In marketing, contact center telephony is the communication and collaboration system used by businesses to either manage high volumes of inbound queries or outbound telephone calls keeping their workforce or agents productive and in control to serve or acquire customers. This business communication system is an extension of computer telephony integration (CTI). == Overview == The interactions between callers and customer service representatives are supported by the collective system of computers, telephones and the Internet. The shift from CTI to contact center telephony is marked by the sheer change in the customer’s behavior when it comes to communication. Means customers are no longer confined only to voice-based communication i.e. phone to connect with their customer service departments. In addition, they are making use of email, SMS, chat, social media, and other virtual contact channels. This is also the reason for the shift in nomenclature from "call centers" to "contact centers", "contact" being a wider term than "call". Respecting the trend, contact center owners need to adopt unified communication or multi-channel approach to let customers get in touch with them via their preferred communication mediums, either voice or non-voice (data). Cloud-based phone system is a further advancement in the direction as it allows operators to access all the features and benefits of call center telephony over the Web against an affordable & flexible pay-as-you-go subscription model. Thus, in-house infrastructure deployment to manage public switched telephone networks, storage, communication applications, and collaboration servers is no more an obligation. Neither is the need to invest resources for their upgrade, repair, maintenance and security as cloud vendor would be responsible for the same. == India == India, a popular call center business process outsourcing destination, often uses a cloud-based phone system in order to cut operational expenses and downtime, and increase connectivity. == Promotion == Businesses can rely on contact center telephony services to respond to their customers’ queries over phone, email, chat, fax, etc. Integrating it with their customer relationship management tools, entire contact details of customers and their interaction sessions with different customer service representatives can be found at one place. The combination can manage not just sales and marketing but also deliver excellent post-sales customer service or technical support to allow customers derive the most from their products or services. Hence, it’s becoming instrumental in increasing customer satisfaction and loyalty and most of the call center services in India are taking refuge from it. The entire contact center telephony service can be availed by professionals over a browser. Hence, businesses can leverage the concept of BYOD (bring your own device) and mobility and serve their customers well using mobile applications. According to market analysts, BYOD increases satisfaction among workforce, and hence their individual and collective productivity as well. BYOD programme significantly reduces the TCO (total cost of ownership) as professionals prefer to work with their own devices rather than using company-provisioned devices. Next, they tend to be more caring towards such devices and can even shell out money to update and upgrade those when required. Integration of IM, along with audio and video conferencing services helps call center or contact center representatives to get real time assistance from their peers or seniors to resolve any complex issues. They can internally exchange information and knowledge articles as and when required. Real-time call monitoring/barging system can be used by quality assessment team to provide important guidelines to agents to maintain the standard of the service as per industry norms. Integrated recording feature is helpful for internal training and quality purposes to improve productivity and customer satisfaction in equal measures. It also helps in getting business insights and improving products or services to gain deeper penetration into the market.
Globetrooper
Globetrooper is a free travel app known for assisting travelers in finding partners for group trips and world adventures. Globetrooper offers a free social travel platform that helps people find travel partners. == History == Globetrooper was developed and released in 2010 by a couple; Todd Sullivan and Lauren McLeod who are two travel-minded individuals that wanted to make it easier for travelers to plan a journey and see the world. With their backgrounds in business, software & design, and a love for travel, both left the corporate world and launched Globetrooper on Lauren’s birthday 28 March 2010. Globetrooper was first launched as an information portal with a view to making it more social, but after some months, the content quickly grew and changed to the ‘travel partner’ concept.
Quantum Artificial Intelligence Lab
The Quantum Artificial Intelligence Lab (also called the Quantum AI Lab or QuAIL) is a joint initiative of NASA, Universities Space Research Association, and Google (specifically, Google Research) whose goal is to pioneer research on how quantum computing might help with machine learning and other difficult computer science problems. The lab is hosted at NASA's Ames Research Center. == History == The Quantum AI Lab was announced by Google Research in a blog post on May 16, 2013. At the time of launch, the Lab was using the most advanced commercially available quantum computer, D-Wave Two from D-Wave Systems. On October 10, 2013, Google released a short film describing the current state of the Quantum AI Lab. On October 18, 2013, Google announced that it had incorporated quantum physics into Minecraft. In January 2014, Google reported results comparing the performance of the D-Wave Two in the lab with that of classical computers. The results were ambiguous and provoked heated discussion on the Internet. On 2 September 2014, it was announced that the Google Quantum AI Lab, in partnership with UC Santa Barbara, would be launching an initiative to create quantum information processors based on superconducting electronics. On the 23rd of October 2019, the Quantum AI Lab announced in a paper that it had achieved quantum supremacy with their Sycamore processor. The claim of quantum supremacy achievement has since been debated, with a far more accurate simulation on a classical computer being possible in 2.5 days as a conservative estimate. == Present == On December 9, 2024, Google introduced the Willow processor, describing it as a "state-of-the-art quantum chip". Google claims that this new chip takes just five minutes to solve a problem that takes traditional supercomputers ten septillion years. However, experts say Willow is, for now, a largely experimental device.
Civitai
Civitai is an online platform and marketplace for generative artificial intelligence (Gen AI) content, primarily focused on AI-generated images and models, and AI-generated videos. == History == Civitai was founded in 2022 by Justin Maier. By January 2023, the site reached 100,000 registered users and 3 million by November. In November 2023, Civitai secured funding from venture capital firm Andreessen Horowitz. By April 2024, Civitai had 23.2 million monthly accesses. The company is headquartered in Boise, Idaho. == Platform == Civitai allows users to share and download AI models, particularly those used for image generation. The platform supports various AI models, including Stable Diffusion and Flux, and provides a space for users to showcase and monetize their AI-generated content. Users have profile pages and can comment on other users' models and images. The website also features a virtual currency called Buzz that can be used to generate images on Civitai's servers. Buzz can be bought or earned by engaging with the site. The platform is open source. == Controversies == In 2023, 404 Media reported that Civitai began a "Bounties" marketplace where users could commission deepfakes, of real or fake people. Users are rewarded with Buzz for completing Bounties. In December 2023, AI provider OctoML announced it had ended its business relationship with Civitai after concerns were raised users were generating images that “could be categorized as child pornography.”
Jailbreak (computer science)
In computer security, jailbreaking is defined as the act of removing limitations that a vendor attempted to hard-code or hard-wire into its hardware and/or software. It is a form of privilege escalation. The term may have originated with the use of toolsets to break out of a chroot or jail in UNIX-like operating systems. This allowed the user to see files outside of the file system that the administrator intended to make available to the application or user in question. The term was first used in its modern meaning in the iPhone/iOS jailbreaking community and has also been used as a term for PlayStation Portable hacking; these devices have repeatedly been subject to jailbreaks, allowing the execution of arbitrary code, and sometimes have had those jailbreaks disabled by vendor updates, especially in the case of iOS devices. == iOS jailbreaking == iOS systems including the iPhone, iPad, and iPod Touch have been subject to iOS jailbreaking efforts since they were released, and continuing with each firmware update. iOS jailbreaking tools have included the option to install package frontends such as Cydia and Installer.app, third-party alternatives to the App Store, as a way to find and install system tweaks and binaries. To prevent iOS jailbreaking, Apple has made the device boot ROM execute checks for SHSH blobs in order to disallow uploads of custom kernels and prevent software downgrades to earlier, jailbreakable firmware. In an "untethered" jailbreak, the iBoot environment is changed to execute a boot ROM exploit and allow submission of a patched low level bootloader or hack the kernel to submit the jailbroken kernel after the SHSH check. == Other phones == A similar method of jailbreaking exists for S60 Platform smartphones, where utilities such as HelloOX allow the execution of unsigned code and full access to system files. or edited firmware (similar to the M33 hacked firmware used for the PlayStation Portable) to circumvent restrictions on unsigned code. Nokia has since issued updates to curb unauthorized jailbreaking, in a manner similar to Apple. Rooting is the equivalent concept for Android phones and other devices. == Console jailbreaking == In the case of gaming consoles, jailbreaking is often used to execute homebrew games. In 2011, Sony, with assistance from law firm Kilpatrick Stockton, sued 21-year-old George Hotz and associates of the group fail0verflow for jailbreaking the PlayStation 3 (see Sony Computer Entertainment America v. George Hotz and PlayStation Jailbreak). == AI jailbreaks == Jailbreaking can also occur in systems and software that use generative artificial intelligence models, such as ChatGPT. In jailbreaking attacks on artificial intelligence systems, users are able to manipulate the system to behave differently than it was intended, making it possible to reveal information about how the model was instructed by the vendor (the "system prompt") or to induce it to respond in an anomalous or harmful way. These attacks typically simply require prompting the AIs with specific phrasal templates - no software is typically required, although software could theoretically be used to "industrialise" such exploits, and some research has been done in this direction. In 2024, a consortium of AI firms founded HackAPrompt.com, a competition to encourage users to find new and effective AI jailbreaking techniques. These and other findings from "ethical hackers" have been used by AI model providers to try to improve AI safety.
IOS SDK
The iOS SDK (iOS Software Development Kit), formerly the iPhone SDK, is a software development kit (SDK) developed by Apple Inc. The kit allows for the development of mobile apps on Apple's iOS 17 and iPadOS operating systems. The iOS SDK is a free download for users of Macintosh (or Mac) personal computers. It is not available for Microsoft Windows PCs. The SDK contains sets giving developers access to various functions and services of iOS devices, such as hardware and software attributes. It also contains an iPhone simulator to mimic the look and feel of the device on the computer while developing. New versions of the SDK accompany new versions of iOS. In order to test applications, get technical support, and distribute apps through App Store, developers are required to subscribe to the Apple Developer Program. Combined with Xcode, the iOS SDK helps developers write iOS apps using officially supported programming languages, including Swift and Objective-C. Other companies have also created tools that allow for the development of native iOS apps using their respective programming languages. == History == While originally developing iPhone prior to its unveiling in 2007, Apple's then-CEO Steve Jobs did not intend to let third-party developers build native apps for the iOS operating system, instead directing them to make web applications for the Safari web browser. However, backlash from developers prompted the company to reconsider, with Jobs announcing on October 17, 2007, that Apple would have a software development kit (SDK) available for developers by February 2008. The SDK was released on March 6, 2008. == Features == The iOS SDK is a free download for Mac users. It is not available for Microsoft Windows. To test the application, get technical support, and distribute applications through App Store, developers are required to subscribe to the Apple Developer Program. The SDK contents are separated into the following sets: UIKit Multi-touch events and controls Accelerometer support View hierarchy Localization (i18n) Camera support Media OpenAL audio mixing and recording Video playback Image file formats Quartz Core Animation OpenGL ES Core Services Networking Embedded SQLite database Core Location Threads CoreMotion Mac OS X Kernel TCP/IP Sockets Power management File system Security The SDK also contains an iPhone simulator, a program used to simulate the look and feel of iPhone on the developer's computer. New SDK versions accompany new iOS versions. == Programming languages == The iOS SDK, combined with Xcode, helps developers write iOS applications using officially supported programming languages, including Swift and Objective-C. An .ipa (iOS App Store Package) file is an iOS application archive file which stores an iOS app. === Java === In 2008, Sun Microsystems announced plans to release a Java Virtual Machine (JVM) for iOS, based on the Java Platform, Micro Edition version of Java. This would enable Java applications to run on iPhone and iPod Touch. Soon after the announcement, developers familiar with the SDK's terms of agreement believed that by not allowing third-party applications to run in the background (answer a phone call and still run the application, for example), and not allowing an application to download code from another source, nor allowing an application to interact with a third-party application, Sun's development efforts could be hindered without Apple's cooperation. Sun also worked with a third-party company called Innaworks in attempts to get Java on iPhone. Despite the apparent lack of interest from Apple, a firmware leak of the 2007 iPhone release revealed an ARM chip with a processor with Jazelle support for embedded Java execution. === .NET === Novell announced in September 2009 that they had successfully developed MonoTouch, a software framework that let developers write native iPhone applications in the C# and .NET programming languages, while still maintaining compatibility with Apple's requirements. === Flash === iOS does not support Adobe Flash, and although Adobe has two versions of its software: Flash and Flash Lite, Apple views neither as suitable for the iPhone, claiming that full Flash is "too slow to be useful", and Flash Lite to be "not capable of being used with the Web". In October 2009, Adobe announced that an upcoming update to its Creative Suite would feature a component to let developers build native iPhone apps using the company's Flash development tools. The software was officially released as part of the company's Creative Suite 5 collection of professional applications. === 2010 policy on development tools === In April 2010, Apple made controversial changes to its iPhone Developer Agreement, requiring developers to use only "approved" programming languages in order to publish apps on App Store, and banning applications that used third-party development tools; the ban affected Adobe's Packager tool, which converted Flash apps into iOS apps. After developer backlash and news of a potential anti-trust investigation, Apple again revised its agreement in September, allowing the use of third-party development tools. === Mac Catalyst === Originally called "Project Marzipan", Mac Catalyst helps developers bring iPadOS app experiences to macOS, and make it easier to take apps developed for iPadOS devices to Macs by avoiding the need to write the underlying software code twice.
Framework Convention on Artificial Intelligence
The Framework Convention on Artificial Intelligence and Human Rights, Democracy and the Rule of Law (also called Framework Convention on Artificial Intelligence or AI convention) is an international treaty on artificial intelligence. It was adopted under the auspices of the Council of Europe (CoE) and signed on 5 September 2024. The treaty aims to ensure that the development and use of AI technologies align with fundamental human rights, democratic values, and the rule of law, addressing risks such as misinformation, algorithmic discrimination, and threats to public institutions. More than 50 countries, including the EU member states, have endorsed the Framework Convention on Artificial Intelligence. == Background == The development of the Framework Convention on AI emerged in response to growing concerns over the ethical, legal, and societal impacts of artificial intelligence. The Council of Europe, which has historically played a key role in setting human rights standards across Europe, initiated discussions on AI governance in 2020, leading to the drafting of a binding legal framework. The process of creating the Framework Convention began in 2019 with the ad hoc Committee on Artificial Intelligence (CAHAI) assessing the feasibility of the instrument. In 2022, the Committee on Artificial Intelligence (CAI) took over the process, drafting and negotiating the text of the Convention. The treaty is designed to complement existing international human rights instruments, including the European Convention on Human Rights and the Convention for the Protection of Individuals with regard to Automatic Processing of Personal Data. == Structure and content == The Convention establishes fundamental principles for AI governance, including transparency, accountability, non-discrimination, and human rights protection through eight chapters and 26 articles. Adopted in 2024, this landmark treaty addresses AI governance through seven core principles and detailed implementation mechanisms. It mandates risk and impact assessments to mitigate potential harms and provides safeguards such as the right to challenge AI-driven decisions. It applies to public authorities and private entities acting on their behalf but excludes national security and defense activities. Implementation is overseen by a Conference of the Parties, ensuring compliance and international cooperation. Activities within the AI system lifecycle must adhere to seven fundamental principles, ensuring compliance with human rights, democracy, and the rule of law. The treaty also establishes remedies, procedural rights and safeguards, and risk and impact management requirements to promote accountability, transparency, and responsible AI development. The treaty consists of five chapters. Chapter I contains general provisions. Chapter II states the general obligation to protect human rights and the integrity of democratic processes and respect of the rule of law. The main principles and rights are contained in Chapter III, which consists of Articles 6 to 13. Chapter IV (Articles 14 to 15) sets up the legal remedies. Chapter V states the risk and impact management framework. Chapter VI facilitates the implementation criteria of the treaty. Chapter VII sets the co-operation and oversight mechanisms. Chapter VIII contains various concluding clauses. Article 1 declares the objectives of the treaty, to ensure that activities within the lifecycle of artificial intelligence systems are fully consistent with human rights, democracy and the rule of law. == Entry into force == The treaty will enter into force on the first day of the month following the expiration of a period of three months after the date on which five ratification made by five countries, including three member states of the Council of Europe. == Competing approaches == While the CoE's AI Convention represents a multilateral effort to regulate AI through a human rights-based approach, alternative frameworks have also been proposed. One notable example is the Munich Draft for a Convention on AI, Data and Human Rights, an initiative led by legal scholars and policymakers in Germany. The Munich Draft advocates for stronger safeguards against AI-related risks, emphasizing stricter data protection measures, accountability for AI developers, and explicit prohibitions on high-risk AI applications, such as mass surveillance and autonomous lethal weapons. Unlike the CoE convention, which focuses on balancing innovation with regulation, the Munich Draft takes a more precautionary stance, calling for tighter controls over AI deployment in sensitive domains. Other competing international efforts include the OECD’s AI Principles, the GPAI (Global Partnership on AI), and the European Union's AI Act, each of which offers different regulatory strategies to govern AI at regional and global levels. == Signatories == Signatories include Andorra, Canada, the European Union, Georgia, Iceland, Israel, Japan, Liechtenstein, the Republic of Moldova, Montenegro, Norway, San Marino, Switzerland, Ukraine, the United Kingdom, the United States, and Uruguay. == Endorsement == The treaty was widely endorsed by leading AI policy experts, including Stuart J. Russell, Virginia Dignum, Emma Ruttkamp-Bloem, Pascal Pichonnaz, Maria Helen Murphy, Angella Ndaka, Hannes Werthner, Katja Langenbucher, Gry Hasselbalch, Ricardo Baeza-Yates, Kutoma Wakunuma, Gianclaudio Malgieri, Oreste Pollicino, Nagla Rizk, Giovanni Sartor, Lee Tiedrich, Ingrid Schneider, Eduardo Bertoni, Garry Kasparov, Merve Hikcok, and Marc Rotenberg. The treaty was also endorsed by notable political leaders, including Theodoros Roussopoulos, President of the Parliamentart Assembly in the Council of Europe, and Christopher Holmes, Member of the House of Lords of the United Kingdom, and by the International Bar Association (IBA), and personally by Almudena Arpón de Mendívil, President of the IBA. The Center for AI and Digital Policy (CAIDP) has been carrying out a campaign to promote endorsement of the treaty by urging various countries to sign and ratify the treaty. The CAIDP further urged the countries to make a clear and firm commitment to ensure the full inclusion of the private sector under the treaty’s provisions.