [ -1 0 2 0 -1 ] (Spot) R5 = [ +1 -4 6 -4 +1 ] (Ripple) To these 4, a fifth is sometimes added: W5 = [ -1 +2 0 -2 +1 ] (Wave) From Laws' 4 vectors, 16 5x5 "energy maps" are then filtered down to 9 in order to remove certain symmetric pairs. For instance, L5E5 measures vertical edge content and E5L5 measures horizontal edge content. The average of these two measures is the "edginess" of the content. The resulting 9 maps used by Laws are as follows: L5E5/E5L5 L5R5/R5L5 E5S5/S5E5 S5S5 R5R5 L5S5/S5L5 E5E5 E5R5/R5E5 S5R5/R5S5 Running each of these nine maps over an image to create a new image of the value of the origin ([2,2]) results in 9 "energy maps," or conceptually an image with each pixel associated with a vector of 9 texture attributes. === Autocorrelation and power spectrum === The autocorrelation function of an image can be used to detect repetitive patterns of textures. == Texture segmentation == The use of image texture can be used as a description for regions into segments. There are two main types of segmentation based on image texture, region based and boundary based. Though image texture is not a perfect measure for segmentation it is used along with other measures, such as color, that helps solve segmenting in image. === Region based === Attempts to group or cluster pixels based on texture properties. === Boundary based === Attempts to group or cluster pixels based on edges between pixels that come from different texture properties.
Contact center telephony
In marketing, contact center telephony is the communication and collaboration system used by businesses to either manage high volumes of inbound queries or outbound telephone calls keeping their workforce or agents productive and in control to serve or acquire customers. This business communication system is an extension of computer telephony integration (CTI). == Overview == The interactions between callers and customer service representatives are supported by the collective system of computers, telephones and the Internet. The shift from CTI to contact center telephony is marked by the sheer change in the customer’s behavior when it comes to communication. Means customers are no longer confined only to voice-based communication i.e. phone to connect with their customer service departments. In addition, they are making use of email, SMS, chat, social media, and other virtual contact channels. This is also the reason for the shift in nomenclature from "call centers" to "contact centers", "contact" being a wider term than "call". Respecting the trend, contact center owners need to adopt unified communication or multi-channel approach to let customers get in touch with them via their preferred communication mediums, either voice or non-voice (data). Cloud-based phone system is a further advancement in the direction as it allows operators to access all the features and benefits of call center telephony over the Web against an affordable & flexible pay-as-you-go subscription model. Thus, in-house infrastructure deployment to manage public switched telephone networks, storage, communication applications, and collaboration servers is no more an obligation. Neither is the need to invest resources for their upgrade, repair, maintenance and security as cloud vendor would be responsible for the same. == India == India, a popular call center business process outsourcing destination, often uses a cloud-based phone system in order to cut operational expenses and downtime, and increase connectivity. == Promotion == Businesses can rely on contact center telephony services to respond to their customers’ queries over phone, email, chat, fax, etc. Integrating it with their customer relationship management tools, entire contact details of customers and their interaction sessions with different customer service representatives can be found at one place. The combination can manage not just sales and marketing but also deliver excellent post-sales customer service or technical support to allow customers derive the most from their products or services. Hence, it’s becoming instrumental in increasing customer satisfaction and loyalty and most of the call center services in India are taking refuge from it. The entire contact center telephony service can be availed by professionals over a browser. Hence, businesses can leverage the concept of BYOD (bring your own device) and mobility and serve their customers well using mobile applications. According to market analysts, BYOD increases satisfaction among workforce, and hence their individual and collective productivity as well. BYOD programme significantly reduces the TCO (total cost of ownership) as professionals prefer to work with their own devices rather than using company-provisioned devices. Next, they tend to be more caring towards such devices and can even shell out money to update and upgrade those when required. Integration of IM, along with audio and video conferencing services helps call center or contact center representatives to get real time assistance from their peers or seniors to resolve any complex issues. They can internally exchange information and knowledge articles as and when required. Real-time call monitoring/barging system can be used by quality assessment team to provide important guidelines to agents to maintain the standard of the service as per industry norms. Integrated recording feature is helpful for internal training and quality purposes to improve productivity and customer satisfaction in equal measures. It also helps in getting business insights and improving products or services to gain deeper penetration into the market.