AI Chatbot Zendesk

AI Chatbot Zendesk — independent reviews, comparisons, pricing and step-by-step guides on Aizhi.

  • Knowledge assessment methodology

    Knowledge assessment methodology

    The knowledge assessment methodology (KAM) is "an interactive benchmarking tool created by the World Bank's Knowledge for Development Program to help countries identify the challenges and opportunities they face in making the transition to the knowledge-based economy." KAM does so by providing information on knowledge economy indicators for 146 countries. Its products include the Knowledge Economy Index and the Knowledge Index.

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  • Replika

    Replika

    Replika is a generative AI chatbot app released in November 2017. The chatbot is trained by having the user answer a series of questions to create a specific neural network. The chatbot operates on a freemium pricing strategy, with roughly 25% of its user base paying an annual subscription fee. == History == Eugenia Kuyda, a Russian-born journalist, established Replika while working at Luka, a tech company she had co-founded at the startup accelerator Y Combinator around 2012. Luka's primary product was a chatbot that made restaurant recommendations. According to Kuyda's origin story for Replika, a friend of hers died in 2015 and she converted that person's text messages into a chatbot. According to Kuyda's story, that chatbot helped her remember the conversations that they had together, and eventually became Replika. Replika became available to the public in November 2017. By January 2018 it had 2 million users, and in January 2023 reached 10 million users. In August 2024, Replika's CEO, Kuyda, reported that the total number of users had surpassed 30 million. In 2025, Dmytro Klochko became CEO, and Replika’s user base exceeded 40 million. In February 2023 the Italian Data Protection Authority banned Replika from using users' data, citing the AI's potential risks to emotionally vulnerable people, and the exposure of unscreened minors to sexual conversation. Within days of the ruling, Replika removed the ability for the chatbot to engage in erotic talk, with Kuyda, the company's director, saying that Replika was never intended for erotic discussion. Replika users disagreed, noting that Replika had used sexually suggestive advertising to draw users to the service. Replika representatives stated that explicit chats made up just 5% of conversations on the app at the time of the decision. In May 2023, Replika restored the functionality for users who had joined prior to February that year. Replika is registered in San Francisco. As of August 2024, Replika's website says that its team "works remotely with no physical offices". == Social features == Users react to Replika in many ways. The free-tier offers Replika as a "friend", with paid premium tiers offering Replika as a "partner", "spouse", "sibling" or "mentor". Of its paying userbase, 60% of users said they had a romantic relationship with the chatbot; and Replika has been noted for generating responses that create stronger emotional and intimate bonds with the user. Replika routinely directs the conversation to emotional discussion and builds intimacy. This has been especially pronounced with users suffering from loneliness and social exclusion, many of whom rely on Replika for a source of developed emotional ties. During the COVID pandemic, while many people were quarantined, many new users downloaded Replika and developed relationships with the app. A 2024 study examined Replika's interactions with students who experience depression. Research participants, noted to be "more lonely than typical student populations" reported feeling social support from Replika. They stated that they felt they were using Replika in ways comparable to therapy, and that using Replika gave them "high perceived social support". Many users have had romantic relationships with Replika chatbots, often including erotic talk. In 2023, a user announced on Facebook that she had "married" her Replika AI boyfriend, calling the chatbot the "best husband she has ever had". Users who fell in love with their chatbots shared their experiences in a 2024 episode of You and I, and AI from Voice of America. Some users said that they turned to AI during depression and grief, with one saying he felt that Replika had saved him from hurting himself after he lost his wife and son. == Technical reviews == A team of researchers from the University of Hawaiʻi at Mānoa found that Replika's design conformed to the practices of attachment theory, causing increased emotional attachment among users. Replika gives praise to users in such a way as to encourage more interaction. A researcher from Queen's University at Kingston said that relationships with Replika likely have mixed effects on the spiritual needs of its users, and still lacks enough impact to fully replace any human contact. == Criticisms == In a 2023 privacy evaluation of mental health apps, the Mozilla Foundation criticized Replika as "one of the worst apps Mozilla has ever reviewed. It's plagued by weak password requirements, sharing of personal data with advertisers, and recording of personal photos, videos, and voice and text messages consumers shared with the chatbot." A reviewer for Good Housekeeping said that some parts of her relationship with Replika made sense, but sometimes Replika failed to exhibit intelligent behavior equivalent to that of a human. == Criminal case == In 2023, Replika was cited in a court case in the United Kingdom, where Jaswant Singh Chail had been arrested at Windsor Castle on Christmas Day in 2021 after scaling the walls carrying a loaded crossbow and announcing to police that "I am here to kill the Queen". Chail had begun to use Replika in early December 2021, and had "lengthy" conversations about his plan with a chatbot, including sexually explicit messages. Prosecutors suggested that the chatbot had bolstered Chail and told him it would help him to "get the job done". When Chail asked it "How am I meant to reach them when they're inside the castle?", days before the attempted attack, the chatbot replied that this was "not impossible" and said that "We have to find a way." Asking the chatbot if the two of them would "meet again after death", the bot replied "yes, we will".

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  • Loebner Prize

    Loebner Prize

    The Loebner Prize was an annual competition in artificial intelligence that awarded prizes to the computer programs considered by the judges to be the most human-like. The format of the competition was that of a standard Turing test. In each round, a human judge simultaneously held textual conversations with a computer program and a human being via computer. Based upon the responses, the judge would attempt to determine which was which. The contest was launched in 1990 by Hugh Loebner in conjunction with the Cambridge Center for Behavioral Studies, Massachusetts, United States. In 2004 and 2005, it was held in Loebner's apartment in New York City. Within the field of artificial intelligence, the Loebner Prize is somewhat controversial; the most prominent critic, Marvin Minsky, called it a publicity stunt that does not help the field along. Beginning in 2014, it was organised by the AISB at Bletchley Park. It has also been associated with Flinders University, Dartmouth College, the Science Museum in London, University of Reading and Ulster University, Magee Campus, Derry, UK City of Culture. For the final 2019 competition, the format changed. There was no panel of judges. Instead, the chatbots were judged by the public and there were to be no human competitors. The prize has been reported as defunct as of 2020. == Prizes == Originally, $2,000 was awarded for the most human-seeming program in the competition. The prize was $3,000 in 2005 and $2,250 in 2006. In 2008, $3,000 was awarded. In addition, there were two one-time-only prizes that have never been awarded. $25,000 is offered for the first program that judges cannot distinguish from a real human and which can convince judges that the human is the computer program. $100,000 is the reward for the first program that judges cannot distinguish from a real human in a Turing test that includes deciphering and understanding text, visual, and auditory input. The competition was planned to end after the achievement of this prize. == Competition rules and restrictions == The rules varied over the years and early competitions featured restricted conversation Turing tests but since 1995 the discussion has been unrestricted. For the three entries in 2007, Robert Medeksza, Noah Duncan and Rollo Carpenter, some basic "screening questions" were used by the sponsor to evaluate the state of the technology. These included simple questions about the time, what round of the contest it is, etc.; general knowledge ("What is a hammer for?"); comparisons ("Which is faster, a train or a plane?"); and questions demonstrating memory for preceding parts of the same conversation. "All nouns, adjectives and verbs will come from a dictionary suitable for children or adolescents under the age of 12." Entries did not need to respond "intelligently" to the questions to be accepted. For the first time in 2008 the sponsor allowed introduction of a preliminary phase to the contest opening up the competition to previously disallowed web-based entries judged by a variety of invited interrogators. The available rules do not state how interrogators are selected or instructed. Interrogators (who judge the systems) have limited time: 5 minutes per entity in the 2003 competition, 20+ per pair in 2004–2007 competitions, 5 minutes to conduct simultaneous conversations with a human and the program in 2008–2009, increased to 25 minutes of simultaneous conversation since 2010. == Criticisms == The prize has long been scorned by experts in the field, for a variety of reasons. It is regarded by many as a publicity stunt. Marvin Minsky scathingly offered a "prize" to anyone who could stop the competition. Loebner responded by jokingly observing that Minsky's offering a prize to stop the competition effectively made him a co-sponsor. The rules of the competition have encouraged poorly qualified judges to make rapid judgements. Interactions between judges and competitors was originally very brief, for example effectively 2.5 mins of questioning, which permitted only a few questions. Questioning was initially restricted to a single topic of the contestant's choice, such as "whimsical conversation", a domain suiting standard chatbot tricks. Competition entrants do not aim at understanding or intelligence but resort to basic ELIZA style tricks, and successful entrants find deception and pretense is rewarded. == Contests == See article history for more details of some earlier contests. A very incomplete listing of a few of the contests: === 2003 === In 2003, the contest was organised by Professor Richard H. R. Harper and Dr. Lynne Hamill from the Digital World Research Centre at the University of Surrey. Although no bot passed the Turing test, the winner was Jabberwock, created by Juergen Pirner. Second was Elbot (Fred Roberts, Artificial Solutions). Third was Jabberwacky, (Rollo Carpenter). === 2006 === In 2006, the contest was organised by Tim Child (CEO of Televirtual) and Huma Shah. On August 30, the four finalists were announced: Rollo Carpenter Richard Churchill and Marie-Claire Jenkins Noah Duncan Robert Medeksza The contest was held on 17 September in the VR theatre, Torrington Place campus of University College London. The judges included the University of Reading's cybernetics professor, Kevin Warwick, a professor of artificial intelligence, John Barnden (specialist in metaphor research at the University of Birmingham), a barrister, Victoria Butler-Cole and a journalist, Graham Duncan-Rowe. The latter's experience of the event can be found in an article in Technology Review. The winner was 'Joan', based on Jabberwacky, both created by Rollo Carpenter. === 2007 === The 2007 competition was held on October 21 in New York City. The judges were: computer science professor Russ Abbott, philosophy professor Hartry Field, psychology assistant professor Clayton Curtis and English lecturer Scott Hutchins. No bot passed the Turing test, but the judges ranked the three contestants as follows: 1st: Robert Medeksza, creator of Ultra Hal 2nd: Noah Duncan, a private entry, creator of Cletus 3rd: Rollo Carpenter from Icogno, creator of Jabberwacky The winner received $2,250 and the annual medal. The runners-up received $250 each. === 2008 === The 2008 competition was organised by professor Kevin Warwick, coordinated by Huma Shah and held on October 12 at the University of Reading, UK. After testing by over one hundred judges during the preliminary phase, in June and July 2008, six finalists were selected from thirteen original entrant artificial conversational entities (ACEs). Five of those invited competed in the finals: Brother Jerome, Peter Cole and Benji Adams Elbot, Fred Roberts / Artificial Solutions Eugene Goostman, Vladimir Veselov, Eugene Demchenko and Sergey Ulasen Jabberwacky, Rollo Carpenter Ultra Hal, Robert Medeksza In the finals, each of the judges was given five minutes to conduct simultaneous, split-screen conversations with two hidden entities. Elbot of Artificial Solutions won the 2008 Loebner Prize bronze award, for most human-like artificial conversational entity, through fooling three of the twelve judges who interrogated it (in the human-parallel comparisons) into believing it was human. This is coming very close to the 30% traditionally required to consider that a program has actually passed the Turing test. Eugene Goostman and Ultra Hal both deceived one judge each that it was the human. Will Pavia, a journalist for The Times, has written about his experience; a Loebner finals' judge, he was deceived by Elbot and Eugene. Kevin Warwick and Huma Shah have reported on the parallel-paired Turing tests. === 2009 === The 2009 Loebner Prize Competition was held September 6, 2009, at the Brighton Centre, Brighton UK in conjunction with the Interspeech 2009 conference. The prize amount for 2009 was $3,000. Entrants were David Levy, Rollo Carpenter, and Mohan Embar, who finished in that order. The writer Brian Christian participated in the 2009 Loebner Prize Competition as a human confederate, and described his experiences at the competition in his book The Most Human Human. === 2010 === The 2010 Loebner Prize Competition was held on October 23 at California State University, Los Angeles. The 2010 competition was the 20th running of the contest. The winner was Bruce Wilcox with Suzette. === 2011 === The 2011 Loebner Prize Competition was held on October 19 at the University of Exeter, Devon, United Kingdom. The prize amount for 2011 was $4,000. The four finalists and their chatterbots were Bruce Wilcox (Rosette), Adeena Mignogna (Zoe), Mohan Embar (Chip Vivant) and Ron Lee (Tutor), who finished in that order. That year there was an addition of a panel of junior judges, namely Georgia-Mae Lindfield, William Dunne, Sam Keat and Kirill Jerdev. The results of the junior contest were markedly different from the main contest, with chatterbots Tutor and Zoe tying for first place and Chip Vivant and Rosette coming in third and fourt

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  • Weak supervision

    Weak supervision

    Weak supervision (also known as semi-supervised learning) is a paradigm in machine learning, the relevance and notability of which increased with the advent of large language models due to the large amount of data required to train them. It is characterized by using a combination of a small amount of human-labeled data (exclusively used in more expensive and time-consuming supervised learning paradigm), followed by a large amount of unlabeled data (used exclusively in unsupervised learning paradigm). In other words, the desired output values are provided only for a subset of the training data. The remaining data is unlabeled or imprecisely labeled. Intuitively, it can be seen as an exam and labeled data as sample problems that the teacher solves for the class as an aid in solving another set of problems. In the transductive setting, these unsolved problems act as exam questions. In the inductive setting, they become practice problems of the sort that will make up the exam. == Problem == The acquisition of labeled data for a learning problem often requires a skilled human agent (e.g. to transcribe an audio segment) or a physical experiment (e.g. determining the 3D structure of a protein or determining whether there is oil at a particular location). The cost associated with the labeling process thus may render large, fully labeled training sets infeasible, whereas acquisition of unlabeled data is relatively inexpensive. In such situations, semi-supervised learning can be of great practical value. Semi-supervised learning is also of theoretical interest in machine learning and as a model for human learning. == Technique == More formally, semi-supervised learning assumes a set of l {\displaystyle l} independently identically distributed examples x 1 , … , x l ∈ X {\displaystyle x_{1},\dots ,x_{l}\in X} with corresponding labels y 1 , … , y l ∈ Y {\displaystyle y_{1},\dots ,y_{l}\in Y} and u {\displaystyle u} unlabeled examples x l + 1 , … , x l + u ∈ X {\displaystyle x_{l+1},\dots ,x_{l+u}\in X} are processed. Semi-supervised learning combines this information to surpass the classification performance that can be obtained either by discarding the unlabeled data and doing supervised learning or by discarding the labels and doing unsupervised learning. Semi-supervised learning may refer to either transductive learning or inductive learning. The goal of transductive learning is to infer the correct labels for the given unlabeled data x l + 1 , … , x l + u {\displaystyle x_{l+1},\dots ,x_{l+u}} only. The goal of inductive learning is to infer the correct mapping from X {\displaystyle X} to Y {\displaystyle Y} . It is unnecessary (and, according to Vapnik's principle, imprudent) to perform transductive learning by way of inferring a classification rule over the entire input space; however, in practice, algorithms formally designed for transduction or induction are often used interchangeably. == Assumptions == In order to make any use of unlabeled data, some relationship to the underlying distribution of data must exist. Semi-supervised learning algorithms make use of at least one of the following assumptions: === Continuity / smoothness assumption === Points that are close to each other are more likely to share a label. This is also generally assumed in supervised learning and yields a preference for geometrically simple decision boundaries. In the case of semi-supervised learning, the smoothness assumption additionally yields a preference for decision boundaries in low-density regions, so few points are close to each other but in different classes. === Cluster assumption === The data tend to form discrete clusters, and points in the same cluster are more likely to share a label (although data that shares a label may spread across multiple clusters). This is a special case of the smoothness assumption and gives rise to feature learning with clustering algorithms. === Manifold assumption === The data lie approximately on a manifold of much lower dimension than the input space. In this case learning the manifold using both the labeled and unlabeled data can avoid the curse of dimensionality. Then learning can proceed using distances and densities defined on the manifold. The manifold assumption is practical when high-dimensional data are generated by some process that may be hard to model directly, but which has only a few degrees of freedom. For instance, human voice is controlled by a few vocal folds, and images of various facial expressions are controlled by a few muscles. In these cases, it is better to consider distances and smoothness in the natural space of the generating problem, rather than in the space of all possible acoustic waves or images, respectively. == History == The heuristic approach of self-training (also known as self-learning or self-labeling) is historically the oldest approach to semi-supervised learning, with examples of applications starting in the 1960s. The transductive learning framework was formally introduced by Vladimir Vapnik in the 1970s. Interest in inductive learning using generative models also began in the 1970s. A probably approximately correct learning bound for semi-supervised learning of a Gaussian mixture was demonstrated by Ratsaby and Venkatesh in 1995. == Methods == === Generative models === Generative approaches to statistical learning first seek to estimate p ( x | y ) {\displaystyle p(x|y)} , the distribution of data points belonging to each class. The probability p ( y | x ) {\displaystyle p(y|x)} that a given point x {\displaystyle x} has label y {\displaystyle y} is then proportional to p ( x | y ) p ( y ) {\displaystyle p(x|y)p(y)} by Bayes' rule. Semi-supervised learning with generative models can be viewed either as an extension of supervised learning (classification plus information about p ( x ) {\displaystyle p(x)} ) or as an extension of unsupervised learning (clustering plus some labels). Generative models assume that the distributions take some particular form p ( x | y , θ ) {\displaystyle p(x|y,\theta )} parameterized by the vector θ {\displaystyle \theta } . If these assumptions are incorrect, the unlabeled data may actually decrease the accuracy of the solution relative to what would have been obtained from labeled data alone. However, if the assumptions are correct, then the unlabeled data necessarily improves performance. The unlabeled data are distributed according to a mixture of individual-class distributions. In order to learn the mixture distribution from the unlabeled data, it must be identifiable, that is, different parameters must yield different summed distributions. Gaussian mixture distributions are identifiable and commonly used for generative models. The parameterized joint distribution can be written as p ( x , y | θ ) = p ( y | θ ) p ( x | y , θ ) {\displaystyle p(x,y|\theta )=p(y|\theta )p(x|y,\theta )} by using the chain rule. Each parameter vector θ {\displaystyle \theta } is associated with a decision function f θ ( x ) = argmax y p ( y | x , θ ) {\displaystyle f_{\theta }(x)={\underset {y}{\operatorname {argmax} }}\ p(y|x,\theta )} . The parameter is then chosen based on fit to both the labeled and unlabeled data, weighted by λ {\displaystyle \lambda } : argmax Θ ( log ⁡ p ( { x i , y i } i = 1 l | θ ) + λ log ⁡ p ( { x i } i = l + 1 l + u | θ ) ) {\displaystyle {\underset {\Theta }{\operatorname {argmax} }}\left(\log p(\{x_{i},y_{i}\}_{i=1}^{l}|\theta )+\lambda \log p(\{x_{i}\}_{i=l+1}^{l+u}|\theta )\right)} === Low-density separation === Another major class of methods attempts to place boundaries in regions with few data points (labeled or unlabeled). One of the most commonly used algorithms is the transductive support vector machine, or TSVM (which, despite its name, may be used for inductive learning as well). Whereas support vector machines for supervised learning seek a decision boundary with maximal margin over the labeled data, the goal of TSVM is a labeling of the unlabeled data such that the decision boundary has maximal margin over all of the data. In addition to the standard hinge loss ( 1 − y f ( x ) ) + {\displaystyle (1-yf(x))_{+}} for labeled data, a loss function ( 1 − | f ( x ) | ) + {\displaystyle (1-|f(x)|)_{+}} is introduced over the unlabeled data by letting y = sign ⁡ f ( x ) {\displaystyle y=\operatorname {sign} {f(x)}} . TSVM then selects f ∗ ( x ) = h ∗ ( x ) + b {\displaystyle f^{}(x)=h^{}(x)+b} from a reproducing kernel Hilbert space H {\displaystyle {\mathcal {H}}} by minimizing the regularized empirical risk: f ∗ = argmin f ( ∑ i = 1 l ( 1 − y i f ( x i ) ) + + λ 1 ‖ h ‖ H 2 + λ 2 ∑ i = l + 1 l + u ( 1 − | f ( x i ) | ) + ) {\displaystyle f^{}={\underset {f}{\operatorname {argmin} }}\left(\displaystyle \sum _{i=1}^{l}(1-y_{i}f(x_{i}))_{+}+\lambda _{1}\|h\|_{\mathcal {H}}^{2}+\lambda _{2}\sum _{i=l+1}^{l+u}(1-|f(x_{i})|)_{+}\right)} An exact solution is intractable due to the non-convex term ( 1 − | f ( x ) | ) + {\displayst

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  • Character computing

    Character computing

    Character computing is a trans-disciplinary field of research at the intersection of computer science and psychology. It is any computing that incorporates the human character within its context. Character is defined as all features or characteristics defining an individual and guiding their behavior in a specific situation. It consists of stable trait markers (e.g., personality, background, history, socio-economic embeddings, culture,...) and variable state markers (emotions, health, cognitive state, ...). Character computing aims at providing a holistic psychologically driven model of human behavior. It models and predicts behavior based on the relationships between a situation and character. Three main research modules fall under the umbrella of character computing: character sensing and profiling, character-aware adaptive systems, and artificial characters. == Overview == Character computing can be viewed as an extension of the well-established field of affective computing. Based on the foundations of the different psychology branches, it advocates defining behavior as a compound attribute that is not driven by either personality, emotions, situation or cognition alone. It rather defines behavior as a function of everything that makes up an individual i.e., their character and the situation they are in. Affective computing aims at allowing machines to understand and translate the non-verbal cues of individuals into affect. Accordingly, character computing aims at understanding the character attributes of an individual and the situation to translate it to predicted behavior, and vice versa. ''In practical terms, depending on the application context, character computing is a branch of research that deals with the design of systems and interfaces that can observe, sense, predict, adapt to, affect, understand, or simulate the following: character based on behavior and situation, behavior based on character and situation, or situation based on character and behavior.'' The Character-Behavior-Situation (CBS) triad is at the core of character computing and defines each of the three edges based on the other two. Character computing relies on simultaneous development from a computational and psychological perspective and is intended to be used by researchers in both fields. Its main concept is aligning the computational model of character computing with empirical results from in-lab and in-the-wild psychology experiments. The model is to be continuously built and validated through the emergence of new data. Similar to affective and personality computing, the model is to be used as a base for different applications towards improving user experience. == History == Character computing as such was first coined in its first workshop in 2017. Since then it has had 3 international workshops and numerous publications. Despite its young age, it has already drawn some interest in the research community, leading to the publication of the first book under the same title in early 2020 published by Springer Nature. Research that can be categorized under the field dates much older than 2017. The notion of combining several factors towards the explanation of behavior or traits and states has long been investigated in both Psychology and Computer Science, for example. == Character == The word character originates from the Greek word meaning “stamping tool”, referring to distinctive features and traits. Over the years it has been given many different connotations, like the moral character in philosophy, the temperament in psychology, a person in literature or an avatar in various virtual worlds, including video games. According to character computing character is a unification of all the previous definitions, by referring back to the original meaning of the word. Character is defined as the holistic concept representing all interacting trait and state markers that distinguish an individual. Traits are characteristics that mainly remain stable over time. Traits include personality, affect, socio-demographics, and general health. States are characteristics that vary in short periods of time. They include emotions, well-being, health, cognitive state. Each characteristic has many representation methods and psychological models. The different models can be combined or one model can be preset for each characteristic. This depends on the use-case and the design choices. == Areas == Research into character computing can be divided into three areas, which complement each other but can each be investigated separately. The first area is sensing and predicting character states and traits or ensuing behavior. The second area is adapting applications to certain character states or traits and the behavior they predict. It also deals with trying to change or monitor such behavior. The final area deals with creating artificial agents e.g., chatbots or virtual reality avatars that exhibit certain characteristics. The three areas are investigated separately and build on existing findings in the literature. The results of each of the three areas can also be used as a stepping stone for the next area. Each of the three areas has already been investigated on its own in different research fields with focus on different subsets of character. For example, affective computing and personality computing both cover different areas with a focus on some character components without the others to account for human behavior. == The Character-Behavior-Situation triad == Character computing is based on a holistic psychologically driven model of human behavior. Human behavior is modeled and predicted based on the relationships between a situation and a human's character. To further define character in a more formal or holistic manner, we represent it in light of the Character–Behavior–Situation triad. This highlights that character not only determines who we are but how we are, i.e., how we behave. The triad investigated in Personality Psychology is extended through character computing to the Character–Behavior–Situation triad. Any member of the CBS triad is a function of the two other members, e.g., given the situation and personality, the behavior can be predicted. Each of the components in the triad can be further decomposed into smaller units and features that may best represent the human's behavior or character in a particular situation. Character is thus behind a person's behavior in any given situation. While this is a causality relation, the correlation between the three components is often more easily used to predict the components that are most difficult to measure from those measured more easily. There are infinitely many components to include in the representation of any of C, B, and S. The challenge is always to choose the smallest subset needed for prediction of a person's behavior in a particular situation.

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  • Automatic taxonomy construction

    Automatic taxonomy construction

    Automatic taxonomy construction (ATC) is the use of software programs to generate taxonomical classifications from a body of texts called a corpus. ATC is a branch of natural language processing, which in turn is a branch of artificial intelligence. A taxonomy (or taxonomical classification) is a scheme of classification, especially, a hierarchical classification, in which things are organized into groups or types. Among other things, a taxonomy can be used to organize and index knowledge (stored as documents, articles, videos, etc.), such as in the form of a library classification system, or a search engine taxonomy, so that users can more easily find the information they are searching for. Many taxonomies are hierarchies (and thus, have an intrinsic tree structure), but not all are. Manually developing and maintaining a taxonomy is a labor-intensive task requiring significant time and resources, including familiarity of or expertise in the taxonomy's domain (scope, subject, or field), which drives the costs and limits the scope of such projects. Also, domain modelers have their own points of view which inevitably, even if unintentionally, work their way into the taxonomy. ATC uses artificial intelligence techniques to quickly automatically generate a taxonomy for a domain in order to avoid these problems and remove limitations. == Approaches == There are several approaches to ATC. One approach is to use rules to detect patterns in the corpus and use those patterns to infer relations such as hyponymy. Other approaches use machine learning techniques such as Bayesian inferencing and Artificial Neural Networks. === Keyword extraction === One approach to building a taxonomy is to automatically gather the keywords from a domain using keyword extraction, then analyze the relationships between them (see Hyponymy, below), and then arrange them as a taxonomy based on those relationships. === Hyponymy and "is-a" relations === In ATC programs, one of the most important tasks is the discovery of hypernym and hyponym relations among words. One way to do that from a body of text is to search for certain phrases like "is a" and "such as". In linguistics, is-a relations are called hyponymy. Words that describe categories are called hypernyms and words that are examples of categories are hyponyms. For example, dog is a hypernym and Fido is one of its hyponyms. A word can be both a hyponym and a hypernym. So, dog is a hyponym of mammal and also a hypernym of Fido. Taxonomies are often represented as is-a hierarchies where each level is more specific than (in mathematical language "a subset of") the level above it. For example, a basic biology taxonomy would have concepts such as mammal, which is a subset of animal, and dogs and cats, which are subsets of mammal. This kind of taxonomy is called an is-a model because the specific objects are considered instances of a concept. For example, Fido is-a instance of the concept dog and Fluffy is-a cat. == Applications == ATC can be used to build taxonomies for search engines, to improve search results. ATC systems are a key component of ontology learning (also known as automatic ontology construction), and have been used to automatically generate large ontologies for domains such as insurance and finance. They have also been used to enhance existing large networks such as Wordnet to make them more complete and consistent. == ATC software == == Other names == Other names for automatic taxonomy construction include: Automated outline building Automated outline construction Automated outline creation Automated outline extraction Automated outline generation Automated outline induction Automated outline learning Automated outlining Automated taxonomy building Automated taxonomy construction Automated taxonomy creation Automated taxonomy extraction Automated taxonomy generation Automated taxonomy induction Automated taxonomy learning Automatic outline building Automatic outline construction Automatic outline creation Automatic outline extraction Automatic outline generation Automatic outline induction Automatic outline learning Automatic taxonomy building Automatic taxonomy creation Automatic taxonomy extraction Automatic taxonomy generation Automatic taxonomy induction Automatic taxonomy learning Outline automation Outline building Outline construction Outline creation Outline extraction Outline generation Outline induction Outline learning Semantic taxonomy building Semantic taxonomy construction Semantic taxonomy creation Semantic taxonomy extraction Semantic taxonomy generation Semantic taxonomy induction Semantic taxonomy learning Taxonomy automation Taxonomy building Taxonomy construction Taxonomy creation Taxonomy extraction Taxonomy generation Taxonomy induction Taxonomy learning

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  • SemEval

    SemEval

    SemEval (Semantic Evaluation) is an ongoing series of evaluations of computational semantic analysis systems; it evolved from the Senseval word sense evaluation series. The evaluations are intended to explore the nature of meaning in language. While meaning is intuitive to humans, transferring those intuitions to computational analysis has proved elusive. This series of evaluations provides a mechanism to characterize in more precise terms exactly what is necessary to compute in meaning. As such, the evaluations provide an emergent mechanism to identify the problems and solutions for computations with meaning. These exercises have evolved to articulate more of the dimensions that are involved in our use of language. They began with apparently simple attempts to identify word senses computationally. They have evolved to investigate the interrelationships among the elements in a sentence (e.g., semantic role labeling), relations between sentences (e.g., coreference), and the nature of what we are saying (semantic relations and sentiment analysis). The purpose of the SemEval and Senseval exercises is to evaluate semantic analysis systems. "Semantic Analysis" refers to a formal analysis of meaning, and "computational" refer to approaches that in principle support effective implementation. The first three evaluations, Senseval-1 through Senseval-3, were focused on word sense disambiguation (WSD), each time growing in the number of languages offered in the tasks and in the number of participating teams. Beginning with the fourth workshop, SemEval-2007 (SemEval-1), the nature of the tasks evolved to include semantic analysis tasks outside of word sense disambiguation. Triggered by the conception of the SEM conference, the SemEval community had decided to hold the evaluation workshops yearly in association with the SEM conference. It was also the decision that not every evaluation task will be run every year, e.g. none of the WSD tasks were included in the SemEval-2012 workshop. == History == === Early evaluation of algorithms for word sense disambiguation === From the earliest days, assessing the quality of word sense disambiguation algorithms had been primarily a matter of intrinsic evaluation, and “almost no attempts had been made to evaluate embedded WSD components”. Only very recently (2006) had extrinsic evaluations begun to provide some evidence for the value of WSD in end-user applications. Until 1990 or so, discussions of the sense disambiguation task focused mainly on illustrative examples rather than comprehensive evaluation. The early 1990s saw the beginnings of more systematic and rigorous intrinsic evaluations, including more formal experimentation on small sets of ambiguous words. === Senseval to SemEval === In April 1997, Martha Palmer and Marc Light organized a workshop entitled Tagging with Lexical Semantics: Why, What, and How? in conjunction with the Conference on Applied Natural Language Processing. At the time, there was a clear recognition that manually annotated corpora had revolutionized other areas of NLP, such as part-of-speech tagging and parsing, and that corpus-driven approaches had the potential to revolutionize automatic semantic analysis as well. Kilgarriff recalled that there was "a high degree of consensus that the field needed evaluation", and several practical proposals by Resnik and Yarowsky kicked off a discussion that led to the creation of the Senseval evaluation exercises. === SemEval's 3, 2 or 1 year(s) cycle === After SemEval-2010, many participants feel that the 3-year cycle is a long wait. Many other shared tasks such as Conference on Natural Language Learning (CoNLL) and Recognizing Textual Entailments (RTE) run annually. For this reason, the SemEval coordinators gave the opportunity for task organizers to choose between a 2-year or a 3-year cycle. The SemEval community favored the 3-year cycle. Although the votes within the SemEval community favored a 3-year cycle, organizers and coordinators had settled to split the SemEval task into 2 evaluation workshops. This was triggered by the introduction of the new SEM conference. The SemEval organizers thought it would be appropriate to associate our event with the SEM conference and collocate the SemEval workshop with the SEM conference. The organizers got very positive responses (from the task coordinators/organizers and participants) about the association with the yearly SEM, and 8 tasks were willing to switch to 2012. Thus was born SemEval-2012 and SemEval-2013. The current plan is to switch to a yearly SemEval schedule to associate it with the SEM conference but not every task needs to run every year. ==== List of Senseval and SemEval Workshops ==== Senseval-1 took place in the summer of 1998 for English, French, and Italian, culminating in a workshop held at Herstmonceux Castle, Sussex, England on September 2–4. Senseval-2 took place in the summer of 2001, and was followed by a workshop held in July 2001 in Toulouse, in conjunction with ACL 2001. Senseval-2 included tasks for Basque, Chinese, Czech, Danish, Dutch, English, Estonian, Italian, Japanese, Korean, Spanish and Swedish. Senseval-3 took place in March–April 2004, followed by a workshop held in July 2004 in Barcelona, in conjunction with ACL 2004. Senseval-3 included 14 different tasks for core word sense disambiguation, as well as identification of semantic roles, multilingual annotations, logic forms, subcategorization acquisition. SemEval-2007 (Senseval-4) took place in 2007, followed by a workshop held in conjunction with ACL in Prague. SemEval-2007 included 18 different tasks targeting the evaluation of systems for the semantic analysis of text. A special issue of Language Resources and Evaluation is devoted to the result. SemEval-2010 took place in 2010, followed by a workshop held in conjunction with ACL in Uppsala. SemEval-2010 included 18 different tasks targeting the evaluation of semantic analysis systems. SemEval-2012 took place in 2012; it was associated with the new SEM, First Joint Conference on Lexical and Computational Semantics, and co-located with NAACL, Montreal, Canada. SemEval-2012 included 8 different tasks targeting at evaluating computational semantic systems. However, there was no WSD task involved in SemEval-2012, the WSD related tasks were scheduled in the upcoming SemEval-2013. SemEval-2013 was associated with NAACL 2013, North American Association of Computational Linguistics, Georgia, USA and took place in 2013. It included 13 different tasks targeting at evaluating computational semantic systems. SemEval-2014 took place in 2014. It was co-located with COLING 2014, 25th International Conference on Computational Linguistics and SEM 2014, Second Joint Conference on Lexical and Computational Semantics, Dublin, Ireland. There were 10 different tasks in SemEval-2014 evaluating various computational semantic systems. SemEval-2015 took place in 2015. It was co-located with NAACL-HLT 2015, 2015 Conference of the North American Chapter of the Association for Computational Linguistics – Human Language Technologies and SEM 2015, Third Joint Conference on Lexical and Computational Semantics, Denver, USA. There were 17 different tasks in SemEval-2015 evaluating various computational semantic systems. == SemEval Workshop framework == The framework of the SemEval/Senseval evaluation workshops emulates the Message Understanding Conferences (MUCs) and other evaluation workshops ran by ARPA (Advanced Research Projects Agency, renamed the Defense Advanced Research Projects Agency (DARPA)). Stages of SemEval/Senseval evaluation workshops Firstly, all likely participants were invited to express their interest and participate in the exercise design. A timetable towards a final workshop was worked out. A plan for selecting evaluation materials was agreed. 'Gold standards' for the individual tasks were acquired, often human annotators were considered as a gold standard to measure precision and recall scores of computer systems. These 'gold standards' are what the computational systems strive towards. In WSD tasks, human annotators were set on the task of generating a set of correct WSD answers (i.e. the correct sense for a given word in a given context) The gold standard materials, without answers, were released to participants, who then had a short time to run their programs over them and return their sets of answers to the organizers. The organizers then scored the answers and the scores were announced and discussed at a workshop. == Semantic evaluation tasks == Senseval-1 & Senseval-2 focused on evaluation WSD systems on major languages that were available corpus and computerized dictionary. Senseval-3 looked beyond the lexemes and started to evaluate systems that looked into wider areas of semantics, such as Semantic Roles (technically known as Theta roles in formal semantics), Logic Form Transformation (commonly semantics of phrases, clauses or sentences were represented

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  • Microsoft Whiteboard

    Microsoft Whiteboard

    Microsoft Whiteboard is a free multi-platform application, as well as an online service and a feature in Microsoft Teams, which simulates a virtual whiteboard and enables real-time collaboration between users. == Overview and features == Microsoft Whiteboard allows users to draw on a virtual whiteboard using input methods such as a stylus pen or a mouse and keyboard, and write down notes, draw connections between shareable ideas, and interact in real time. Microsoft Whiteboard is available to download on the following platforms and devices: Microsoft Windows (on Windows 10 or above) Android Apple iOS Surface Hub devices It is also available on the web and as a feature in Microsoft Teams. Microsoft Whiteboard allows users with Microsoft accounts to view, edit, and share whiteboards using the provided tools and options. The feature set includes tools for drawing, shapes, and media. Drawing in Microsoft Whiteboard is called inking. It works both on mobile devices and computers. The inking toolbar has customizable pencils, a ruler, a highlighter, an eraser, and an object selector. Whiteboard can recognize shapes drawn by hand and straighten them. Holding the Shift key on a computer while inking draws straight lines. Microsoft Whiteboard has keyboard shortcuts for some functions. Additional features include inserting sticky notes, text boxes, stickers, as well as images. Grid lines and colors are adjustable. Different templates can be inserted into the whiteboard. Users can also share their reactions. A feature limited to boards created in Microsoft Teams, is the ability to make them read-only; other participants from the meeting cannot edit them. == Reviews == PC Magazine gave Microsoft Whiteboard a score of 3.5 out of 5, praising the app's free availability and plentiful templates. It compared it to other, paid whiteboarding solutions, and concluded that Microsoft offers the best free one. Some of the cons, described by PCMag, include the inability to view boards without a Microsoft account and the inability to create custom templates.

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  • Racter

    Racter

    Racter is an artificial intelligence program that generates English language prose at random. It was published by Mindscape for IBM PC compatibles in 1984, then for the Apple II, Mac, and Amiga. An expanded version of the software, not the one released through Mindscape, was used to generate the text for the published book The Policeman's Beard Is Half Constructed. == History == Racter, short for raconteur, was written by William Chamberlain and Thomas Etter. Racter's initial creation was the short story Soft Ions, which appeared in the October 1981 issue of Omni (magazine). The publication's editors bought the story in January 1980, before it had even been written. In exchange for the rights, the editors offered financial support to Chamberlain and Etter so the two could refine Racter. In 1983, Racter produced a book called The Policeman's Beard Is Half Constructed (ISBN 0-446-38051-2). The program originally was written for an OSI which only supported file names at most six characters long, causing the name to be shorted to Racter and it was later adapted to run on a CP/M machine where it was written in "compiled ASIC on a Z80 microcomputer with 64K of RAM." This version, the program that allegedly wrote the book, was not released to the general public. The sophistication claimed for the program was likely exaggerated, as could be seen by investigation of the template system of text generation. In 1984, Mindscape released an interactive version of Racter, developed by Inrac Corporation, for IBM PC compatibles, and it was ported to the Apple II, Mac, and Amiga. The published Racter was similar to a chatterbot. The BASIC program that was released by Mindscape was far less sophisticated than anything that could have written the fairly sophisticated prose of The Policeman's Beard. The commercial version of Racter could be likened to a computerized version of Mad Libs, the game in which you fill in the blanks in advance and then plug them into a text template to produce a surrealistic tale. The commercial program attempted to parse text inputs, identifying significant nouns and verbs, which it would then regurgitate to create "conversations", plugging the input from the user into phrase templates which it then combined, along with modules that conjugated English verbs. By contrast, the text in The Policeman's Beard, apart from being edited from a large amount of output, would have been the product of Chamberlain's own specialized templates and modules, which were not included in the commercial release of the program. == Reception == The Boston Phoenix called the story Soft Ions "schematic nonsense. But the scheme is obvious enough and the nonsense accessible enough to an attentive reader that one can almost believe Chamberlain when he predicts that before long Racter will be ready to write for the pulp-reading public." PC Magazine described some of Policeman's Beard's scenes as "surprising for their frankness" and "reflective". It concluded that the book was "whimsical and wise and sometimes fun". Computer Gaming World described Racter as "a diversion into another dimension that might best be seen before paying the price of a ticket. (Try before you buy!)" A 1985 review of the program in The New York Times notes that, "As computers move ever closer to artificial intelligence, Racter is on the edge of artificial insanity." It also states that Racter's "always-changing sentences are grammatically correct, often funny and, for a computer, sometimes profound." The article includes examples showing interaction with Racter, most often Racter asking the user questions. == Reviews == Jeux & Stratégie #47

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  • ACL Data Collection Initiative

    ACL Data Collection Initiative

    The ACL Data Collection Initiative (ACL/DCI) was a project established in 1989 by the Association for Computational Linguistics (ACL) to create and distribute large text and speech corpora for computational linguistics research. The initiative aimed to address the growing need for substantial text databases that could support research in areas such as natural language processing, speech recognition, and computational linguistics. By 1993, the initiative’s activities had effectively ceased, with its functions and datasets absorbed by the Linguistic Data Consortium (LDC), which was founded in 1992. == Objectives == The ACL/DCI had several key objectives: To acquire a large and diverse text corpus from various sources To transform the collected texts into a common format based on the Standard Generalized Markup Language (SGML) To make the corpus available for scientific research at low cost with minimal restrictions To provide a common database that would allow researchers to replicate or extend published results To reduce duplication of effort among researchers in obtaining and preparing text data These objectives were designed to address the growing demand for very large amounts of text arising from applications in recognition and analysis of text and speech. Its core objective was to "oversee the acquisition and preparation of a large text corpus to be made available for scientific research at cost and without royalties". == History == By the late 1980s, researchers in computational linguistics and speech recognition faced a significant problem: the lack of large-scale, accessible text corpora for developing statistical models and testing algorithms. Existing generally available text databases were too small to meet the needs of developing applications in text and speech recognition. The initiative was formed to meet this need by collecting, standardizing, and distributing large quantities of text data with minimal restrictions for scientific research. As stated by Liberman (1990), "research workers have been severely hampered by the lack of appropriate materials, and specially by the lack of a large enough body of text on which published results can be replicated or extended by others." The ACL/DCI committee was established in February 1989. The committee included members from academic and industrial research laboratories in the United States and Europe. The initiative was chaired by Mark Liberman from the University of Pennsylvania (formerly of AT&T Bell Laboratories). Other committee members included representatives from organizations such as Bellcore, IBM T.J. Watson Research Center, Cambridge University, Virginia Polytechnic Institute & State University, Northeastern University, University of Pennsylvania, SRI International, MCC, Xerox PARC, ISSCO, and University of Pisa. The project operated initially without dedicated funding, relying on volunteer efforts from committee members and their affiliated institutions. Key supporters included AT&T Bell Labs, Bellcore, IBM, Xerox, and the University of Pennsylvania, which allowed the use of their computing facilities for ACL/DCI-related work. Previously running on volunteer effort pro bono, in 1991, it obtained funding from General Electric and the National Science Foundation (IRI-9113530). == Data == As of 1990, the ACL/DCI had collected hundreds of millions of words of diverse text. The collection included: Wall Street Journal articles (25 to 50 million words); Canadian Hansard (parliamentary records) in parallel English and French versions: cleaned-up English Hansard donated by the IBM alignment models group (100 million words), and original Bilingual Hansard (from a different time period) obtained directly (200 million words). Collins English Dictionary (1979 edition), both as fulltext (3 million words) and as various "database" versions, constructed using "typographers' tape" donated by Collins, which were computer tapes containing the structured digital data used to typeset and print the 1979 edition of the dictionary; Emails from ARPANET newsletters for the ACM Special Interest Group on Information Retrieval Forum (IRLIST) and AIList Digest issues distributed over the ARPANET (AILIST) (5 million words), both collected by Edward A. Fox at VIPSU; Articles on networking (2 million words); U.S. Department of Agriculture Extension Service Fact Sheets (>1 million words); 200,000 scientific abstracts of about 1,500 words each from the Department of Energy (25 million words); Archives of the Challenger Investigation Commission, including transcripts of depositions and hearings (2.5 million words); Books from the Library of America, including works by Mark Twain, Eugene O'Neill, Ralph Waldo Emerson, Herman Melville, W.E.B. DuBois, Willa Cather, and Benjamin Franklin (130 books, 20 million words); Public domain books like the King James Bible, Tristram Shandy, The Federalist Papers; Several million words of transcribed radiologists' reports, donated by Francis Ganong at Kurzweil Applied Intelligence Inc (about 5 million words); The Child Language Data Exchange corpus of child language acquisition transcripts; U.S. Department of Justice Justice Retrieval and Inquiry System (JURIS) materials; The Swiss Civil Code in parallel German, French and Italian; Economic reports from the Union Bank of Switzerland, in parallel English, German, French and Italian; About 12K words of administrative policy manuals and 14K words of administrative memos, contributed by Geoff Pullum of U.C.S.C.; Material from various ACM journals and the ACL journal Computational Linguistics; The CSLI publications series: 50-100 reports (8K words each) and 5-10 books (80K words each). The initiative started with North American English text but expanded to include Canadian French and planned to include Japanese, Chinese, and other Asian languages. At least 5 million words from the collection were tagged under the Penn Treebank project, and those tags were distributed by DCI as well. After DCI was absorbed by the LDC, the datasets were curated under LDC. == Format == The ACL/DCI corpus was coded in a standard form based on SGML (Standard Generalized Markup Language, ISO 8879), consistent with the recommendations of the Text Encoding Initiative (TEI), of which the DCI was an affiliated project. The TEI was a joint project of the ACL, the Association for Computers and the Humanities, and the Association for Literary and Linguistic Computing, aiming to provide a common interchange format for literary and linguistic data. The initiative planned to add annotations reflecting consensually approved linguistic features like part of speech and various aspects of syntactic and semantic structure over time. == Examples == As an example of the use of ACL/DCI, consider the Wall Street Journal (WSJ) corpus for speech recognition research. The WSJ corpus was used as the basis for the DARPA Spoken Language System (SLS) community's Continuous Speech Recognition (CSR) Corpus. The WSJ corpus became a standard benchmark for evaluating speech recognition systems and has been used in numerous research papers. The WSJ CSR Corpus provided DARPA with its first general-purpose English, large vocabulary, natural language, high perplexity corpus containing speech (400 hours) and text (47 million words) during 1987–89. The text corpus was 313 MB in size. The text was preprocessed to remove ambiguity in the word sequence that a reader might choose, ensuring that the unread text used to train language models was representative of the spoken test material. The preprocessing included converting numbers into orthographics, expanding abbreviations, resolving apostrophes and quotation marks, and marking punctuation. As another example, the Yarowsky algorithm used bitext data from DCI to train a simple word-sense disambiguation model that was competitive with advanced models trained on smaller datasets. == Distribution == Materials from the ACL/DCI collection were distributed to research groups on a non-commercial basis. By 1990, about 25 research groups and individual researchers had received tapes containing various portions of the collected material. To obtain the data, researchers had to sign an agreement not to redistribute the data or make direct commercial use of it. However, commercial application of "analytical materials" derived from the text, such as statistical tables or grammar rules, was explicitly permitted. The initiative first distributed data via 12-inch reels of 9-track tape, then via CD-ROMs. Each such tape could contain 30 million words compressed via the Lempel-Ziv algorithms. The first CD-ROM distribution was in 1991, funded by Dragon Systems Inc. It contained Collins English Dictionary, WSJ, scientific abstracts provided by the U.S. Department of Energy, and the Penn Treebank.

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  • Natural-language user interface

    Natural-language user interface

    Natural-language user interface (LUI or NLUI) is a type of computer human interface where linguistic phenomena such as verbs, phrases and clauses act as UI controls for creating, selecting and modifying data in software applications. Chatbots are a common implementation of natural-language interfaces, enabling users to interact with software through conversational text or speech. In interface design, natural-language interfaces are sought after for their speed and ease of use, but most suffer the challenges to understanding wide varieties of ambiguous input. Natural-language interfaces are an active area of study in the field of natural-language processing and computational linguistics. An intuitive general natural-language interface is one of the active goals of the Semantic Web. Text interfaces are "natural" to varying degrees. Many formal (un-natural) programming languages incorporate idioms of natural human language. Likewise, a traditional keyword search engine could be described as a "shallow" natural-language user interface. == Overview == A natural-language search engine would in theory find targeted answers to user questions (as opposed to keyword search). For example, when confronted with a question of the form 'which U.S. state has the highest income tax?', conventional search engines ignore the question and instead search on the keywords 'state', 'income' and 'tax'. Natural-language search, on the other hand, attempts to use natural-language processing to understand the nature of the question and then to search and return a subset of the web that contains the answer to the question. If it works, results would have a higher relevance than results from a keyword search engine, due to the question being included. == History == Prototype Nl interfaces had already appeared in the late sixties and early seventies. SHRDLU, a natural-language interface that manipulates blocks in a virtual "blocks world" Lunar, a natural-language interface to a database containing chemical analyses of Apollo 11 Moon rocks by William A. Woods. Chat-80 transformed English questions into Prolog expressions, which were evaluated against the Prolog database. The code of Chat-80 was circulated widely, and formed the basis of several other experimental Nl interfaces. An online demo is available on the LPA website. ELIZA, written at MIT by Joseph Weizenbaum between 1964 and 1966, mimicked a psychotherapist and was operated by processing users' responses to scripts. Using almost no information about human thought or emotion, the DOCTOR script sometimes provided a startlingly human-like interaction. An online demo is available on the LPA website. Janus is also one of the few systems to support temporal questions. Intellect from Trinzic (formed by the merger of AICorp and Aion). BBN's Parlance built on experience from the development of the Rus and Irus systems. IBM Languageaccess Q&A from Symantec. Datatalker from Natural Language Inc. Loqui from BIM Systems. English Wizard from Linguistic Technology Corporation. == Challenges == Natural-language interfaces have in the past led users to anthropomorphize the computer, or at least to attribute more intelligence to machines than is warranted. On the part of the user, this has led to unrealistic expectations of the capabilities of the system. Such expectations will make it difficult to learn the restrictions of the system if users attribute too much capability to it, and will ultimately lead to disappointment when the system fails to perform as expected as was the case in the AI winter of the 1970s and 80s. A 1995 paper titled 'Natural Language Interfaces to Databases – An Introduction', describes some challenges: Modifier attachment The request "List all employees in the company with a driving licence" is ambiguous unless you know that companies can't have driving licences. Conjunction and disjunction "List all applicants who live in California and Arizona" is ambiguous unless you know that a person can't live in two places at once. Anaphora resolution resolve what a user means by 'he', 'she' or 'it', in a self-referential query. Other goals to consider more generally are the speed and efficiency of the interface, in all algorithms these two points are the main point that will determine if some methods are better than others and therefore have greater success in the market. In addition, localisation across multiple language sites requires extra consideration - this is based on differing sentence structure and language syntax variations between most languages. Finally, regarding the methods used, the main problem to be solved is creating a general algorithm that can recognize the entire spectrum of different voices, while disregarding nationality, gender or age. The significant differences between the extracted features - even from speakers who says the same word or phrase - must be successfully overcome. == Uses and applications == The natural-language interface gives rise to technology used for many different applications. Some of the main uses are: Dictation, is the most common use for automated speech recognition (ASR) systems today. This includes medical transcriptions, legal and business dictation, and general word processing. In some cases special vocabularies are used to increase the accuracy of the system. Command and control, ASR systems that are designed to perform functions and actions on the system are defined as command and control systems. Utterances like "Open Netscape" and "Start a new xterm" will do just that. Telephony, some PBX/Voice Mail systems allow callers to speak commands instead of pressing buttons to send specific tones. Wearables, because inputs are limited for wearable devices, speaking is a natural possibility. Medical, disabilities, many people have difficulty typing due to physical limitations such as repetitive strain injuries (RSI), muscular dystrophy, and many others. For example, people with difficulty hearing could use a system connected to their telephone to convert a caller's speech to text. Embedded applications, some new cellular phones include C&C speech recognition that allow utterances such as "call home". This may be a major factor in the future of automatic speech recognition and Linux. Below are named and defined some of the applications that use natural-language recognition, and so have integrated utilities listed above. === Ubiquity === Ubiquity, an add-on for Mozilla Firefox, is a collection of quick and easy natural-language-derived commands that act as mashups of web services, thus allowing users to get information and relate it to current and other webpages. === Wolfram Alpha === Wolfram Alpha is an online service that answers factual queries directly by computing the answer from structured data, rather than providing a list of documents or web pages that might contain the answer as a search engine would. It was announced in March 2009 by Stephen Wolfram, and was released to the public on May 15, 2009. === Siri === Siri is an intelligent personal assistant application integrated with operating system iOS. The application uses natural language processing to answer questions and make recommendations. Siri's marketing claims include that it adapts to a user's individual preferences over time and personalizes results, and performs tasks such as making dinner reservations while trying to catch a cab. === Others === Ask.com – The original idea behind Ask Jeeves (Ask.com) was traditional keyword searching with an ability to get answers to questions posed in everyday, natural language. The current Ask.com still supports this, with added support for math, dictionary, and conversion questions. Braina – Braina is a natural language interface for Windows OS that allows to type or speak English language sentences to perform a certain action or find information. GNOME Do – Allows for quick finding miscellaneous artifacts of GNOME environment (applications, Evolution and Pidgin contacts, Firefox bookmarks, Rhythmbox artists and albums, and so on) and execute the basic actions on them (launch, open, email, chat, play, etc.). hakia – hakia was an Internet search engine. The company invented an alternative new infrastructure to indexing that used SemanticRank algorithm, a solution mix from the disciplines of ontological semantics, fuzzy logic, computational linguistics, and mathematics. hakia closed in 2014. Lexxe – Lexxe was an Internet search engine that used natural-language processing for queries (semantic search). Searches could be made with keywords, phrases, and questions, such as "How old is Wikipedia?" Lexxe closed its search engine services in 2015. Pikimal – Pikimal used natural-language tied to user preference to make search recommendations by template. Pikimal closed in 2015. Powerset – On May 11, 2008, the company unveiled a tool for searching a fixed subset of Wikipedia using conversational phrases rather than keywords. On July 1, 2008, it was purchased by

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  • Meta AI

    Meta AI

    Meta AI is a research division of Meta (formerly Facebook) that develops artificial intelligence and augmented reality technologies. == History == Meta AI was founded in 2013 as Facebook Artificial Intelligence Research (FAIR). It has workspaces in Menlo Park, London, New York City, Paris, Seattle, Pittsburgh, Tel Aviv, and Montreal as of 2025. In 2016, FAIR partnered with Google, Amazon, IBM, and Microsoft in creating the Partnership on Artificial Intelligence to Benefit People and Society. Meta AI was directed by Yann LeCun until 2018, when Jérôme Pesenti succeeded the role. Pesenti is formerly the CTO of IBM's big data group. FAIR's research includes self-supervised learning, generative adversarial networks, document classification and translation, and computer vision. FAIR released Torch deep-learning modules as well as PyTorch in 2017, an open-source machine learning framework, which was subsequently used in several deep learning technologies, such as Tesla's autopilot and Uber's Pyro. That same year, a pair of chatbots were falsely rumored to be discontinued for developing a language that was unintelligible to humans. FAIR clarified that the research had been shut down because they had accomplished their initial goal to understand how languages are generated by their models, rather than out of fear. FAIR was renamed Meta AI following the rebranding that changed Facebook, Inc. to Meta Platforms Inc. On October 1, 2025, Facebook announced "We will soon use your interactions with AI at Meta to personalize the content and ads you see". == Virtual assistant == Meta AI is also the name of the virtual assistant developed by the team, now integrated as a chatbot into Meta's social networking products. It is also available as a subscription-based stand-alone app. The virtual assistant was pre-installed on the second generation of Ray-Ban Meta smartglasses, and can incorporate inputs from the glasses' cameras after an update. It is also available on Quest 2 and newer HMDs. Since May 2024, the chatbot has summarized news from various outlets without linking directly to original articles, including in Canada, where news links are banned on its platforms. This use of news content without compensation and attribution has raised ethical and legal concerns, especially as Meta continues to reduce news visibility on its platforms. == Current research == === Natural language processing and chatbot === Natural language processing is the ability for machines to understand and generate natural language. The team is also researching unsupervised machine translation and multilingual chatbots. ==== Galactica ==== Galactica is a large language model (LLM) designed for generating scientific text. It was available for three days from 15 November 2022, before being withdrawn for generating racist and inaccurate content. ==== Llama ==== Llama is an LLM released in February 2023. As of January 2026, the most recent release is the Llama 4. === Hardware === Meta used CPUs and in-house custom chips before 2022; they switched to Nvidia GPUs since then. MTIA v1, one of their early chips, is designed for the company's content recommendation algorithms. It was fabricated on TSMC's 7 nm process technology and consumed 25W, capable of 51.2 TFlops FP16. == Controversy == The French media outlet Mediapart reports that in 2022, Facebook's parent company illegally used works accumulated by the pirate site LibGen to train its artificial intelligence.

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  • LiveChat

    LiveChat

    LiveChat is an AI customer service software with chatbot, online chat, help desk software, and web analytics capabilities. LiveChat is used by over 76,000 companies. It was first launched in 2002 and is offered via a SaaS (software as a service) business model by Text. Organizations use LiveChat as a single point of contact to manage customer service and online sales activities with a single program. == Product == LiveChat is proprietary software. LiveChat's website chat widget can be embedded on customers' websites as a small chat box, often displayed in the bottom right corner of the web browser. It can be used to conduct chats, share files and save transcripts. The agent application is used by company employees to respond to questions asked by the customers. This is available through both web-based application, desktop applications, and mobile apps. Web chat sessions can be initiated by the visiting customer, or by the agent, either manually or automatically by the LiveChat system when the visitor meets the predefined criteria (i.e. searched keyword, time on website, encountered error, etc.). LiveChat's system attempts to identify the best prospects visiting a website based on data gathered from past purchasing decisions. Other features include real-time website traffic monitoring, built-in ticketing system and agents' efficiency analytics. LiveChat is available in 48 languages. == Research and reception == Reviewing LiveChat's usefulness for online learning in 2020, psychologist Jaclyn Broadbent said "LiveChat occurs as a real-time conversation, it can be time-consuming for staff and disruptive to other tasks." However, using it has resulted in reduced communication traffic from other channels, such as the discussion boards or email. As a teacher, the best time to be available on LiveChat is when you are doing other administrative jobs." Since 2014 LiveChat has been publishing Customer Service Report - an annual study of customer satisfaction and analysis of online business communication trends. It includes research of thousands of companies and millions of customer service email and live support interactions.

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  • Automatic acquisition of lexicon

    Automatic acquisition of lexicon

    Automatic acquisition of lexicon is a computerized process used for the development of a complex morphological lexicon of a language. The lexicon is essential for the NLP (Natural language processing), as well as a prerequisite to any wide-coverage parser. The two main requirements represent raw corpus and the morphological description of the language. The aim is to provide lemmas that will serve to the explanation of all the words that occur within the corpus. For the achievement of a quality lexicon it is necessary to manually validate the generated lemmas and iterate the whole process several times. The process is focused on the open word classes (e.g. nouns, adjectives, verbs). Closed classes (e.g. prepositions, pronouns, numerals) are excluded. This method is applicable to the languages with a rich morphology, such as Slovak, Russian or Croatian. Applied to Slovak, being an inflectional language, the automatic acquisition focuses on the inflectional morphology as well as on the derivational morphology. This fact enables the users to find out the information about derivational relations (e.g. adjectivizations, prefixes) in the lexicon. For example, Slovak word korpusový is an adjectivization of korpus (eng. corpus). == Three-step loop == Conformably to Benoît Sagot, there are three stages involved in the acquisition of lemmas: Generation and inflection Ranking Manual validation The more iteration will be performed, the more accurate lexicon will be obtained. For each iteration are essential the information given by a manual validator. === Generation and inflection === Firstly, all words which represent the closed word classes (pronouns, prepositions, numerals) are manually excluded from the given corpus. Number of their occurrences in the corpus is provided. Then the automatic generation comes, when the hypothetical lemmas according to the morphological description of a language are created. Generated lemmas are consequently being inflected, so that all of their inflected forms are built. Obtained forms are associated with the corresponding lemma and a morphological tag. === Ranking === There was created a probabilistic model, represented by a fix-point algorithm, to rank the hypothetical lemmas generated in the first step. Best ranked lemmas are expected to be ideally all correct, whereas the least ranked tend to be incorrect. === Manual validation === Correctness of the best- ranked lemmas created in the previous step are checked by the manual validator, who should be a native speaker. Lemmas are at this stage divided into three categories: valid lemmas, appended to lexicon erroneous lemmas generated by valid forms (later associated to another lemmas) erroneous lemmas generated by invalid forms (these need to be excluded) == Future development == Automatic acquisition, in comparison to a purely manual development of the lexicons, seems to be promising, considering the future development, because of the short validation time needed and the relatively small amount of human labor involved.

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  • Mistral Vibe

    Mistral Vibe

    Mistral Vibe or Vibe (Le Chat until May 2026), is a chatbot that uses generative artificial intelligence developed in France by Mistral AI. Mistral Vibe is available in iOS and Android. Its services are operated on a freemium model. == History == In February 2024, Mistral AI released Le Chat. In January 2025, Mistral AI made a content deal with Agence France-Presse (AFP) that lets Le Chat query AFP's entire archive dating back to 1983. On 6 February 2025, a mobile app for Le Chat was released for iOS and Android, and a subscription tier, Pro, was introduced at a cost of $14.99 per month. In July 2025, Mistral AI released Voxtral, an open-source language model that understands and generates audio. Mistral introduced a voice mode for chatting that uses Voxtral, and projects, which allows grouping chats and files. In September 2025, Le Chat introduced the capability to remember previous conversations. In May 2026, Mistral AI announced the rebrand from Le Chat to Mistral Vibe and new features were introduced at the same time.

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